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“Super hotel” 4 of 5 bubbles
Review of Holiday Inn Cleveland East - Mentor

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Holiday Inn Cleveland East - Mentor
Ranked #5 of 9 Hotels in Mentor
Minneapolis, Minnesota
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Super hotel”
4 of 5 bubbles Reviewed June 25, 2014

Loved this hotel. It's newly remodeled. Rooms were spacious and nicely decorated. Hotel bar surprisingly sophisticated with tvs at every table. Food was good too, aside from a bad oriental salad, which was basically cabbage, edamame, and peanut sauce all for $9. Other than that, a great boutique-style hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Momprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review, July 1, 2014
Thank you for staying with the Holiday Inn Mentor. I am pleased to know you enjoyed your stay with us. We appreciate all feedback and I will make sure to let Chef know that you did not care for the salad. Thank you for your comments and we look forward to seeing you the next time you are in town!

Yours In Hospitality,
Randy Virant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    46
    55
    22
    12
    7
See reviews for
34
28
3
45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed June 25, 2014

Good location with highway access. Front desk staff were very friendly. The suite was clean and tidy. The breakfast was good. Staff was very helpful. The lobby is beautiful. Love the design. Had a great stay and would come back.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review, July 1, 2014
Thank you for your recent feedback. We are please to see that you enjoyed your stay with us. We pride ourselves on guests service and creating an overall great experience for guests, I'm happy to see we met our goal!!


Yours in Hospitality,
Randy Virant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington UT
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed June 19, 2014

As a priority club member I have stayed at a few locations. This location let me down by not providing an accessible internet connection. After some time on line with their provider nothing was resolved. The next morning our 2 iPhone's could log in but the Mini iPod could not. Coffee is available in the morning however there were no tops provided and it is difficult to carry two full cups from the lobby to the opposite side of the facility and then up a floor. No breakfast supplied in the $150.00 billing so it was off to the road for on route. I agree that the desk personnel were great. After checking in I was not offered any of the amenities of a club member and found that interesting. If you preregister you probably will qualify but if you drop in (?). The room was well kept and we did enjoy the stay otherwise. I would however take a pass on this location on another trip.

Room Tip: If you need to be in this location it will work for you however it is back off I-90 far enough that...
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank WashingrtonAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review, June 20, 2014
Thank you for your feedback on your recent trip to the Holiday Inn Mentor. I apologize that you were experiencing problems with the internet, I have put a call into our provider to see what the issue is so this does not happen again. I will also make sure that there is some lids for the coffee cups. I am happy to hear that the service you received from the front desk was good and they were helpful. I'm not sure what level of IHG Reward Member you are, if you are a Gold or Platinum member you do get an offer of points or a Bottle of Water with Trail mix. I'm sorry if we fell short on offering you this. If you contact the hotel direct and ask for my Assistant Manager - Liz Nemecek, she will be able to get you the points you should have received. Thank you for all of your comments, its feedback like this that helps us grow and become better.

Yours in Hospitality,
Randy Virant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage, Pennsylvania, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 19, 2014

Very good place to stay. The front desk staff was very friendly and helpful. The rooms were very clean and had a modern look. The furniture was comfortable and the beds provided for a good night's sleep. It was a nice surprise to see that all the TV stations were in HD (not just 2 or 3). I will absolutely come back when I'm in the area.

I would advise to consider having breakfast at the nearby Bob Evans. Although the food was great, the restaurant's breakfast buffet didn't have much of a selection for the price of the buffet.

Room Tip: The odd number rooms on the first floor don't have a great view of the outside.
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  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review, June 20, 2014
Thank you for your review on your stay at the Holiday Inn Cleveland Northeast Mentor property. We take pride in our hotel and I am glad that you had a positive experience while staying here. And very happy to hear that our Front Desk took care of you well and were friendly and helpful.

Thank you again for staying with us and we look forward to your next stay.

Yours in Hospitality,
Randy Virant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontheroadagn7
Level Contributor
532 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

I booked this at the last minute when my plans changed and I had to be close by for an early morning meeting. It was newly renovated. I loved the fact that they now have RFID keys for the rooms.

All was clean, fresh and new. Plenty of electrical outlets around the room.

Very friendly staff.

While I didn't have breakfast there, it looked like a nice set up. I am from Ohio originally but live in an area that doesn't have any Bob Evans restaurants so I had my breakfast at the one near the hotel.

  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ontheroadagn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review, June 17, 2014
Thank you for your positive feed back of you recent stay with us. We are happy to hear that you enjoyed your stay and would come back again. I'm glad that we exceeded your expectations from your guest room to the service you received. We look forward to your next visit.

Thank you,
Randy Virant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 3, 2014 via mobile

I travel often and I'm a Platinum IHG member. This is by far one of the best Holiday Inns I have stayed at. Newly renovated, friendly staff and extremely clean. The front desk was very helpful and extremely friendly. The rooms are very nice, extremely clean and spacious. The fitness center is ok, could use some free weights. The restaurant was very good. I had pork chops one night and salmon the other, both were very good. The restaurant staff is also very friendly. I would absolutely stay here again.

Stayed May 2014, traveled on business
Helpful?
1 Thank powerpackperk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review, June 17, 2014
Thank you for your review. I am please to know you enjoyed your stay with us at the Holiday Inn Mentor Cleveland Northeast Hotel. I have made sure to post this review for my staff to see. I am glad that you enjoyed your dinner experience in the restaurant as well. Thank you again and we look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 24, 2014

I stay here twice a year for fairly long stays (2 weeks) and find it a good choice. Clean, staff usually very helpful, business center very good, snack shop good, location great with nearby restaurants withing walking distance. Also a gas station next door which is handy. Rooms ok, but there is an issue with noise from elevators and from other rooms, but that's hardly a new thing in hotels. Hotels (people) can be noisy. My gripe with this place is firstly, the breakfast, it's good (v.good actually) but its not clear to people that its not free. Also not clear that OJ is chargeable, I've seen people fall for this many times. My other gripe is that during my stay, i found ants in my bed - this isn't as bad as it sounds, ants do get everywhere. To the hotels credit, i was given another room straight away and the night's room rate was free (also no more ants!). The problem is that i left a couple of books in the old room and when i inquired if housekeeping had found them, it turns out they had gone. No sign of the books. A couple of books are no big loss to me, but it's worrying that the housekeeping team are practically stealing items from rooms.

No issues with parking as previous poster said, there are LOADS of parking spaces, it just requires you to get off your back-side and WALK a bit.

The small issues i have with this place won't stop me coming back. It's still the best choice in the area.

Room Tip: away from elevators
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ravmanuk14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cleveland East - Mentor

Property: Holiday Inn Cleveland East - Mentor
Address: 7701 Reynolds Rd, SR 306, Mentor, OH 44060-5320 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
Official Description (provided by the hotel):
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio

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