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“Love this Inn!”

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Best Western Plus Lawnfield Inn & Suites
Ranked #1 of 9 Hotels in Mentor
Certificate of Excellence
Hilliard, Ohio
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Love this Inn!”
Reviewed October 21, 2013

Whenever we're in the Mentor area, we have to stay here. The employees are always so friendly and I love the quaint atmosphere! The breakfast buffet was probably the best I've ever had in a hotel! Make sure you visit Malley's Chocolates for ice cream!! The best hot fudge ever!!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank laneytb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Public Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 29, 2013
We appreciate you writing such lovely things about our hotel. We take pride in everything we do including our breakfast. We are so happy that you enjoyed our local Malley's Chocolate and enjoyed their hot fudge. Thank you for staying with us and hope to see you again soon.
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596 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
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English first
Panama City, Panama
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2013

We return for an overnight stay every year in order to visit relatives. This hotel is always upgrading itself yet keeps it's pricing very reasonable. It has a very warm and comfortable ambiance in all areas....from the small intimate bar area, to the restaurant with both inside and outside dining depending on the weather , to the main reception area....we are always impressed. The rooms are clean and well appointed... There is a complementary hot breakfast buffet included as well....this is a hotel that aims to please.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 13, 2013
Your repeated business is the highest compliment we could receive. We appreciate your loyalty and the time you have taken to let others know about our hotel. It is true, we strive to keep our hotel upgraded from new mattresses, and flat screen tvs to our new restaurant and pub, Skye. We look forward to your next stay.
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Berkshire, New York, Usa
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 4, 2013

Just about everything about this hotel was excellent. We had just two minor negatives: the toilet paper roll in our bathroom was left just about empty with one back-u roll. And during our meal at the wonderful restaurant at the hotel, the music was changed from terrific classical music played in the background to loud jazz played so loud that we could not enjoy our conversation. Other than that, we would highly recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 13, 2013
Thank you for reviewing our hotel as well as our restaurant, Skye. We appreciate your feedback and take all comments into consideration for how our establishment is run. We hope to have you stay with us in the furture. Warm regards, the staff at BEST WESTERN Lawnfield Inn & Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level 5 Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 30, 2013

I visit the Mentor area several times a year and have stayed at numerous hotels in the area. This was my first stay at Best Western Plus Lawnfield. Having read the rave reviews, I had high expectations. Upon arrival, I thought I'd found a new repeat place to stay. It's a quaint building with ample parking and in a great location.

The lobby and other public areas made me feel as though I was staying in a Bed and Breakfast rather than a Best Western. The front desk staff were helpful and friendly. My family and I stayed in a King suite which was large and had a sofa bed for my daughter as well as two tvs. I was impressed with the "this remote has been sterilized" signs ~made me think the room was very clean. Free WiFi

Unfortunately, as our stay went on, the less enchanted I became. The most jarring incident was when I came back to the room late in the evening, pulled back the covers and noticed a stain showing through the fitted sheet. Turned out to be a blood stain. UGH. I was tempted to call the desk and ask for a room change but was so exhausted, I just stripped the sheets and pulled off the mattress cover which was where the stain was. Not sure how the housekeeper could possibly have missed it when she/he made the bed. It was GLARING.

This lapse in housekeeping had me question whether or not those remotes were really clean and had my daughter wondering if the sheets on the sofa bed were even changed. Our confidence in the cleanliness was shaken.

Breakfast looked fabulous BUT was another disappointment. I took one bite of the oatmeal and almost spit it out. It tasted like cigarette ashes (don't ask how I know what that tastes like). Eggs were cold which I couldn't figure out because the burners under the warming pans were lit (I checked). Breakfast attendant (who was also the pub attendant from the night before) was efficient but not friendly.

I advised the front desk that I wanted to speak to the manager about the blood stain but he wasn't available at the time. He didn't make contact with me before I checked out. There was a $25.00 credit on my bill but I would have preferred to speak with the manager so I could be assured this would not happen again should I return for another visit. Room rate was originally $149.00 which is high for the area and not a value due to the housekeeping and breakfast issues. I was also surprised by the daily $1.50 safe fee. Haven't been charged for the use of a in-room safe at visit to other hotels/inns.

I couldn't decide whether to rate this poor or average. While there were several positives at this hotel, the housekeeping and breakfast made it a poor (especially when factoring value for price). I'll be returning to the area in November but will be staying elsewhere. It's too bad because this location is better than others for me.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeiaVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 1, 2013
We sincerely appreciate the time you took to review our hotel. We all try to achieve the very best in customer service and cleanliness. We apologize for the incident that occured during your stay and want you to know that it is of very high importance that we address it quickly. We pride ourselves on having the best housekeeping but have fallen short and you have our most sincere apologies. We do hope you let us redeem ourselves and stay with us again.
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Mentor
1 review
Reviewed September 29, 2013

If you are in the Lake County area, I'd highly recommend Mentor Lawnfield. Very nice/almost like a B&B. Beautiful lobby, rocking chairs outside, and lovely rooms w/ comfortable beds. The bar is a great place to get a drink and the restaurant is a 1st class establishment. Nice for a treat! Try it and you'll be back

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sheryl X H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 1, 2013
We appreciate the time you took to review our hotel. We are very happy that you enjoyed the Skye pub and restaurant. We are happy that you enjoyed the rocking chairs outside and comfortable surroundings. We hope to see you again very soon.
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WEST CHESTER
Level 4 Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 25, 2013

One of the nicest hotels I've seen n this class, with surprisingly many extra touches. This is the first time I have seen a "clean" TV remote control that can be washed and germ-free. The screened windows actually open. The included breakfast is at least as good if not better than most, and the breakfast attendant is almost obsessive about keeping food out and tables clear. The furnishings are high-quality. I'm told the common areas are furnished in the style of the James Garfield house down the road; the Pub (which I did not even enter) is an "original" building, with the hotel built onto it later. The layout is homey and not quite like a typical motel. Staff were all friendly and very helpful. Complimentary local newspaper and Wall Street Journals were provided. We had a good, reasonably priced dinner in the on-site restaurant. Our room did not have a refrigerator or microwave, and at first I thought we did not even have a hair dryer, but I later found it in the closet, along with the iron and ironing board.

Room Tip: It was very easy to get from our ground-floor room to our car just outside the corridor door.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vwdriverWestChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 1, 2013
We appreciate the time you took to review our hotel. Best Western prides itself on cleanliness and the new Clean TV Remotes are part of that standard. We appreciate you taking the time to notice the little extras that separate us from other hotels. We take great pride in our upgraded breakfast as well as the decor and are always striving to be the best we can be. We hope to see you again on your next travels.
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WILLOWICK
1 review
Reviewed September 23, 2013

I know the Best Western chain isn't seen as "high end", but this hotel is. It's nicer than more Marriott/Hilton hotels I have stayed. It's a beautiful, historic area, the hotel is breathe taking, the staff is friendly, the resturant and Sky Lounge are wonderful! Only negative is cost...quite high for Lake County OH. But...it's worth it!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank VICTORIA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review, October 1, 2013
Thank you for taking the time to review our hotel. We take great pride in our hotel and strive to be the best we can be. We are so glad you enjoyed Skye pub and restaurant. We hope that you come and see us again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Lawnfield Inn & Suites

Property: Best Western Plus Lawnfield Inn & Suites
Address: 8434 Mentor Avenue, Mentor, OH 44060-5817
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Lawnfield Inn & Suites 3*
Number of rooms: 50
Official Description (provided by the hotel):
Home away from home! That’s Lawnfield Inn & Suites, the perfect “Smoke Free” getaway for that special occasion. Come see why wedding parties, school reunions, family gatherings, and businesses choose us as their preferred hotel. Lawnfield Inn reflects the tone and feeling of that “Somewhere in Time” bygone era. Adding comfort, quality, and breakfast – all at an affordable rate. If you’re traveling from afar or live just around the corner – once you’ve stayed with us, you will come back time after time, year after year. Kids 17 and under stay free and we are pet friendly (small fee for pets applies). Enjoy dining in our newly remodeled Dining Room and Pub, “Skye Bistro”. Skye Bistro offers additional outdoor dining during the summer months on our veranda or poolside. Check our Skye website for events and live entertainment. Close to many attractions: James A. Garfield National Historic Site, Historic Kirtland, Holden Arboretum, Mentor Headlands Beach Park, Mentor Civic Center, Lake Farm Park, and Local Wineries, to name a few. Less than 30 minutes to major Cleveland attractions; Cleveland Indians, Browns, Cavaliers, Playhouse Square, Horseshoe Casino, Rock Hall and other major Museums and event locations. Additional downtown places of interest include The Cleveland Clinic or University Hospital Main Campus. We are also a Smoke Free Facility with Meeting Rooms and In House Catering. ... more   less 
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Also Known As:
Best Western Plus Lawnfield Inn And Suites
Best Western Plus Lawnfield Hotel Mentor
Best Western Mentor
Best Western Lawnfield Hotel
Mentor Best Western
Best Western Plus Lawnfield Inn & Suites Mentor, Ohio

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