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“Very nice Best Western Plus”

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Best Western Plus Lawnfield Inn & Suites
Ranked #1 of 9 Hotels in Mentor
Certificate of Excellence
Reviewed May 9, 2013

Very pleasant surprise as many BW's are so inconsistent. Stayed two days. Had a King suite on 1st floor. Nicely appointed and equipped room. Only negatives were only two thin bath towels and almost empty facial tissue box that was in bath when we arrived which was empty with use of three tissues. I like one towel for me and my wife likes one for her body and one for her hair. Most upscale properties put 4 towels in a king suite. With the tissues, the new one that housekeeping replaced the next day with was also almost empty?? Not a good way to treat guests. Reception desk staff was exceptionally attentive. Room was very nice and larger than expected. Small lobby, but clean and open. Very good hot and/or cold breakfast with excellent service. Even with the two areas we mentioned, we would definitely recommend this to others and would stay here again if passing through.

  • Stayed: May 2013, traveled as a couple
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Thank davenmanja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this reviewResponded May 18, 2013

We are sorry to hear that the bath towels were not up to the standards that we are known for. We have addressed the issue of importance in double checking the items that are placed into guest rooms with our housekeeping staff. This goes for the facial tissues as well. We are pleased to hear that our reception desk staff was attentive to your needs as we all strive to provide our guests a very pleasant stay. We are pleased you enjoyed the breakfast in our dining room. We hope that you will stay with us again. Our restaurant also provides a wonderful dining experience in the evenings if time would allow.

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524 - 530 of 654 reviews

Reviewed April 28, 2013

We have stayed here for about 3 years.Our son lives near so it is convenient. The entire motel is going downhill. Carpet in lobby and then going down the stairs or up to the second floor filthy. Our room was a king suite. 202. wallpaper in corner of living area looks awful. 2 small thin bath towels and one had holes in it. bathroom tiny. bed linens need replaced. breakfast was awful. coffee cold. hot water for oatmeal, not hot. ugly worn out toaster, dirty place mats. paid $134 and that was after AAA discount.

  • Stayed: April 2013
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2  Thank Snickerdoddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this reviewResponded May 11, 2013

We appreciate hearing what areas we need to improve on. We realize our carpet was beginning to get marked up due to the increased restaurant traffic. We have since had them cleaned and they are looking like new again. We are sorry to hear that some of the towels placed in your room were less than adequate. We have readdressed the importance of carefully inspecting all linens and towels with our housekeeping staff prior to placement in our rooms. As for the breakfast, cold items are not acceptable and we hope to have corrected this rare occurrence. With the nice weather approaching North East Ohio our restaurant’s outdoor seating will be available; in addition our heated outdoor garden style pool will soon be open. Our staff sincerely hopes that you will give our hotel another chance the next time you are in town.

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Reviewed April 27, 2013

We stayed here while visiting friends in Mentor. We walked down the street to look at James Garfield's home, which was close by. We had a king suite and the room was fine. The hotel lobby, restaurant and bar were charming and had a lot of character compared to other Best Westerns I've been to. This place was convenient for us and not too expensive. The restaurant seemed to be very popular with locals in the evening but we didn't eat there for dinner. Breakfast was good and was included with our stay.

  • Stayed: April 2013, traveled as a couple
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Thank karen3053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this reviewResponded April 28, 2013

We are happy to hear our hotel met all your needs while visiting friends in Mentor. We hope to have you stay with us again should your travels bring you back to our area. Thank you for taking the time to write a review. We greatly appreciate your feedback.

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Reviewed April 25, 2013

What an unexpected pleasure, NOT your typical Best Western!. Located on a very busy road, it is quiet, with a well appointed interior and lovely guset rooms. Don't be misled by the small lobby! The resturant is delightful and the managers and staff are lovely and welcoming. The properitors Mother visits the property most evenings and is an absolute delight

Room Tip: ask for a room away from the elevator.
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  • Stayed: November 2012, traveled on business
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1  Thank gslowry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this reviewResponded April 28, 2013

We appreciate you taking the time to review our hotel and are pleased you enjoyed your stay. Please visit us again should you find yourself in the Mentor area again.

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Reviewed April 21, 2013

Conveniently located in Mentor on Highway 20; a short one mile drive to Interstate 90, this hotel is nicely furnished and tastefully decorated. The restaurant is a very good value for an extensive choice of cuisine. The only criticism would be that if you were to include the outdoor pool as part of your criteria for choosing this location, be warned that it is only about 15 X 30 feet; and would not be much of a swimming experience. The restaurant and lobby staff are very informative and helpful. Regardless of where you pick a room, the heating and air conditioning is quiet, and the sleep in excellent.

  • Stayed: April 2013, traveled as a couple
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Thank DuhartToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this reviewResponded April 28, 2013

It was wonderful having you as a guest and we appreciate your feedback. We are happy to hear what our guests do and do not like about our property and our new restaurant and pub Skye. We hope you will stay with us again in the future. Warm regards, BEST WESTERN PLUS Lawnfield Inn & Suites.

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Reviewed April 18, 2013

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Best Western
Thank Ginger W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 16, 2013

We have stayed here twice now. I am just not impressed. The decor is wonderful and the rooms are mostly clean.
The breakfast is not very fresh. It is seems mostly microwaved with a can of fruit cocktail with the juice as the fruit. The eggs are always undercooked as is whatever meat they may choose. I would expect better from the hotel since the restaurant has wonderful food. I rely on breakfast since I tend to work through my lunch and end up with a snack instead,
We had asked for a cople of things while there. They were truly unaccomadating with these items. No one looked, they simply said no. Then we found out later that the requests were possible.
Anyhow, if you don't want to eat breakfast and you are positive that you have all that you need and don't need anything more, this place is clean and quiet. An overnight or two would be great, but a week will stretch your patience. I believe.

Room Tip: Plan to get breakfast elsewhere!!
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  • Stayed: March 2013, traveled on business
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Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mentorhotel, Guest Relations Manager at Best Western Plus Lawnfield Inn & Suites, responded to this reviewResponded April 21, 2013

Thank you for taking the time to review our hotel. We are sorry to hear that your needs were not fully met. We strive to accommodate everyone's needs to the best of our ability and will certainly look into what may have gone wrong. Our staff reviews are normally very high and hope that you will consider giving us another try should you be in the area again. Regards. BEST WESTERN PLUS Lawnfield Inn & Suites.

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Additional Information about Best Western Plus Lawnfield Inn & Suites

Address: 8434 Mentor Ave, Mentor, OH 44060-5817
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Mentor
Price Range: $105 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Lawnfield Inn & Suites 3*
Number of rooms: 50
Official Description (provided by the hotel):
Home away from home! That’s Lawnfield Inn & Suites, the perfect “Smoke Free” getaway for that special occasion. Come see why wedding parties, school reunions, family gatherings, and businesses choose us as their preferred hotel. Lawnfield Inn reflects the tone and feeling of that “Somewhere in Time” bygone era. Adding comfort, quality, and breakfast – all at an affordable rate. If you’re traveling from afar or live just around the corner – once you’ve stayed with us, you will come back time after time, year after year. Kids 17 and under stay free and we are pet friendly (small fee for pets applies). Enjoy dining in our newly remodeled Dining Room and Pub, “Skye Bistro”. Skye Bistro offers additional outdoor dining during the summer months on our veranda or poolside. Check our Skye website for events and live entertainment. Close to many attractions: James A. Garfield National Historic Site, Historic Kirtland, Holden Arboretum, Mentor Headlands Beach Park, Mentor Civic Center, Lake Farm Park, and Local Wineries, to name a few. Less than 30 minutes to major Cleveland attractions; Cleveland Indians, Browns, Cavaliers, Playhouse Square, Horseshoe Casino, Rock Hall and other major Museums and event locations. Additional downtown places of interest include The Cleveland Clinic or University Hospital Main Campus. We are also a Smoke Free Facility with Meeting Rooms and In House Catering. ... more   less 
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Also Known As:
Best Western Plus Lawnfield Hotel Mentor
Best Western Plus Lawnfield Inn And Suites
Best Western Mentor
Best Western Lawnfield Hotel
Mentor Best Western
Best Western Plus Lawnfield Inn & Suites Mentor, Ohio

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