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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Reviews (333)
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All reviewsbreakfast roomfront deskwedding receptionparty centergreat hotelcinnamon rollsthe general managerthe entire staffbeyond the call of dutynice poolrooms are largelake erieexercise roomsleeping areahousekeeping staffwould stay here againone night stay
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Reviewed July 11, 2005

We stayed for two nights at the Holiday Inn Express in Mentor for a friend's wedding (held at the adjacent LaMalfa Center). The hotel is in walking distance of several restaurants and a movie theater. It is not far from a state park with a beach. The hotel staff were generally friendly, and the rooms were fine, but nothing special. We expected our room to at least have a refrigerator, as it was listed as a "suite", but it didn't, so that was disappointing. Our room was not very big, and the bathroom was especially small--it was actually difficult to open the bathroom door to get out. The complimentary breakfast was not bad. The indoor pool looked nice, but we didn't go in. There is no outdoor pool, and another guest informed us that most of the equipment in the fitness center was broken.

All in all, the Holiday Inn Express is not a bad hotel, especially considering that there's not much else around.

  • Stayed: July 2005
    • Value
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4  Thank travelsuze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2004

An awful, stressful experience overall. The rooms themselves were roomy and fine, but so not worth the trouble we went through with the "service" personnel. We had a reservation which we changed, but apparently, they had "no record" of this change, thereby (1) charging us for the "no-show" and (2) selling our room to someone else. When we told them we were three bridesmaids in the wedding occurring the following day, we were asked "Which wedding?" as if we were lying. We were told over and over that the person we were dealing with hadn't made the error and therefore she wasn't responsible. We were offered a room for the following night, which still left us homeless for that evening, and they refused to remove the no show fee. On top of it all, during a tearful moment in the wedding reception toast, you could hear the hooting and hollering of the wedding in the next room.

  • Stayed: July 2004
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13  Thank zbethnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2016 via mobile
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Stayed: February 2016, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded March 20, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013
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  • Stayed: July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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