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“Tired traveller not looking my best” 5 of 5 bubbles
Review of Hilton Garden Inn Cleveland East / Mayfield Village

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Hilton Garden Inn Cleveland East / Mayfield Village
Ranked #1 of 2 Hotels in Mayfield
Certificate of Excellence
East Pittsburgh, Pennsylvania, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tired traveller not looking my best”
5 of 5 bubbles Reviewed February 6, 2013

All was very good. The staff especially the receptionist were exceptional. I was very tired after a grueling prior schedule and looked like crap. I am used to the brush off by pompous attendees at some hotels who , if your not dressed to the nines look upon you as a nuisance. I was treated like a familiar friend by her..Just a nice feeling..Thats how it should be.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
    249
    130
    35
    15
    5
See reviews for
143
65
33
161
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cleveland, OH
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Clean room and comfortable bedding, convenient to highway, dining and shopping, the Hilton Garden Inn Beta (Mayfield Heights, Ohio) was a well-appointed Hilton property, especially for a short stay (I would have enjoyed staying longer!). The weekend AAA rate was a bonus!

Room Tip: First floor near an exit was ideal for my needs; the doors are solid, soundproof and my stay was qui...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank look4linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy, Minnesota, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 18, 2013

Fairly new hotel. Very nice lobby, restaurant & bar. The restaurant area is small, but the food was quite good and the service was good.
Rooms were clean, quiet & comfortable.
I would recommend this hotel and do plan to stay again.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mason, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 13, 2013

We reserved over 45 rooms for our son's wedding. We had a big family and friends coming to the wedding from Cincinnati. Our experience at the hotel only added to the wedding celebration. Our rooms were clean and the hotel staff treated us so kindly and with tremendous care. Breakfasts were delicious and the waitresses and staff were so accomadating and helpful.The lobby was very comfortable and it was a perfect gathering space. The younger guests loved the pool and the hotel was safe and well managed. My husband and I can only say that there was not one person unhappy and we are so grateful for such a positive experience.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 11, 2013

Only A/C a little noisy but everything else was perfect. Nice firm mattress and clean room. Convenient shuttle service to bar at night and meeting in the morning. Free access to business desk, printer.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkston, Michigan
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed December 31, 2012 via mobile

The hotel is modern and had nice amenities but our heat in the room left us uncomfortable. We set the temperature and went to sleep, the first morning we woke up and the room was65 degrees. The second night it was 56 degrees when we woke it, which was quite disappointing.

The front desk has a "satisfaction guaranteed" sign but when we raised our concerns with the gentleman at the desk he ignored us repeatedly and kept asking if everything else was OK?

Needlessly, we left unsatisfied and thus would not recommend this hotel.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmancine, General Manager at Hilton Garden Inn Cleveland East / Mayfield Village, responded to this review, January 1, 2013
I would like to extend my appreciation to you for taking the time out of your busy schedule to complete this review. We strive to make every guest feel welcome when entering the Hilton Garden Inn and hope that they experience a pleasant stay while being our guest.

I’m concerned that the front desk did not meet your expectations.

If you would be kind enough to contact me, I'll be glad to assist you.

Thank you for staying with us.


Thank you.

It was our pleasure serving you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

This hotel has very good rooms with a nice lobby. The rooms have a refrigerator and a microwave. There is a small store in the lobby for use in the microwave.

The fireplace was a nice touch with all of the snow and cold outside. The options are for food. A breakfast buffet is available for $10.00 per person. Lunch and dnner are by menu.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland East / Mayfield Village

Property: Hilton Garden Inn Cleveland East / Mayfield Village
Address: 700 Beta Drive, Mayfield, OH 44143-2376
Phone Number:
Location: United States > Ohio > Mayfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mayfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland East / Mayfield Village 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Cleveland East/Mayfield Village. Our 128 Guest room property equipped with the new Garden Sleep System Beds, fully adjustable to your comfort, hospitality center in each room with microwave and mini refrigerator, full service restaurant & lounge, and over 17,000 square feet of flexible banquet space. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland East / Mayfield Village Hotel Mayfield
Hilton Garden Inn Cleveland East / Mayfield Village Ohio

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