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Staybridge Suites Cleveland Mayfield Heights Beachwood
NJ
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Terrific People!”
Reviewed October 1, 2013

The hotel is a nicer than average Staybridge. Rooms are spacious, clean, and the entire building seems well-maintained inside and out. The location is easy to reach from the highway.
What makes me intend to return when we need a place in the are the PEOPLE on staff, especially Jonelle ( hope I spelled it right !). The way she accommodated our needs made all the difference for our trip. Outstanding and superlative are the words to use, and she has made us fans of this hotel.

  • Stayed September 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperPicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, October 7, 2013
YAY! Thank you for your glowing review of the Staybridge Suites Mayfield Heights! I have shared your kind words with our team, especially Jonelle, - we appreciate such nice comments.

I am so pleased to hear that when you need to return and need a place it will be the Staybridge and for the best reason because of the People! We are happy to have you as our guest!

Warm regards,

The Staybridge Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2013

We stayed for seven days at this exceptional staybridge suites. The service, amenities, the size of the rooms were huge,and the staff seem to enjoy their work. The Buffet breakfast was always very good and the cook outs was exceptional.
Are family will only stay at the staybridge suites from now on when we are in Cleveland vacinity.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, September 17, 2013
"an exceptional experience" your comments on breakfast will be passed on to the staff!

Thank you so very much for your posting.

We are absolutely thrilled we will be your hotel of choice!! We can't wait to have you as our guest again.

Kindest regards,

Carla Gold & Staff
Managing Partner/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2013

Started off fine, got rocky and then improved. We arrived and were warmly greeted. We were checked in and were told that bedding would be sent up for the sofabed since we had our daughters with us. Why the sofabed wasn't already made when the reservation was for 4 is beyond me. We went out for a few hours and returned late evening to find NO BEDDING! When I called the same agent said "he is making his rounds now". 10 minutes later, no bedding. Called again and was told "he should be there any minute". Someone clearly forgot to relay the message because the gentleman with the bedding said he was never told! No fun when you're tired.

We found the room to be roomy and clean, however, the queen bed and sofabed were terribly uncomfortable. The wifi in this room was also very slow - Room 328. Our daughters are well traveled and never complain but even they said something. I went downstairs to see if we could be upgraded, and nothing. But then, I believe maybe a manager, Kathy, called up to the room and said they had a room with a new sofa that a guest was vacating and we went to check it and agreed to CHANGE rooms. Kathy said they would move our bags and makeup the sofa bed. They did do both. We did find there was only 1 extra pillow in the room which I did find funny that they went to the trouble of putting the sheets on the sofabed but not providing pillows. So, another call to the front desk and a spare pillow with case and an extra case for the spare in the room that was missing and we were all set. The sofabed and queen bed were much better. Kathy even provided a coupon to The Pantry for $10 which we appreciated.

We found the breakfast buffet to be one of the better complimentary offerings. They did have make your own waffles, and the waffle iron kept sticking but we managed. They had a breakfast meat daily - sausage, bacon or ham. A scrambled egg offering - sometimes with sausage or cheese added. They also had cereal, hot oatmeal, bread and bagels to toast, muffins, fresh fruit, cut melon, yogurt, hard boiled eggs and sometimes a breakfast pizza too. The attendants kept the area well stocked and clean and were very friendly.

All in all, it worked out and we would consider staying there again.

Room Tip: We found Room 301 much better than Room 328. The bedding and wifi were much better.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TSKrogh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, September 9, 2013
Unfortunately, we are not surprised but disappointed to receive this review. If we failed to provide linen for a pull out sofa in a more timely manner, that we apologize for.

We were not able to upgrade you as a travel agent to a two bedroom suite at no charge. We offered, however, to move you to a one bedroom suite with two double beds at no charge of which you declined.

Kathy, our Assistant General Manager, personally inspected the room to ensure that the bed was pulled out and made, with two pillow and extra towels.

I believe we went above and beyond with sincere, engaged customer service that I would think would have earned us more than the rating received.

Carla Gold
Owner/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 5, 2013

Check in easy, desk attendant pleasant and helpful social hour with brats, burgers, beer, & wine -- complimentary. Able to eat inside or out side. Rooms clean with hot showers and comfortable bed. No noise in the room. TV In room and wifi. Great hot breakfast.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mcvickivic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, September 17, 2013
"Definitely would stay her again" What a nice comment.

Thank you for giving us the opportunity to have you as our guest.

We are so glad you enjoyed your stay, especially the Social Hour Cook Out! We hope that if you find yourself in our area again you will give us a call.

Kindest regards,

Carla Gold and Staff
Managing Partner/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canandaigua, New York
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 2, 2013

Just wrapped up a 2 evening stay at the Staybridge in Mayfiled heights. In spite of several wedding parties staying on the premises, we were provided a third floor room at the end of the hallway. We did not notice the festivities and appreciate the staff offering us this option. The room was spacious, clean and quiet. The hotel was convenient to the 271 and only 10-15 minutes away from great restaurants and shopping. We will definately stay here again in the future.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, September 17, 2013
Thank you so much for your great comments.

We are so glad your stay with us was a positive one and that you enjoyed the set up of the suites. We hope to see you in the future.

Kindest regards,

Carla Gold & Staff
Managing Partner/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest City, Iowa
Level Contributor
221 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed August 25, 2013

This was my first stay at at Staybridge Suites property. From check in to check out everything was simply perfect. The freshest smelling beds I have ever encountered. A great breakfast and a wonderful evening reception with snacks and drinks. They have a pantry if you need to purchase anything. Housekeeping was great. And the young lady working the desk on the second night of our stay was named Shanda. Let me tell you she is the model of what a perfect front desk agent should be. Friendly, professional and she knows the meaning of the word hospitality. She was simply awesome. To each member of the staff that we interacted with I thank you.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, August 28, 2013
Thank you for saying the Staybridge Suites is a "Wonderful Hotel" after your recent stay. It is truly because of guest's such as yourself that continues to make the staff enjoy what they do!

When this review is shown to the staff it will put a smile on everyone's face, especially housekeeping and Shana.

We sincerely thank you for your comments and for selecting the Staybridge Suites. We will look forward to a return visit.

Kindest regards,

Carla Gold and Staff
Managing Partner/GM
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Buffalo, New York
1 review
Reviewed August 16, 2013

I stayed on Sunday August 11th. The woman who checked us in was very friendly and helpful. She provided us with all hotel information. The room was very clean and comfortable, included all the amenities we were looking for. Breakfast was pretty good as well, and the waffle maker was a plus! Over all we really enjoyed our stay! I would definitely recommend the property.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCleve, Owner at Staybridge Suites Cleveland Mayfield Heights Beachwood, responded to this review, August 28, 2013
Dear Candice,

Thank you for taking the time to review your stay at the Staybridge Suites! We are always pleased when we read such nice and honest comments.

We are pleased that we were able to meet and or exceed your expectations. Always know we will look forward to a return stay. Always know if we fall short of expectations we will Make It Right during your stay.

Enjoy the last of summer,

Carla Gold and Staff
Managing Partner/GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Cleveland Mayfield Heights Beachwood

Property: Staybridge Suites Cleveland Mayfield Heights Beachwood
Address: 6103 Landerhaven Dr, Mayfield Heights, OH 44124-4189
Phone Number:
Location: United States > Ohio > Mayfield Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Mayfield Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Cleveland Mayfield Heights Beachwood 3*
Number of rooms: 123
Official Description (provided by the hotel):
LOCATION.The hotel is uncharacteristically nestled in a quite neighborhood, located next to Executive Caterers and in Landerbrook Corporate Center. ALL SUITE ACCOMMODATIONS.The hotel features 123 fully equipped studio, one bedroom and two bedroom suites, beautifully appointed with the full kitchens. It’s an all-suite hotel designed to allow guests to feel more comfortable than ever before. Each suite is designed for maximum flexibility and adaptability to meet guests’ individual needs. WARM AND WELCOMING.Complimentary Hot Breakfast Buffet*Monday through Friday 6:30am to 9:30am*Saturday and Sunday 7:30am to 10:30am The Social evening receptions.Complimentary reception hosted by the Staybridge Suites team on Tuesday, Wednesday and Thursday 5:30pm to 7:30pm HOTEL & BUSINESS SERVICES.24/7 Business Center, Laundry Room and The Pantry Convenience Store RECREATIONAL FACILITIES.Fitness Room open around the clock.Sport Court, Outdoor Swimming Pool and BBQ Pavilion are open daily from 8:00am to 10:00pm. ... more   less 
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Also Known As:
Staybridge Suites Cleveland Mayfield Hts Hotel Mayfield Heights
Staybridge Suites Mayfield Heights
Staybridge Suites Cleveland Mayfield Heights Beachwood Ohio

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