We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Bruger”

Red Robin Gourmet Burgers
Ranked #64 of 112 Restaurants in Maumee
Cuisines: American
Restaurant details
Reviewed January 22, 2013

Nice Red Robin place, better than others Red Robins branch. Clean and good service, clean tables and on the middle of shopping route (mall)

Thank Serafin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (59)
Traveler rating
Traveler type
Time of year
Language

55 - 59 of 59 reviews

Reviewed January 13, 2013

6 months ago my wife ordered a Chicken Caesar wrap and the chicken was raw. The manager came over and took care of her portion of the bill, and we felt it was an honest mistake. He offered a coupon for a free appetizer on our next visit. We went there today for lunch and she ordered a grilled chicken sandwich. Her second bit in she found a clear jelly type of substance in her chicken. We pulled the waiter over and he quickly took the sandwich saying it was just not cooked all the way. When the manager came over he said sorry and offered to make her a new one. Obviously she said no but asked if he could find out what was the clear substance was as we've never seen raw chicken with a jelly substance. He said he would and then he never came back to us. After waiting 20 minutes we left. My wife has been on the couch all night feeling nausea and a stomach ache. Maybe they fired the original manager that seemed to care about customer service. Today's manager just didn't care and it shows in his kitchen staff.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Bruce33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012 via mobile

I am a firm believer in encouraging words, but I cant let this go un checked. From the time that we asked for a booster seat, until our waitress treated us very rudely after we spoke with the manager, this was a visit that is a disgrace to the chain. Our food was not delivered as ordered, but we never got to tell our absent waitress. Fries, drinks, corrections, politeness, and manners were either very hard to come by, or all together missing. Although the Manager tried to make things better with a bill reduction, our waitress finished by slamming my credit card down saying "there you go". An overly busy kitchen can be excused, but a waitress that treats customers poorly reflects on Managment.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Khararock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

Bottom-line: Hot, fresh food, with an array of menu choices, at a reasonable price.

We stayed overnight in Maumee, OH, on a family vacation stop between Illinois and Niagara Falls. My wife loves Red Robin, which we don't have where we live, so it was a 'must do' stop for her.

We arrived at dinner time, and waited 5 to 10 minutes for a table. Our waitress was attentive to our needs. The three people in our party ordered various burger choices, which come with all you can eat fries. The food came quickly, was warm & tasted fresh. Zero complaints. Restaurant located in a modern outdoor shopping mall complex, so there are other things to do in the area.

    • Value
    • Atmosphere
    • Service
    • Food
Thank BakerBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2012

Slow monday night. Simple take-out order for one. Obviously no quality control check. Handed to me by an utterly indifferent waiter. In addition to missing broccoli, turkey burger a complete ripoff for the portion size. My first - and last - Red Robin experience. Too many other restaurants out there that actually want business.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank RoadWearier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Red Robin Gourmet Burgers also viewed

 

Been to Red Robin Gourmet Burgers? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing