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“after a long day of driving it was perfect!!!”

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Best Western Mason Inn
Ranked #5 of 18 Hotels in Mason
Certificate of Excellence
Crystal Lake, Illinois
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“after a long day of driving it was perfect!!!”
Reviewed September 13, 2010

The front desk was helpful they even went to mapquest to print direction for a great Mexican restaurant. Great value. I would definitely stay there again.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank galarneault315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 25, 2010

For a $50 room, this hotel offered some high-end touches that made my stay pleasant and comfortable. In fact, the side chair and ottoman in this room was the exact same chair/ottoman I had the night before at The Westin. The bed was comfortable with multiple pillows and decorative bed scarf (or whatever it was called). It was convenient to have a fridge and microwave in the room and the AC/Heat unit was obviously new and worked great.

My only issue came at check-in time. I arrived at exactly 3:00 and was given my room key (check in went smooth and easy) -- but when I arrived on the second floor the room was obviously not ready. In fact, all the room doors were open and the staff were working to get rooms cleaned and set and not even close to being done. So I let the staff know I was there then left to do some shopping and have dinner. I returned a couple hours later and everything was ready. Not sure how long it took to get the room ready, but it was only a minor inconvenience.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PWSammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, New York
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 24, 2010

I booked 2 nights at the hotel next door and had the worst hotel experience of my life so the morning after that first night i walked across the parking lot and booked a night with this hotel.

these guys were great under normal conditions i would have been happy it was a good hotel at a decent price clean and with a great free breakfast. what i have come to expect from best western. but... put them next door to that roach motel and they become an oasis in a desert of custemer service

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Ohio
1 review
Reviewed August 7, 2010

We really enjoyed staying at this hotel. Whenever I had to call about my reservations the staff was very respectful and to the point when needed. They were very professional and never saw any disrespect out of any of them. If you needed something, they were very willing to do whatever you needed. Breakfast had many choices. Don't wait too late for breakfast because they only serve it until 9am. Go down before 8 if possible. The first morning we went down around 730am and lots of room to eat. The second morning we waiting until after 8am and nowhere to sit and very busy. The staff even printed us a mapquest to get to the cincy zoo. It got us right to the zoo. No problems. When going to Mason to stay overnight, choose Best Western because we only spent $80.00 a night for 2 double beds and even got a microwave and frig. Others around are over $100.00 a night. SAVE YOUR MONEY FOR THE FUN STUFF IN MASON. We had a blast and want to go back next year. Kings Island awesome and take a whole day for the zoo. We were at zoo 6 hours and didn't get through everything because they closed at 6pm that day. You need a good 8 hours to see everything.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southern california
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 24, 2010

We picked it because it was close to King's Island Amusement Park. It wasn't as close as I thought it was but you basically jump on the interstate and it's one exit away. Probably not much that's a lot closer. We actually left the park and went to check in and have dinner and then went back to the park for fireworks; and it was no problem. There's an Applebys accross the street and some other things near by. Again, it's not fancy but it was fine and close to what we wanted to be close to.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjpremierontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevens, Pennsylvania
1 review
Reviewed July 21, 2010

i recently stayed at this best western for 3 days on our trip to kings island with my 3 kids. Rooms were clean and good size. They had a sausage, eggs, make your own waffles, donuts and my kids loved it. My kids enjoyed the indoor pool when it was raining couple of time. For my family it was worth staying here it helped to cut down on our breakfast budget. Staff was friendly and helpful. so overall it was a good stay here. We will be back here next year for sure.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raukmonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 13, 2010

The owner wanted to put me in a smoking room and then called the sherriff when I threatened to leave a negative review here. Stay away.

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Miamizim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmason, Manager at Best Western Mason Inn, responded to this review, July 16, 2010
I was present at the moment when the customer tried to check in, he initially got the reservation through bidding process and our smoking king room was available within his price range and it got selected. Upon check in time we mentioned the room type and he got upset because it was smoking -he wanted a Non smoking ,we asked if your reservation do show the non smoking we will do it without any charge . So our guest Miamizim called 3rd party website through which he made a reservation and wasn't able to change it to non smoking because our non smoking is listed at higher rate then a smoking room. We asked if you want us to do it we can do it even if we are booked, but guest wasn't willing to pay extra and demanded non smoking room and if we don't agree then he threaten us by saying that he will put negative review on this reputable website, even after we mentioned that if he wanted to check a room first but again he mentioned of putting negative review on tripadvisor. we also said if you don't feel comfortable we will cancel your reservation and wont charge anything and still he mentioned that he will put negative reviews no matter what ,he is literally asking for upgrade without paying the price for it -its like someone robbing to us -because they dont want to pay price and demanding costlier room -so we mentioned if you keep insisting it we will have to escort you and finally situation went to such a level that we have to call sheriff to escort him out and even in front of sheriff's he said that he will put a negative review on tripadvisor which he did initially.

We feel the review been posted by him doesn't speak the entire truth and he didn't stayed here and he rated us by providing rating for our service,cleanliness, etc here which is not genuine. Our staff really puts efforts to ensure each and every guest experience is satisfying,
Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Mason Inn

Property: Best Western Mason Inn
Address: 9665 S Mason Montgomery Rd, Mason, OH 45040-9397
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Mason
#5 Business Hotel in Mason
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Mason Inn 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Discover this Mason Ohio hotel conveniently located near the Kings Island amusement park, beach and water park. The BEST WESTERN Mason Inn is proud to offer all of the amenities, customer service and convenience associated with the Best Western name. Guests staying at this northern Cincinnati hotel will find a pleasant, safe atmosphere located just minutes from key area attractions, such as Proctor and Gamble, Cintas, WellPoint and Cincinnati Children's Hospital and Siemens. The BEST WESTERN Mason Inn offers a variety of amenities to insure a relaxing and enjoyable stay. Guests will find a complimentary hot breakfast each morning as well as an indoor heated swimming pool, hot tub, business services, fitness center, guest laundry and meeting room approximately 500 square feet. The friendly helpful staff at the BEST WESTERN Mason Inn is ready to ensure a fun-filled memorable stay in Mason Ohio. ... more   less 
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Also Known As:
Best Western Mason Hotel Mason
Ramada Kings Island
Ramada Mason
Mason Ramada
Best Western Mason Inn Ohio

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