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Reviews (613)
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All reviewskings islandpool and hot tubroom was cleanfree breakfastshopping and restaurantsplace to stayvery nice hotelking suiteeggs and sausagehot breakfastfront desk staffshower headwaffle housenice breakfastwaffle makerconvenient locationthe breakfast area
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8 - 13 of 613 reviews
Reviewed May 28, 2018 via mobile

We booked this hotel as the first leg of a multiple stop trip. Bed was comfortable. Air conditioner worked well. There was a slight stale towel smell, not sure if it was from the curtain or the shower curtain. Getting hot water in the shower took some figuring out. We would book here again if we were to ever go back to Kings Island.

Stayed: May 2018, traveled as a couple
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western M, General Manager at Best Western Mason Inn, responded to this reviewResponded 4 weeks ago

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit.

Warm Regards,
Rush Shah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2018

The staff are very friendly and helpful. It located near many different stores and restaurants. The hotel is clean a little old but a good value as long as you don't expect luxury. We have stayed here for several years and each time it gets better. This was the most enjoyable

  • Stayed: May 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank maryU8877YI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western M, General Manager at Best Western Mason Inn, responded to this reviewResponded May 17, 2018

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit.

Warm Regards,
Rush Shah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2018

Great Hotel. Everybody was so nice and we had a large group.
The manager Rush was so helpful and we had a great rate!
We had to leave another hotel (not the Best Western) due to them raising the rate which they said they would not do.
Best Western came in and helped us out so much.
Hotel was clean, rooms clean, all around a great hotel.

  • Stayed: May 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank I7246TWKaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western M, General Manager at Best Western Mason Inn, responded to this reviewResponded May 17, 2018

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit.

Warm Regards,
Rush Shah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2018

After a long day of travelling, we stopped at this hotel to get a rest. Attendant was inexperienced but willing to help. Our room was on the lower level and it was appreciated. Breakfast was served as expected. Room was clean and comfortable. Good quality for the price.

  • Stayed: April 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank 846Bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western M, General Manager at Best Western Mason Inn, responded to this reviewResponded May 1, 2018

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at bestwesternmasoninn@gmail.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel!

Warm Regards,

Rush Shah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2018

Very pleasant experience and stay! I really dislike staying at hotels I've never stayed at before but this was a pleasant surprise. We pulled up and the property looked very nice. The check in was quick and the gentleman was pleasant. The room was very clean and inviting! Beds and pillows were very comfortable and shower head was excellent. I gave it 4 stars instead of 5 for two reasons. 1. The breakfast was pretty standard as free hotel breakfasts go but the eggs left some to be desired. 2. The pool wasn't up and running. Luckily the gentleman at check in told me up front and we weren't planning on using it this trip anyway. We will be staying at this property again if in the area. Best Western as a whole has really stepped up their game.

  • Stayed: April 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank pretzelpride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western M, General Manager at Best Western Mason Inn, responded to this reviewResponded May 1, 2018

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at bestwesternmasoninn@gmail.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel!

Warm Regards,

Rush Shah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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