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“Horrible Customer Service”

Jansen Sweet Sinsations
Ranked #3 of 4 Dessert in Mason
Restaurant details
West Chester, OH
Level 6 Contributor
129 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 138 helpful votes
“Horrible Customer Service”
Reviewed August 17, 2013

Had a birthday cake made here and the decoration was done horribly. The writing was way off center. The decorator at first said that it was done according to a picture I provided, but when shown the picture, she said it was wrong. Then she refused to fix it because she was too busy. I persisted that either it had to be redone, or I'd take it at a big discount. She finally agreed to fix it, but it was 6 hours late. Then when we picked it up, they claimed it was a copyright infringement despite specific instructions at the time of the order to call if there was any problem. Never received a call. It seems like an owner would just say it was wrong and fix it. Unfortunately, this owner decided to argue. There are many places to get cakes made, so why risk this place?

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank WXRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

Visitor rating
    6
    4
    0
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Mason
Level 4 Contributor
34 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“We love it”
Reviewed August 20, 2011

The daughter (6 1/2 year old) often bargains with us to take her here after she has behaved for some time or in the mood for a great "breakfast". Their doughnuts in the morning rule. Definitely worth a stop here. We love it.

  • Visited August 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank usatips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45040 mason ohio
Level 2 Contributor
5 reviews
4 restaurant reviews
“the best sweets ever!!!!!!!!!”
Reviewed August 9, 2011

i really recommend this place. it is soooo good. i personally like the lemon bon bons. but if you are in mason i say you stop by.

  • Visited August 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 5cheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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