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“Nice hotel...stingy owners”

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Baymont Inn & Suites Mason
Ranked #17 of 18 Hotels in Mason
Reviewed March 10, 2005

We stayed here during Christmas 2004. The hotel was nice. The kids loved the pool and the room was more than adequate. I enjoyed staying in the suite because of the pull-out couch. When we were not sleeping we put the bed away and the kids had more room to roam.

The hotel seems to be run by a family, so I can only assume the encounter my husband had was with a family member. The breakfast bar was just barely acceptable...plain white bread...cereal...some old looking fruit. The waffle maker was nice however they would only put out 1 or 2 cups of batter at a time. Considering the number of guests in this hotel that was ridiculous. My husband witnessed a woman (owner?) chastising a guest as if he were eating too much food. He was making a waffle and she suddenly snapped at him, "What are you doing?" We kind of felt like we were being watched to make sure we didn't waste anything...it was strange. We are going back to Ohio in 2 weeks but have decided to drive farther to a different Best Western to avoid the hassle.

I must add, the male owner was very friendly and helpful. He made us feel welcome. It was this other woman who seemed to be a bit hysterical when it came to cost control. We saw him arguing with her about how to treat the guests (it seemed that way anyway...they were speaking in a foreign language). I guess they need to work out their family squabbles before we feel comfortable staying there again.

  • Stayed: December 2004
    • Value
    • Rooms
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3  Thank M0m25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Toledo, OH
Reviewed January 9, 2005

Ants in the Bed, Ants all over the table, hair all over the jacuzzi. The owners said "it's not that bad we'll give you another room". Oh yea, ants in one place and not in another.

I complained to Best Western Corporate since I made the reservations thru them. The owners of the Mason Best Western lied and said that we stayed during the Snow Storm which was a week earlier. Best Western Corporate took their side.

We left and had to do a charge back which cost the hotel more...oh well. It was dirty nasty and I will never stay in another Best Western. I've stayed at numerous ones but when corporate will not stand by the customer then there's a problem.

10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 30, 2003

Since our stay at the Best Western I will always continue to stay at Best Westerns.I vacation w/ my hanicapped daughter and grand daughter and we were very comfortable,pleased and felt safe so far from home.Your rooms were excellent and exceptionally clean! NO driving to find a restaurant.Your staff was friendly,courteous and helpful.Where you stay on vacation is as important as where your going !Thanks for the comfort!

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2014
Google Translation

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Patrick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Mason

Address: 2793 Water Park Dr, Mason, OH 45040-2358
Phone Number:
Location: United States > Ohio > Warren County > Mason
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 18 Hotels in Mason
Price Range: $47 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Mason 2*
Number of rooms: 70
Official Description (provided by the hotel):
Baymont Inn and Suite is conveniently located off exit 25 I-71. This property is under new management since March 2013. It is located One block from The Beach Water Park and one mile from Kings Island, one of the nation's premier theme parks. Baymont Inn & Suites is located only 25 minutes from the New Horseshoe Casino and Downtown Cincinnati. We offer a free scheduled shuttle service to all area attractions. ... more   less 
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Also Known As:
Baymont Inn And Suites Mason
Baymont Inn & Suites Mason Hotel Mason
Baymont Inn Mason
Best Western Mason
Mason Best Western
Mason Baymont Inn
Baymont Inn & Suites Mason Ohio

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