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Baymont Inn & Suites Mason
Ranked #17 of 18 Hotels in Mason
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739 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2013



All i can say is don't believe Everything you read! Our stay could have not been better. They room was great and the staff was so helpful. My kids Especially liked breakfast. Sandy was so kind and such a blessing to our family. We Definitely will stay again. Sarah B

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pcvxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaAGM, Manager at Baymont Inn & Suites Mason, responded to this review, August 21, 2013
Dear Guest,

Thank you for taking the time to post a review of your recent stay here at the Baymont Inn & Suites.
I am glad to see you and your family had a great stay with us. We try to treat every guest like they are home, with our hometown hospitalilty. I an thrilled to see Sandy was a blessing to your family. Sandy has been a wonderful addition to our "family" here at the Baymont.
I will relay your compliments to our staff.

We are looking forward to seeing you again the next time you are in this area.

Jessica Gabbard
Assistant General Manager
513-754-1166
baymontmasonfom@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2013

Lets start with the ground which were dingy and blah. No luggage carts in the lobby (which reaked of chlorine). One very (painfully) slow elevator. No AC in the hallways. Room was outdated. Bathroom door didn't close all the way. Tub didn't drain (my hubby had to remove a HUGE pile of hair from the drain). Poor water pressure. Nice king size bed, lots of pillows and nice linens. No yogurt offered during breakfast service. Foam plates were all stuck together. Left without breakfast, and ate a McDonalds that morning and every morning thereafter. Pool was NOT heated and was uncomfortably cold..even for the kids. Whirlpool had been tiled over. Won't stay with Baymont again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank DebraMDNRMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaAGM, Manager at Baymont Inn & Suites Mason, responded to this review, August 23, 2013
Dear guest,
I do want to appologize that you had problems with your recent stay with us. This is the first I have heard of some of the issues. We recently became under new management and we are working very hard to improve the property and the rooms. We are getting ready to do some updating to some of the rooms with the doors. We will look in to the pool issue of not being heated, the water pressure issue.
I do want to applogize for the issues that you had during breakfast. We are constantly trying to make improvements there as well.

Jessica Gabbard
Assistant General Manager
513-754-1166
baymontmasonfom@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Mason

Property: Baymont Inn & Suites Mason
Address: 2793 Water Park Dr, Mason, OH 45040-2358
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 18 Hotels in Mason
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Mason 2*
Number of rooms: 70
Official Description (provided by the hotel):
Baymont Inn and Suite is conveniently located off exit 25 I-71. This property is under new management since March 2013. It is located One block from The Beach Water Park and one mile from Kings Island, one of the nation's premier theme parks. Baymont Inn & Suites is located only 25 minutes from the New Horseshoe Casino and Downtown Cincinnati. We offer a free scheduled shuttle service to all area attractions. ... more   less 
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Also Known As:
Baymont Inn And Suites Mason
Baymont Inn & Suites Mason Hotel Mason
Baymont Inn Mason
Best Western Mason
Mason Best Western
Mason Baymont Inn
Baymont Inn & Suites Mason Ohio

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