We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff, beautiful new hotel, must stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Homewood Suites by Hilton Cincinnati Mason
Ranked #2 of 18 Hotels in Mason
Certificate of Excellence
Reviewed July 14, 2014

The hotel is beautiful and the rooms are spacious and first class. We stayed their opening weekend and even though the staff was very business, anxious, and working on small details, the service was simply outstanding. Meghan, the asst General manager, was simply fantastic as was all the staff we encountered.

Simply a fantastic spot in a great location. Near Kings Island (5 miles) and near the Great American Ballpark (20 miles)

Would recommend this hotel to anyone and everyone. The rates were competitive with other hotels in the area as well so if you are price shopping and want a really nice hotel with a great staff, this is a must stay on a value basis as well compared with the other options in a 40 mile radius.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Manager at Homewood Suites by Hilton Cincinnati Mason, responded to this reviewResponded July 31, 2014

Thanks you so much for your kind comments! We strive on getting customer service right here and we always put our guest best interest at heart first!

Can’t wait to have you home again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (496)
Traveler rating
Traveler type
Time of year
Language

485 - 491 of 496 reviews

Reviewed July 14, 2014

We stayed in this hotel on it's second night open. I knew that it was a new hotel, and expected the staff to be new, but thought they'd be better trained. When we first arrived, the front desk associate told me our room wasn't ready, which was a big deal for us because we have a 4 year old who was past due for a nap. It was 3:30 p.m., 30 minutes past check in. She said it would be ready in five minutes, then handed me the keys. In my mind, I wondered why I had keys to a dirty room. I asked her if she would inform me when it was ready. "It's ready now" was her response. I had to ask where to find the elevator, where to find our room number on the key envelope, just little things that I expected to be standard in the initial training.

We stayed at this hotel on our way back from a college visit at the University of Cincinnati. We'd made plans to go to The Beach Waterpark, which was about a 15 minute drive away from the hotel. There were lots of food places around, a little bit of shopping, a very nice area to stay in Mason. We were also about 30 minutes drive away from the Cincinnati Premium Outlets, another favorite landmark of our family.

The next morning, when my husband went to scope out breakfast, he described it as "a zoo", a startling description from someone who typically thrives on chaos and disorganization! :-) There was no food, no coffee, and not even any crumbs! So we ended up going to Waffle House around the corner. At the end of our visit, of course the luggage racks were all in use so we carried our luggage down to the car. We were asked three times on our way to car what our room number was. "We're not ready to check out yet! Just loading the car!" we told each of the employees who asked.

Other than those minor irritations, my expectations were met. The room itself was VERY nice, of course, being a brand new hotel we expected nothing less. We had a one bedroom suite with two queen beds in the bedroom. The full size refrigerator was great and we had plenty of room for myself, my husband, my preschooler and two teenage boys.

Overall, it was a satisfactory experience.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank W3L0V32TRAV3L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Manager at Homewood Suites by Hilton Cincinnati Mason, responded to this reviewResponded July 31, 2014

I hate to hear how your stay wasn’t up to par. I do admit our first couple days of opening we failed to deliver the highest expectations that you deserved. However with that being said the girls really learned through the hardships. The best way of learning in my opinion is to make mistakes, I hate the fact it affected your stay. We have come a long way I would love the chance to make this up to you if ever your back in the area, please consider giving us another try!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

The hotel is brand new in July 2014. As you would expect with a new hotel, the room and public areas were all in great shape. Rooms have a full size fridge, microwave, 2 burner cook top and dishwasher. King size rooms have separate bedroom with door and a pull out sofa, which was a huge plus for us since they didn't have any doubles. The kids could sleep on the pull out. Free breakfast and wifi were very nice. Also, the staff was very helpful and pleasant.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Taylor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Manager at Homewood Suites by Hilton Cincinnati Mason, responded to this reviewResponded July 31, 2014

Thanks so much for your kind comments regarding our hotel. We are working hard to keep up on all of our new equipment and hoping we can stay looking new for years to come. Can’t wait to have you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2017
Google Translation

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank naojik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2017
Google Translation

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank 798evelynb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2016
Google Translation

  • Stayed: November 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank mandujanoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse J, General Manager at Homewood Suites by Hilton Cincinnati Mason, responded to this reviewResponded November 26, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2016 via mobile
Google Translation

Stayed: August 2016, traveled on business
Thank Johan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse J, General Manager at Homewood Suites by Hilton Cincinnati Mason, responded to this reviewResponded September 4, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mason hotels
0.3 mi away
Hampton Inn & Suites Cincinnati-Mason
0.1 mi away
Hilton Garden Inn Cincinnati/Mason
0.3 mi away
Hyatt Place Cincinnati-Northeast
Show Prices
Show Prices
Show Prices
0.2 mi away
Holiday Inn Express Suites Mason
5 mi away
Hampton Inn Cincinnati - Kings Island
0.9 mi away
SpringHill Suites Cincinnati Northeast/Mason
Show Prices
Show Prices
Show Prices

Been to Homewood Suites by Hilton Cincinnati Mason? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton Cincinnati Mason

Address: 5325 Natorp Blvd, Mason, OH 45040-7996
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Mason
Price Range: $124 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Cincinnati Mason 3*
Number of rooms: 115
Official Description (provided by the hotel):
Our new Homewood Suites by Hilton in Mason, OH is just off I-71, just 19 miles from downtown Cincinnati and 1 exit down from the famous Kings Island. Spacious studio and 1-bedroom suites offer a fully equipped kitchens, complimentary WiFi and separate sleeping and living areas. Guests enjoy complimentary breakfast and evening dinner & drinks Mon-Thurs. Relax with our indoor pool and putting green. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Expedia, HotelPower, Hotels.com, Booking.com, Orbitz, Travelocity, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your Homewood Suites by Hilton Cincinnati Mason reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Cincinnati Mason Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing