We purchased a groupon for this hotel as a fun way to break up the winter boredom. As our trip approached I saw an increasing number of complaints about bed bugs. Nothing worries me more about traveling than bed bugs!
I spoke to people who had encountered them and gained as much preventative knowledge as possible. Upon check-in I told the clerk that I was nervous about the issue. She was very kind and took time to talk to me about the issue. She acknowledged there had been problems, she told me what they've been doing to solve it, and then she told me how to check for them. She said to put our bags in the tub while we searched the room and to call the desk immediately if we found anything suspicious.
I was prepared to search. I have a family member in pest control and know where and how to look. I had a flashlight. I tore the beds apart, looked in every nook and cranny of the headboards and other furniture. I didn't see a sign of them before, during or after our stay. Success! We were in room 4098.
Moving on to our experience otherwise....
The resort is huge and the decor is fun. Kids EVERYwhere, running, laughing, shouting. They were in heaven. The hotel has done some nice things to make the stay easier. For example you have a wrist band that is your pass to the water park. It also acts as your room key and your credit card. Reminded me of the ease of cruise travel. Love it. Especially with a little one, it was nice to have less to keep track of every time you leave the room.
The water park was lots of fun for our 2 year old. There were designated "younger" areas that he just loved to be in, and he wasn't overwhelmed by bigger or rough-playing kids. On the other hand, there were no restrictions about where he could go. So when he got brave enough, it was fun to climb the stairs and walk around all the catwalks with the water cannons and sprinklers. I had no idea he would enjoy it this much. I can't wait to take him back.
The only complaint I have is the size of the locker room. More changing areas (and larger ones) are needed ASAP. It was really challenging to change myself and a toddler in a 3x3 stall with a plastic curtain and no hooks to hang bags/clothing on.
We ate dinner at the bar & grill. The food was average. The service was excellent. We had breakfast in the big buffet the next morning. That was my favorite. Lots of options and again VERY friendly staff.
We'll be back for sure. Fingers crossed that the bed bug issue is a thing of the past. The clerk did say the hotel was closed for a "cleaning" period. Hopefully they took care of it for good.
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- Also Known As:
- Great Wolf Hotel Mason
- Great Wolf Resort
- Great Wolf Lodge Mason, Ohio