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“Very over rated and over priced”
Review of Great Wolf Lodge

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Great Wolf Lodge
Ranked #4 of 18 Hotels in Mason
Reviewed February 4, 2013

Not at all worth the amount per night. Water park wasn't at all what we expected for the price. Only a few slides and small pools. Bedtime story thing however was very nice. Personally won't ever go again

  • Stayed: December 2012, traveled with family
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Thank mclaugh56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,119 - 3,125 of 3,591 reviews

Reviewed February 3, 2013 via mobile

This is nice themed hotel and WaterPark and was a fun getaway. The girl who checked us in was extremely nice and informative about how to get around and hours of operation etc. Check in was easy. We rented a cabana, and while the amenities were nice with it, the location behind the dining area did not make it feel special. I recommend they find a few areas in the park not so difficult to get to, as winding through guests in the dining area was no fun, the private space was nice though. The water coaster and slides were fun for my two teens, and they loved the arcade, which is one of the best ive seen, many new and modern games! We ate at Camp Critter for dinner, the food was good, the service a little slow, it seemed like the servers here were all quite young.. And not experienced with the menu or how to properly provide good service. Our room.. Was huge! We stayed in a loft suite, well appointed with the theme and had all the essentials except we were missing a coffee cup which we didn't realize until it was time to drink it. The mattress are due for replacement, it sunk in the middle on our bed. We had a nice fireplace which was great for the cold day. The TVs are also due for replacement, pretty standard now to see flat screens...they worked ok but the visual isn't as good. Breakfast at the moose lodge .. Worst service found here, slow, we were sat and had to take turns to go up to the line as the server took too long to arrive at our table, and then we were nearly finished eating before she returned with the drinks. Food was fine, but they need to theme the buffet line like the rest of the property, it looked too industrial.

Overall... Great for the kids... It's not cheap but nothing worthwhile ever is.. I would return without hesitation..

  • Stayed: February 2013
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1  Thank onlymyopinion88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

We stayed at Great Wolf Lodge Cincinnati/Mason, OH for our youngest son's 7th birthday. Our boys loved the "Wolf Den" suite and we had a wonderful time in the water park. The first night the park was not very crowed but the next day it was overwhelming how many people were there. Then there was a mishap in the children's pool and it had to be closed. We did not have a coupon or any discounts because we stayed over a weekend. It was quite expensive but when you account for the water park and room features it kind of made up the price. There was no continental breakfast so we had to eat at one of the many restaurants housed in the hotel. Again, a little on the high side but the food was good. The room had a microwave, mini-refridgerator and a coffee pot. The staff was really helpful and overall it was a wonderul time and our 7 year old will remember this birthday for years to come.

Room Tip: This was a large facility and our room was quite a walk to the water park and lobby area, where most...
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  • Stayed: February 2013, traveled with family
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1  Thank angelobaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2013

We were here last Tuesday night and we had a great time. We had a Groupon so we had 6 water park passes and one of their two story rooms for $200.00. Regular rates seemed to be considerably higher and while we had fun, I would recommend paying the regular rate.

Pros: Great water park for all ages, provided you have enough adults to watch the different ages of kids you brings. The older kids had fun on the large slides (as did the adults) and the young toddlers (2-3) really liked their areas as well. The rooms are large and comfy. Appears to be well soundproofed b/c we didn't hear anyone else during our stay. We had a problem with the heat in our room and maintenance was in our room within 10 minutes handling the matter, very prompt and professional attention. The lifeguards are GREAT--as a former lifeguard I can honestly say they know what they are doing and that take their jobs seriously.

Cons: Pricey. The food, the drinks, and the standard rooms prices are a bit much.

Tips: Don't buy their pizza. There is a pizza hut about a mile a way, get there's, it's a lot cheaper. If you live in the Indiana area and your kids are under the age of say 10 I would recommend the water park at French Lick, Indiana instead. Prices are cheaper and it's probably closer. Less slides but since most kids under 10 can't really ride the big rides, it's not that big of a loss.

  • Stayed: January 2013, traveled with friends
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Thank pmulvihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

We try to make a trip here once a year because the kids just love it! The water park is fantasic and I love that it isn't so big that you feel panic with the amount of people around. Each year this place gets better and better. The magic quest gives the kids something to do to unwrinkle and the food is great! Different things at different places at all price ranges! It is a perfect place to spend a day or two!

  • Stayed: January 2013, traveled with family
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Thank PennySaverFor4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

Think that flipping your mattress and looking is enough WRONG!!!!! So did we and guess what came out not even a half hour after the lights went out, BED BUGS. Hope everyone knows the wood head boards are nothing but millions of little holes that make great hiding spots.

  • Stayed: January 2013
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19  Thank ashae1331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWL_Management, General Manager at Great Wolf Lodge, responded to this reviewResponded February 11, 2013

Unfortunately, bed bugs are a growing problem in the hospitality industry and are most often brought in by other hotel guests. This is why we have a strong bed bug prevention program. We consult regularly with a leading pest control service to ensure we are staying current with the latest prevention methods.

On the rare occasion that there is a report or incident, we take immediate action bringing in professionals from our pest control service to investigate all reports. If necessary, our service will clean the room using a combination of heat and chemical technology, treating everything in the room, including linens, bedspreads, bed frames, mattresses, box springs and rigorously inspect all surrounding rooms.

Sincerely,

Terrie Zajo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

After reading recent reviews we were nervous about bedbugs & flu, but I can happily report we flipped mattresses, no bugs! Also note there was ONE man in the restaurant sneezing & hacking. The Camp Critter staff immediately bleached the area where he was sitting, and even threw away his pen. The waterpark was wonderful as always... There's plenty for our teens , slides & arcade in particular. Our 7-yr-old loves the wave pool & lazy river. It was very warm, even with sub-zero temps in Ohio. The only major negative to our trip is the uncomfortable beds!!! My husband left @ 3:30am to sleep @ home, came back next morn. I tossed @ turned all night. Even our teens complained the bunk beds were hard. My advice is bring air mattress & your own pillows. All food was very good in Camp Critters, & pizza is awesome @ Hungry Wolf.

Room Tip: Kid cabin was cool setup, nice gas fireplace. Roomy! Standard rooms ok, similar to a Fairfield Inn o...
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  • Stayed: January 2013, traveled with family
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2  Thank Rileyreese27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Wolf Lodge

Address: 2501 Great Wolf Dr, Mason, OH 45040-8085
Location: United States > Ohio > Warren County > Mason
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Mason
Price Range: $246 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Wolf Lodge 3.5*
Number of rooms: 401
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Also Known As:
Great Wolf Hotel Mason
Great Wolf Resort
Great Wolf Lodge Mason, Ohio

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