This was maybe our fifth or sixth stay at Great Wolf Lodge, We considered not going because of previous reviews concerning bed bugs. Before we even unpacked the car my daughter and I carefully inspected the beds between the mattresses and box springs and everything looked very clean. Check-in was crowded because it was Fall Break in Indiana, but it took only about a half hour. The room was ready immediately, and everything was nice and clean. This visit it seemed that management was really on the ball and everything seemed to go very smoothly. We ate dinner at the Loose Moose Cottage both nights because our kids LOVE it! Anything a kid likes they usually have. We were seated right away both nights and the waiter and waitress were very friendly and prompt about removing dirty plates and bringing drinks. In the water park we got lunch at the snack bar one day and the service there was quite prompt, which wasn't the case in the past. All in all we had no complaints on this trip to Great Wolf Lodge and we all had fun.
The only thing that went wrong on this visit was that my son lost his brand new camera that he had purchased with his own birthday money. He loves to take pictures and make videos and he was very excited to photograph the Magicquest game and record fighting the dragon. On Friday night he lost his camera, which was a small gray Canon camera, and no one turned it in. From viewing the photos and videos on it, it is clearly a kid's camera and whoever didn't turn it in should be ashamed of themselves! The hotel workers were nice and said they were sorry, but only after repeated inquiries at the front desk did a nice lady provide me with a "lost report" to fill out. I doubt if my son will ever get his camera back, but if any guest who reads this was at Great Wolf Lodge the night of October 21st and knows anything about my son's lost camera, please send me an email. We would really appreciate it. Thanks!
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- Also Known As:
- Great Wolf Hotel Mason
- Great Wolf Resort
- Great Wolf Lodge Mason, Ohio