My daughter had reserved 2 rooms for 2 nights for her wedding. I had given the sales department my credit card information thinking that this was all taken care of. First of all my in-laws arrived and were asked to give them a credit card. I had to go downstairs and straighten out the error as one of the rooms belonged to them which I was paying for. Then after the wedding we found that my daughter's card was charged instead of mine. After informing the sales department of this error I was told it would be fixed immediately. This was from September 7, 2013 and it is now October 25, 2013. Needless to say I was not impressed with the service. The rooms are very nice but that is all the good I have to say about this Hyatt.
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- Also Known As:
- Hyatt Place Cincinnati-Northeast Hotel Mason
- Hyatt Place Mason
- Hyatt Mason
- Mason Hyatt
- Hyatt Place Cincinnati-Northeast Mason, Ohio