I was in Marion for work and booked my room with the front desk before I stayed. She said I would be able to negotiate my price the next morning with the manager (I would be staying for approximately 3 months).
The front desk (Heather??) was nice and helpful. Unfortunately, I did not have internet service all night long. After consulting the front desk, I was told that my only recourse was to call an 800 number given by the hotel--after multiple calls to the help center (which took a great deal of time) I spoke with "some dude" who stayed on the line long enough to get my internet to start working. As soon as he hung up I was once again without service. Very frustrating when you NEED TO DO WORK!!!!! I asked the front desk if anyone else was having issues...she said no. I went outside and saw that my entire wing of the hotel was dark---if there is nobody there, then yes, nobody would have connectivity issues!!!
In the morning I was able to connect to the neighboring business' wireless service, but Country Inn's was still spotty as best.
When I spoke with the manager, she was completely dismissive of my issue saying that if she had been there the night before she would have seen if the internet was working on the computer in the Lobby----as if that would have solved all of my problems. She basically said that the problem must have been on my end. I never have connectivity issues at any other hotel.
Anyhow, after all this, she reduced my rate by a meager 10%. Unacceptable. They lost a potential long-term customer and get a bad review.
The room was ok---no hd tv service, no programming guide, little soundproofing and my floor was actually slanted. Strange.
Bottom line: Expensive and terrible stay. Thanks for nothing Country Inn and Suites
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites By Carlson, Marion, OH, where guests are treated to comfortable lodging, quality services and a friendly atmosphere. The hotel’s location in charming Marion, Ohio provides convenient access to local attractions like the historic downtown area, the Marion Centre and Shamrock Vineyard. During your stay, enjoy free high-speed Internet access, a heated indoor pool, a fitness center, meeting space and the complimentary, hot Be Our Guest Breakfast buffet. From the Forgotten Items Service to the Read It & Return Lending LibrarySM, every detail at the Country Inn & Suites Marion is designed to ensure you have a stress-free, pleasant visit. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn Marion
- Marion Country Inn
- Country Inn & Suites By Carlson, Marion Ohio