Awful, horrible place!! Terrible!
Long story short, they did not honor our "guaranteed" reservation or save a room for us, and they really didn't care. I had made reservations back in February for an August room. When we arrived to check in, the person behind the desk looked us up and said he saw our reservation. He then made us wait at the front desk for about 20 minutes - waiting for the manager - as he didn't want to "mix anything up." After the manager finally arrived he tells us, ever so nonchalantly, that they are booked and they "don't have a room" for us. He goes on to say that, "People have been here since Thursday and haven't left." I said to him, "So, you gave away our room?!?" He said he was overbooked. We left.
They evidently know how to TAKE a reservation, they just don't know how to KEEP a reservation.
I would never book with them again nor would I recommend this place to anyone. EVER.
Fortunately, Expedia gave us a complete refund. Thank you Expedia. I do believe that Expedia should remove this hotel as one of their hotel options so no other traveler has to deal with this grief.
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- Also Known As:
- Mansfield Hotel Mansfield
- Rodeway Inn Mansfield, Ohio