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“It Has Changed - For The Worse”

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Spruce Hill Inn & Cottages
Ranked #2 of 4 Mansfield B&B and Inns
Reviewed August 24, 2007

I have stayed here 3 previous times & even wrote a great review. But the cottages are now under new ownership! I reserved a cottage for our visit, but became uneasy when I was charged the full amount on my credit card immediately and my mother mentioned that it was under new ownership. So I called back & they were very rude, this is when I decided to stay elsewhere. When I called to cancel (3 months in advance) the lady interrogated me about why I was canceling - even going so far as to ask where my husband worked & why he could not take time off!! She said that I would be charged a 10% cancellation fee!! I was so mad since I not cancelling at last minute. After all my complaining I ended up having to pay a $45 fee for not even staying there! The previous owners took such great care of their customers and it is such a drastic change. I am just glad I didn't have our visit ruined any further by staying here again. My previous review was written before new ownership. So beware!

Stayed: March 2007
7  Thank SouthernMiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spruce Hill Inn & Cottages

Address: 3230 O'Possum Run Road, Mansfield, OH 44903
Location: United States > Ohio > Mansfield
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Mansfield
Price Range: $141 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Spruce Hill Inn & Cottages 3*
Number of rooms: 37
Official Description (provided by the hotel):
Upscale hilltop jacuzzi cottages, in a wooded area with 23 acres of scenic views. Communing with nature, yet minutes away from the interstate, restaurants & area attractions: skiing, race tracks, state parks, golf, etc. Perfect for intimate corporate meetings, group, couple or individual retreats, reunions, fund raisers, weddings, honeymoons, anniversaries; graduation, Christmas or New Year parties, club & family outings or simply a beautiful "get-away" place to stay. Ski, Spa & Romantic packages available. ... more   less 
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Also Known As:
Spruce Hill Inn & Cottages Hotel Mansfield
Spruce Hill Inn And Cottages
Spruce Hill Inn & Cottages Mansfield, Ohio

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