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“Customer Service”

Winking Lizard Tavern
Ranked #2 of 39 Restaurants in Macedonia
Certificate of Excellence
Cuisines: Barbecue
Restaurant details
Streetsboro, Ohio, United States
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Customer Service”
Reviewed July 11, 2013

My friends and I had a not so great experience there this past Tuesday. We decided to sit outside and enjoy the sunshine. We had to move just inside the outdoor patio when it started to storm. To our amazement, the food runners brought our food out. We had no where to sit and no tables were open. We were told by the runner to grab and extra bar stool off to the side and just use it as a table. We declined to do so and told them that they could just redo our food when there was a table available. At this point the MANAGER came up and very abruptly said that they will not remake food for people because of the rain and that it could stay in the back till we had seats. The rain stopped and an assistant manager told us that it was not his job to wipe down tables when we offered to go back outside if the stuff got wiped off. So about 15 min later we got a small bar table to all crowd in at. Same food came out - our new waitress sniffed our wings and still managed to give us the wrong ones. thankfully, a wonderful seasoned waitress came to the rescue. She corrected our order, helped the new gal out, and was very apologetic for the mishaps. Needless to say - I will not be returning there despite the waitress' countless effort to make good. The manager on duty had horrible customer service skills and a cocky unfriendly attitude. Thinking the waitress should have his job!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank mbrn8796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Visitor rating
    22
    27
    15
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Woodstock Ontario
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Winking Lizard is the ultimate sports bar”
Reviewed March 1, 2013

The Winking Lizard is a family run sports pub/restaurant in Ohio. Large flat scene TV's surround the bar area, with every sporting event on the television. Excellent pub foods and fast friendly service.
The 100 beers World Tour is fun for the avid beer drinker.
Families are welcome and the large lizard in each restaurant is a hit with the kids.
I recommend the chicken wings.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parry Sound, Canada
Level Contributor
24 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Average roadhouse restaurant”
Reviewed January 1, 2013

Quite noisy, but not much atmosphere. One of the freebees is a popcorn machine but the place reeks of popcorn. That's not always bad but when I'm eating dinner, I don't want to smell popcorn all night.

Visited December 2012
Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, Ohio
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“A fun place for bar food with a great beer selection”
Reviewed September 26, 2012

We've been going to various Winking Lizzard locations for years. They have good wings and ribs and an amamzing draft beer selection,

Visited August 2012
Helpful?
Thank TomskiOh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
43 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“YUM!!”
Reviewed July 5, 2012 via mobile

We stumbled upon this restaurant while visiting the Cuyahoga Scenic Railroad and Aurora Premium Outlets. You do have to walk passed the bar to get to the dining room which isn't great, but the place is called a tavern so it's not much to get uptight about. The food is really good, and you get plenty. The prices are very resonable. You get free self-serve popcorn while waiting for your food. They have certain special days like $4.99 pizza and .45 wings. There is even an iguana aka "Winking Lizard" behind glass watching tv. They have a ton of tvs on the wall to watch while you eat. Most are tuned to sports. We really enjoyed our two visits to this restaurant. When we ask our two year old what his favorite restaurant is, he says, "The Winking Wizard!!!" The entire family recommends this restaurant to you. It is also not far from Geauga Lake if you don't mind a 15 or so minute drive.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank SuperBun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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