I stayed here for one night with my kids during a quick trip to Kings Island. First let me say that there are no food options close by, its a couple minutes drive to get to any. Parking is not an issue though, they have plenty!
I checked in, went to my room and instantly could smell smoke. Did a double check to make sure I was in non smoking, which I was. Went into the bathroom and there were hairs on the floor and in the tub, as well as dirty spots on the floor. I had to wipe out the tub before I could give my 2 yr old twins a bath. After swimming I went down to the front desk to let the guest service agent know about my minor issues. The guy looked at us like we were crazy, didn't even write down the issues and basically just blew me off. Now considering it was almost 11pm I assumed he was just ready to get out of there because his shift was ending, but an apology would have been nice!
The pool area was great, nice and clean and my kids and I enjoyed it!
I woke up in the morning and went to the restroom and one of my kids was freaking out because they saw ants on the floor in the bathroom. I was confused on how they got there as we are on the 3rd floor....
I went back to the front desk in the morning and told the girl that was working about the issues and the ants. She seemed a bit more undestanding and gave me a voucher for breakfast. I went upstairs, got my kids and came down to eat. Halfway through our meal, the server (who was the nicest person I encountered during my stay) informed me our voucher was only good for two meals. I told her it was given to me for room issues and was never told limit 2. She checked, came back and said it was for 2. I dont mind to pay for the food, but considering my issues and lack of care from front desk staff, you would think the breakfast being comped for us would have been no problem.
If you are a business traveler, this would probably be good for you, just not really family friendly or customer service geared!
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- Also Known As:
- Hilton Garden Inn Cincinnati Northeast Hotel Loveland
- Hilton Garden Inn Loveland
- Hilton Loveland
- Hilton Garden Inn Cincinnati Northeast Loveland, Ohio