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Holiday Inn Hotel & Suites Lima East
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Reviews (327)
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Reviewed September 25, 2011

Arrived mid-evening. Night manager prompt and very customer orientated. Decor modern and clean. Room the same. Would stay there again.

  • Stayed: September 2011, traveled solo
    • Value
    • Location
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    • Cleanliness
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1  Thank shane785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wewowyou, Public Relations Manager at Holiday Inn Hotel & Suites Lima East, responded to this reviewResponded October 2, 2011

"Its what we do Best" We do want you to know that your comments are always important to the success in our daily opperation at our Holiday Inn and Suites , we take pride in the good things we do in our Kems Restaurant and offer service with a smile along with Great tasting food. Our Housekeeping dept is Passionatley working hard to provide the best Clean and comfortable Rooms they can make, our decor and atmospher are always Complimented thank you sooo much!!!.

And Yes Michael will keep working the Long Hours along with all the other Employees to Serve all our Guests.

Bobby D

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2011

I stay in Holiday Inns and Expresses on a regular basis for work. Everytime I stay with this particular location in Lima, OH it's probably the best overal service and experience I have with Priority Brand Hotels . The hotel lobby, restaurants, rooms, and facilities are ALWAYS kept clean and fresh giving them a welcoming atmosphere.

The most significant variable of this location is the service. Every employee from GM down to midnight attendant is always smiling, accomodating, and helpful with any request, especially their new restaurant manager Michael Krouse. Ever since he started, I've noticed a greater sense of urgency from their servers, providing customers with a quick speed of service. I've also noticed MUCH BETTER consistency across their menue offerings, particularly with meal quality and food cosmetics. As a manager, Michael works long, hard hours, and leads by example day in and day out. The greatest difference he's made seems to be the overall restaurant atmosphere and restaurant employee attitude. Michael mixes it up with the customers and employees, making the job fun, but still professional.

I recommend this location to anyone traveling through the Lima area, you can't go wrong!

Room Tip: King beds and suites are the best
  • Stayed: September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank vanghelu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wewowyou, Public Relations Manager at Holiday Inn Hotel & Suites Lima East, responded to this reviewResponded October 2, 2011

Thank you,

for staying at our Holiday inn and Suites in Lima Oh ,we feel every guest is special and you have a choice and you stayed with us...Thank you again. All our staff work very hard in all our departments to atain Great Customer service which we are proud in showing.

Please visit us again soon .
Bobby D.

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Reviewed August 17, 2011

I attended class reunion. Banquet room was beautiful. Banquet staff was very
friendly. Food was very good.

  • Stayed: July 2011, traveled with friends
    • Value
    • Sleep Quality
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    • Service
Thank Coleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wewowyou, Public Relations Manager at Holiday Inn Hotel & Suites Lima East, responded to this reviewResponded August 19, 2011

SO delighted that your Class Reunion was a Success,and you enjoyed the Banquet and the Food .Our Staff takes pride in the Service and dedication when it comes to customer Service,
its always nice when you enjoy !! So happy.

Thank you for having the Event at our Beautiful hotel and giving my Staff a STAR, have a wonderful summer and come back to visit us soon at The Holiday Inn inn Lima Oh.

Bobby D.

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Reviewed August 11, 2011

I would highly recommend this Holiday Inn and Suites to ANYONE travelling for business or pleasure. I chose this location for a spontaneous family get-together and I could not have been more delighted with the outcome! We had 6 kids ranging in age from 4 to 17 in addition to 4 adults... the accomodations are comfortable and very attractive; but most importantly the people who staff the hotel are everything you could hope for; helpful, thoughtful, cheerful- we will be back! Thank you!

P.S. Don't forget to visit the onsite restaurant- Kem's... amazing food at great prices!

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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    • Service
Thank CA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wewowyou, Public Relations Manager at Holiday Inn Hotel & Suites Lima East, responded to this reviewResponded August 19, 2011

Thank you,Thank you , Again so glad that you enjoyed your stay at the HOLIDAY INN& SUITES IN LIMA OHIO. Our staff are commited to your satisfaction at all times.

Our hotel has a full service Kems Restaurant and Bar with excelent Food,we want to see you again soon Please . Thank you
BOBBY D .
,

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Reviewed July 18, 2011

Wonderful staff very pleasant and accomodating to our needs. Very clean and loved the breakfast they prepared for out 23 girls with a one day notice. Great place to stay!!

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
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1  Thank LKarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WEWELCOMEU, Guest Relations Manager at Holiday Inn Hotel & Suites Lima East, responded to this reviewResponded July 18, 2011

Thats 'Great ' to here that you enjoyed your stay at our Holiday Inn and Suites in Lima Ohio.
The Restaurant Staff was delighted to serve your large group Dining in our KEMS Restaurante.Please tell your Friends what a wonderful Hotel And Restarant we have in LIma Ohio,thank you again for allowing us to serve your large group !!! while staying with us.Bobby D.

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