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“Beautiful facility, friendly staff!”

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Nationwide Hotel and Conference Center
Ranked #1 of 1 Hotels in Lewis Center
Certificate of Excellence
GreenLeadersSilver level
Indiana, Pennsylvania
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Beautiful facility, friendly staff!”
Reviewed April 13, 2014 via mobile

We stayed at NorthPointe this past weekend and we were very impressed with the facility! Beautifully appointed from lobby to room to stairwells! The staff was very friendly and accommodating. An impressive breakfast was included In The price of our room, which included made-to-order waffles and omelets! We will definitely stay here again!

Stayed April 2014
Helpful?
Thank JennyofPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, April 15, 2014
Thank you for taking the time to tell your "NorthPointe story" via tripadvisor.com. It was a pleasure to have you as our guest and we truly appreciate your business. I am glad that you found our facilities, staff, service, and breakfast extraordinary. We truly have a unique property, complemented with the best hospitality professionals in the area, and are glad that you enjoyed what we have to offer. We look forward to having the opportunity to serve you again. All My Best, Kathyrn Burton, General Manager
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287 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Cleveland, Ohio
1 review
Reviewed March 29, 2014

From the moment Ginger greeted us at check-in to our morning service at breakfast, everyone was quite professional, yet friendly. The breakfast was outstanding all around, as was Kwanzi's assistance. Our thanks to both of you.

Our room (King deluxe) was a little tight for two. This would have been a better fit for business travel for one. Next time we will look into reserving a suite-style room. (Small request to upgrade the in-room coffee service to another brand of coffee and to consider a single-serve brewer.) The plantation shutters on the windows were also a nice touch.

The entire hotel was very clean and a much appreciated break from the chain hotel experience. We look forward to returning the next time we are in the Columbus area.

Room Tip: Request an upper level room.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SterlingDesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, March 31, 2014
Thank you for sharing your comments regarding your recent experience at NorthPointe Hotel and Conference Center. It was a pleasure having you as our guest. Thank you for the suggestion to move to one cup coffee makers in all of our guest rooms. That plan is actually in the works and the new coffee makers should be installed by mid-April. I am glad you found our hotel and service "refreshing". We are truly a unique offering in our market, and appreciate you sharing our distinctions with other potential guests. We hope that you return to NorthPointe in the near future, as we truly appreciate your business. All My Best, Kathyrn Burton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Ohio
1 review
Reviewed March 24, 2014

This is a comfortable and convenient location for a conference. The campus style arrangement is nice, with short walks between hotel and buildings for meetings and eating. The included breakfast stands out compared to most hotels with freshly made omelets to order plus a wide selection of other foods.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gertzse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, March 26, 2014
Dear Gertzse: Thank you for your comments regarding your recent visit to NorthPointe Hotel and Conference Center. I am thrilled that you enjoyed all that our facility has to offer and were pleased with our service and facilities. We hope we have the opportunity to serve you again in the future. Thank you for your business, we truly appreciate your choice of NorthPointe as your home away from home during your conference. All My Best, Kathyrn Burton, General Manager
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Centerville, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2014

I Was in town for medical treatment as I am 4-5 times a year and wanted a nice place to stay as well as friendly people behind the desk . This was not it. Customer service seriously lacking. Must have been a new person in training that handled my check in. I could barely understand her and she was not knowledgeable. She asked what floor I wanted. I said the second floor if the windows are able to be opened. She did not know if they did. She asked the girl next to her and she said "I think they do, but I am not sure". No one offered to actually find out. She put me on the second floor and guess what...the windows do not open. I also found it strange that she went into great detail about the location of the pub, conference center etc. but did not tell me where my room was located until I asked her. The assigned room was in disrepair. The air/heat, safe and toilet all had issues. Also when I checked in I was told I would have to come to the desk the next day for them to activate my keycard for day 2 as it was added on after placing the original reservation. They could not do it then, With all the issues in the room, the maintenance man (who I requested) because of all the room problems and he was there because he was told that the caller(myself) had said they could smell gas, which means he could not understand the front desk attendant either) he suggested moving me to another room. Just what I wanted after a long day. Second room was better and the maintenance man managed to put the next day on the key card which I was previously told could not be done, but I was concerned about the duct tape on the smoke detector, the desk drawer that kept rolling open on it's own and the worn quality of the room in general. This was not the experience I wanted for my money. When I checked out, I was ignored completely. At least 2 people were in the back room with the door ajar. One poked her head out looked right at me and went back to talking to her co-worker. She finally came out stood right in front of me, picked up the phone and started to dial. I put me keycard on the counter and waited to be noticed. Not a word was said by this woman. I just turned around and left. Even if the 2 desk personnel were working on an issue together, would it be too much trouble to say she would be with me in a minute? I have worked in the customer service industry for over 30 years and this stay could be a great example of what not to do. I could except the new person handling my check in (who was also dressed very unprofessionally), but check out was worse. You made a point of stressing the great service and did not deliver..not even close.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, March 22, 2014
Thank you for taking the time to share your thoughts regarding your recent experience at NorthPointe Hotel and Conference Center. At first, when I read the comments and had the opportunity to share them with our team, our first thought was, "Did this guest stay at our NorthPointe?" as your experience is so contrary to what the majority of guests experience at our hotel. Second, as the shock of your review started to wane, all I could do was think about how sorry I was that I did not have the opportunity to speak to you directly and apologize to you personally for all of the inconveniences and disappointments that you experienced during your time with us. We value all of our guests, and take your comments very seriously, and will do our utmost to ensure that no other guest is disappointed in what we pride ourselves most in, which is our service. I am thankful that our Hotel Manager has already reached out to you, and that we will, thankfully, have the opportunity to serve you again in the hopes of proving our commitment to service and accommodations that exceed your expectation. All My Best, Kathyrn Burton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 16, 2014 via mobile

Would give 3.5 stars is able. We stayed two nights as booked on hotwire (4 star Polaris). Hotel was clean, quaint and front desk staff were very pleasant and helpful.

We would recommend requesting room on top floor, otherwise you will hear the folks above you walking around above you.

Beds were soft and spacious, only concern was bathrooms seriously dated (pink toilets, really?).

Breakfast is included in room rate, be sure to check out pub although the night we went it was real busy and couldnt find a seat.

Stayed March 2014, traveled with family
Helpful?
Thank TravelingGuyNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, March 22, 2014
Thank you for taking the time to review your experience at NorthPointe Hotel and Conference Center. We appreciate all of your comments, both positive and constructive, as we use both to enhance our efforts toward continuous improvement. I am glad you enjoyed our staff, pub, and facility cleanliness, as these are some of the key attributes of NorthPointe that we take great pride in. We hope to have the opportunity to serve you again. All My Best, Kathyrn Burton, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salvador, BA
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 7, 2014 via mobile

Very good hotel, the accomodations is very good as so comfortable. There were two couple beds in the room.
The bathroom is so clean and offers all you need to have a very good shower (there is a bathtub).
The breakfast is so good with several kinds of food. I extremely recommend and it is included on diary.
The hostel is very well located in the city.
You don't need to pay for the parking lot, it is free.
The internet is free too.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank MaHelms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, March 10, 2014
Thank you for your kind review of NorthPointe Hotel and Conference Center. We hope to have the pleasure of serving you again upon your next trip to Columbus. All My Best, Kathyrn Burton, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
2 reviews
Reviewed March 3, 2014

We visited for a family wedding--mom, grandma and two adult sons sharing a room. For the first time ever, I think everyone was comfortable and slept well. The couch for sleeping was adequate to the task when the brothers decided not to share a queen sized bed. We had a couple of issues with plumbing and TVs that were quickly and courteously resolved. The wedding reception was wonderful, all the way from the food to the dance floor. The lobby provided a convenient meeting area for many impromptu gatherings throughout the weekend.

I also travel for business and see this room layout would be very hospitable for work--power plugs in the right places, plenty of desk area, etc. The sitting room in our suite would comfortably accommodate a meeting of 3-4 people.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura_B_inCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrn B, General Manager at Nationwide Hotel and Conference Center, responded to this review, March 4, 2014
Thank you for being our guest at NorthPointe Hotel and Conference Center for the wedding this past weekend. We appreciate your business and willingness to share your comments and vote of confidence with others via tripadvisor.com. We hope to have the opportunity to serve you again upon your future trips to Columbus. All My Best, Kathyrn Burton, CHA, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nationwide Hotel and Conference Center

Property: Nationwide Hotel and Conference Center
Address: 100 Green Meadows Dr S, Lewis Center, OH 43035-9457 (Formerly NorthPointe Hotel and Conference Center)
Phone Number:
Location: United States > Ohio > Lewis Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lewis Center
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Nationwide Hotel and Conference Center 3.5*
Number of rooms: 192
Official Description (provided by the hotel):
Nationwide Hotel and Conference Center is an upscale hotel and meeting facility located in the bustling Polaris shopping and entertainment area of Columbus Ohio. Accommodations include 64 parlor suites and 55 lovely standard rooms. The hotel is set nestled on 15 private and beautifully landscaped acres, featuring Georgian Architecture and cobblestone streets. The property features a large sunlit restaurant adjacent to a duck filled pond offering creative, appetizing and health-oriented food offerings focused on the latest food trends. Guests can enjoy cocktails in the warm and cozy atmosphere of the Pub. Watch the game, or shoot a free game of pool - it's all for fun. Take advantage of the complimentary fitness facility with free weights and cardiovascular equipment or enjoy a late night swim in the outdoor pool. Surf the Internet while sipping on a cool beverage poolside - the entire property is offers free wireless access. Most importantly you'll be treated to the top-level friendly service for which this national award winning hotel is renowned. Take a break from the usual... Come to Nationwide and be overwhelmed by the extraordinary. ... more   less 
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Also Known As:
Nationwide Hotel And Conference Center Lewis Center, Ohio

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