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“GROSS! Bed bugs and rude customer service” 1 of 5 stars
Review of Relax Inn

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Relax Inn
Ranked #4 of 5 Hotels in Lancaster
Hilliard, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“GROSS! Bed bugs and rude customer service”
1 of 5 stars Reviewed September 15, 2012

We called for a room close to our campsite we were headed to in the morning! The hotel staff was not that polite and didnt even know the rates when I called in. When I got there the towels were not clean and the fridge and microwave were just in a pile on the floor. The top lock was not even on the door, since they gave themselves permission to come in your room whenever they feel neccesarry. Had to call the squad at 4 am because my girlfriend had bites all over her and was having an allergic reaction! We go back to the room only to find a bed bug in the bathroom sink! We took the bug up to the front desk and even though he was "shocked" (which I don't see how after reading all the reviews about bed bugs now) insisted that we stay until check out. When we declined and demanded our money back, with out proof of the emergency call -.-, he gave us half of the rental back. DO NOTT stay here!

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
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    19
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Rating summary
  • Location
  • Rooms
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
Level Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed September 9, 2012

Bed bugs and roaches. We had change rooms 3 times because of the lack of cleanliness. We have traveled around the world and have NEVER seen a hotel like this. Do NOT stay here!!! We got stuck here due to last minute travel plans.

  • Stayed October 2011, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Jenjer97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lancaster hotels

Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 18, 2012

It's called the "Relapse Inn" by locals for a reason. Not a nice place to stay in at all. It's a place for junkies and hard partiers. Definitely don't being your kids to this place.
If you are in the Lancaster area, stay at Shaw's, a historic bed and breakfast, or in one of the nicer chain hotels near the mall.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank scrufffles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkersburg, West Virginia, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 3, 2012

This hotel is discusting. It reminds me of a murder house. They have bed bugs in MULTIPLE rooms. My family and I wasnt there longer then 5 minutes before 3 women complained and wanted their money back. This place is the worst place. They have been reported for bed bugs and they have been in the paper,but nothing has been done about this place.Its gross and nasty, and I will never bring my family here EVER again.

Room Tip: Never go to this hotel.
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank BreNoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 16, 2012 via mobile

The location is great by mall and restaurants bit rooms are dirty and they have bed bugs

  • Stayed March 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank cunderwood3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upnorth Michigan
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 22, 2012

DO NOT EVEN CONSIDER staying at the Relax Inn located in Lancaster, OH! The location was great, the sign said, "newly renovated", and the price was fantastic. However, after checking in, we got the first look at the rooms. Yikes! We should have never agreed to stay there and got a refund and moved on but it was getting late and we were tired from the drive. The rooms were truly the worst we've ever stayed in. Dirty, old, and smelly. I walked back to office to talk with the manager and he indicated that the rooms on the back side were updated, but it was late and we didn't feel like moving. After a few beverages at a local tavern the rooms seemed to be 'ok.' This was the worst decision we've ever made about where to stay.

Room Tip: If you're in doubt about the quality of a room, ask to see it first.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank nancy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering
Level Contributor
94 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed March 27, 2012

I stayed at this"Relax Inn" last year during a trip to nearby Rushville,Ohio. It looks like it used to be a Knights Inn but now it's more like a "Don't go INN". The rooms were old and outdated, the heat didn't work. It smelled very musty and the linens were at beast "scratchy." There was a bunch of people partying outside their rooms. Just a good place to avoid. The reason I am writing this review is that I just returned from another trip to Lancaster and was reminded of this terrible experience (at the Relax INN) when I drove by on my way to the Baymont Inn. So unless you are bunch of people who are paying to party in a dump. i would avoid this place.

Room Tip: Just don't stay here period.
See more room tips
  • Stayed May 2011, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank foto_johnyoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relax Inn

Property: Relax Inn
Address: 1327 River Valley Blvd, Lancaster, OH 43130-1600 (Formerly Knights Inn)
Location: United States > Ohio > Lancaster
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 5 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Relax Inn 1.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Relax Hotel Lancaster
Relax Inn Lancaster, Ohio

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