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“Terrible Experience”

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Holiday Inn Express Kent State University
Ranked #4 of 8 Hotels in Kent
Certificate of Excellence
Reviewed August 18, 2013

There is nothing good about this hotel. Firstly, the staff are lazy and not helpful. My wife suffers from a spinal curve (Scoliosis), which really gets her severe pain by lifting the minimal weights. While i was outside, she asked the front desk to change our room because its window was blocked from outside view and the internet was not working. They called the room and asked her to move to another room in the next floor. She asked the front desk to help her with carrying our luggage and the response was rude, "go help yourself". Secondly, the internet connection is so slow and gets disconnected all the time. We had to sit at the room door just to catch the signal! How painful!! Lastly, the breakfast was not good, food was not fresh and the lady who works there looks at you as if you are eating her own food!

Room Tip: Never book a room at this hotel. VERY expensive compared to what it offers.
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  • Stayed: August 2013, traveled with family
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Thank saudiKentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded August 27, 2013

Thank you for taking the time to post a review of our property. Please accept our deepest apologies for any inconvenience you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

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107 - 113 of 163 reviews

Reviewed August 8, 2013

We stayed at this hotel for the Bridgestone Invitational. I didn't remember ordering a suite and the price relected the regular room, but we were happy to find a microwave and sink and mini fridge as well as a seating area. Front desk staff appeared to be in-training and did a good job. Room very clean, beds and pillows comfortable. My son and husband went for breakfast around 7:30 and had to wait for a seat; they brought my breakfast back to the room. We'd certainly stay here again.

Room Tip: We were on the third floor by the elevator; we couldn't hear any parking lot or hallway noise.
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  • Stayed: August 2013, traveled with family
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Thank ctonabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded August 27, 2013

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We hope to see you again soon!

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Reviewed July 27, 2013

Went up to Kent to visit a friend and attend a theater show. The staff was friendly and nice. The breakfast the next morning was replenished nicely even though we went down a little later into the service. the room was clean and the beds/pillows were comfortable. Would stay again.

  • Stayed: July 2013, traveled with family
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Thank LindyGirl63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded July 28, 2013

Thank you for your kind review of our hotel on trip advisor. We are pleased to see that you enjoyed your stay with us and received good service from the staff. We hope to see you soon in the future.

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Reviewed July 16, 2013 via mobile

After the poor room service across the street at the Hampton last month, I decided to try this hotel since it is rated #1 in Kent. The beds are very hard. They barely deflect when you sit on them. I tested the beds in rooms; 312, 323, 317, and 211. All were kings except 317 which was full size. I slept ok on the full but the room didn't have a desk as described on their website. After the first night on the full I asked to be moved to a room with a desk and the clerk moved me to room 211 which was a king suite with a jacuzzi tub/shower. Two poor night's sleep in a row is three strikes for this property. I asked to speak with the GM but he wasn't available. Holiday Inn properties have been going downhill for the past few years. I've been priority platinum since the category was created and it doesn't even assure a comfortable bed. I'm moving to the Fairfield Inn South Akron for the rest of the week.

  • Stayed: July 2013
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Thank ivybeanaverywareman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded July 28, 2013

Thank you for your recent stay with us. I am deeply sorry we are not able to meet your expectations. Our hotel is very proud of its level of service. Our Guest Service Agents go above and beyond to try and accommodate the needs of every guest. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts.

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Reviewed July 3, 2013

Our daughter and son-in-law stayed here many times in the process of them relocating to Ohio.
They were treated very well and so we decided to start staying here as well. On moving day this is where we stayed as we helped them get settled in. Our first two nights were very enjoyable. The room was quiet and very comfortable. In fact, on the second night, there was a bad thunderstorm, and we totally slept thru it!
The Breakfast Bar offered some good food, especially the cinnamon rolls! The Breakfast Bar Attendant was very efficient and friendly. A great way to start the day.
So, whenever we come to visit our family, this is where we will be staying.

  • Stayed: June 2013, traveled with family
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1  Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded July 28, 2013

We want to thank you for your review about your experience at the Holiday Inn Express & Suites Kent State University. We are happy to know that we are winning your family over and making them fans of the Holiday Inn Express brand. Each and every time that you stay here we will go out of our way to make your experience the most enjoyable possible. We look forward to your next visit when you come to visit family!

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Reviewed June 25, 2013

Stayed 5 nights and enjoyed each one. Beds were very comfortable. Room was large and had a lot of seating area. Did have to keep Air turned very low in order to stay cool in the room. I think the thermostat was off calibration. Attentive staff, very clean, nice indoor pool area. Would stay here again anytime.

  • Stayed: June 2013, traveled on business
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1  Thank luv2betogether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, General Manager at Holiday Inn Express Kent State University, responded to this reviewResponded July 2, 2013

Thank you for staying at our property and giving your kind review. We here at the Holiday Inn Express take all maintenance issues very seriously. We have a great maintenance staff to address issues such as the one you brought up. If ever a problem arises and is brought to our attention they are here to address it an fix it. Again thank you for your review and we hope to see you again soon.

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Reviewed June 14, 2013

We were stuck in a storm with tornado warnings all around us. We decided to stay in a hotel for safety. We pulled into this hotel and were extemely delighted we did! The night clerk(Dean) was SO helpful. He saw we were nervous about the storm and he went out of his way to tell us where we would go if there should be an emergency and gave us a bottom floor room. Then since we didn't have anything to eat we had to get stuff out of the vending machines and he let us use the microwave int eh kitchen to warm it up. Beds were super comfy and the hotel was super quiet we didn't even hear the storm that did eventually pass over in the night. I DEFINITELY WOULD STAY HERE AGAIN IF I WERE IN THE AREA!

  • Stayed: June 2013, traveled with family
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1  Thank Pat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded July 2, 2013

Thank you for your kind review. We are so glad that Dean was able to aleviate your worries about the passing storm you encountered. If you are ever in the area again please come visit us again.

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Additional Information about Holiday Inn Express Kent State University

Address: 1215 Sanctuary View Dr, Kent, OH 44240-8205
Phone Number:
Location: United States > Ohio > Kent
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Kent
Price Range: $115 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Kent State University 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Kent, Ohio is a 74 room and suites hotel, easily accessible of I-76 at exit 33. We are the smart choice when choosing a hotel in the Kent, Akron, Ravenna and Tallmadge areas.Rapidly rising in popularity of hotels in Northeast Ohio, this hotel is the most convenient location to the Kent State University Campus, Northeast Ohio College of Medicine (NEOUCOM), Summit Racing, Hess Print Solution, Goodyear Tire & Rubber, Bridgestone Invitational, and Lockheed Martin.Business travelers look to our hotel to provide them with more amenities than they could find elsewhere. We Feature an over sized fitness room, state-of-the-art aerobic equipment, with a view into our elongated indoor pool. Complimentary high-speed wireless Internet throughout the hotel meets every guest s need. The Smart Start breakfast is always a hit, but we are told that the sweet tidbits and evening snacks served with a smiling face, take hospitality to an excellent level.Leisure travelers find our hotel convenient to the Kent Folk Festival, Portage County Fairgrounds, Summit County Fairgrounds, Soap Box Derby, Hartville Flee Market, NFL Hall of Fame, Ravenna Balloon-A-Thon, Firestone & other Ohio Golf Courses. Visit nearby Downtown Akron W/First Night, AA Founders Day & Akron U.We are one of the first hotels in Ohio to offer a 100% smoke free environment. ... more   less 
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Also Known As:
Holiday Inn Express Kent State University Hotel Kent
Holiday Inn Kent
Kent Holiday Inn
Holiday Inn Express Kent State University Ohio

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