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“Not working too hard to please the guests”

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Hampton Inn Kent/Akron Area
Ranked #2 of 8 Hotels in Kent
Certificate of Excellence
Reviewed June 4, 2013

I recently arrived at this hotel for a 4 night stay and had booked well in advance. I had requested a top floor room which I received but upon entering it found that the 3 story roof that extends over the front door of the hotel blocked any view. In all second and third floor rooms that are on the front and center of the building the view is of a corrugated steel covering that extends so far up that even craning your neck only affords the sight of a small sliver of sky. To say it is claustrophobic is putting it nicely. My husband returned to the front desk to request another room and was told that there were no other rooms available. Hmmm... there were about 10 cars in the parking lot. The front desk man made no effort to work with us - his attitude seemed to say sorry, can't help you folks. We stayed one night and checked out the next morning. I will not be returning to this hotel. Newly renovated or not, the customer service was poor and the room was unacceptable. Be forewarned that the hotel situation in Kent leaves a lot to be desired - this was our second attempt to find a hotel that we could stay in for several nights and we're not THAT hard to please.

Room Tip: Find somewhere else to stay. This place is sandwiched between a bunch of smaller motels and you mig...
  • Stayed: May 2013, traveled with family
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Thank PrettyParticular56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly W, General Manager at Hampton Inn Kent/Akron Area, responded to this reviewResponded June 7, 2013

Thank you for taking the time to let us know about your recent experience at our hotel. We at take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated.

Again, thank you for taking the time to bring this matter to our attention. We value your business and will continue to work hard to exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (377)
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323 - 329 of 377 reviews

Reviewed May 31, 2013

The hotel was just renovated in April,2013 so everything looked clean and new. The lobby was a nice size and well decorated. The room, bed, and bathroom was clean. The breakfast was good but nothing special. They had a nice fitness center and inside pool area. Overall I would recommend this hotel.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

I highly recommend staying at the Hampton Inn - Kent, Ohio the next time you are in the area. My daugther and I attended a sports clinic at Kent State University and the location of the Hampton Inn to the Kent State University sports complex was ideal and so easy.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2013

We spent the first night of a two night trip sleepless due to a guest in the room above us pounding on the floor until 3:00 am. It sounded like someone was walking rapidly across the room, over and over again, with very heavy steps. It was quite weird and disturbing. Also, there was a hotel staff room next door to us and if the noise was coming from above us it came from next door. The next night was a bit better but not much.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly W, General Manager at Hampton Inn Kent/Akron Area, responded to this reviewResponded May 24, 2013

Thank you so much for your recent review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that there were some issues that inconvenienced you particularly the disruptive noises you coming from above your room and the staff room next to you. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I can assure you that your feedback has been taken into consideration and that we are actively looking at different options to prevent this from happening. Your comfort is very important to us and we will make the necessary changes so that our future guests do not have to deal with this issue.

Again, I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.

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Reviewed May 8, 2013

We travel often throughout the year with our daughter's softball team. We were only at this hotel for a quick overnight but were very pleased and will reserve again for our group when in the area. The staff were friendly, accomodating and the hotel was very clean. The beds and linens were very comfortable and clean.

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with Hampton
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

The Hampton Inn in Kent Ohio has completed it remodel and it is very nice. New carpeting, remodeled breakfast area, new bathrooms in guest rooms. Conveniently located and the best of all is the staff. They couldn't try harder to please their guest.

Room Tip: Only problem was fitness center-they temperature was 79 degrees and staff couldn't lower it
  • Stayed: April 2013, traveled with family
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1  Thank jacfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

I would highly recommend this Hampton Inn. It was very clean and the staff was very friendly and helpful. They have an excellent fitness center. It was clean and their equipment is up to date. It is in a convenient location and has many restaurants nearby.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hampton
Thank Colleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Kent/Akron Area

Address: 4406 State Route 43, Kent, OH 44240-6922
Phone Number:
Location: United States > Ohio > Kent
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Kent
Price Range: $103 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Kent/Akron Area 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Hampton Inn Kent/Akron is conveniently located in Kent, Ohio just minutes from Kent State University. Our hotel has 76 guestrooms, accessible rooms, pool, business center and fitness center to accommodate all of your traveling needs. In addition to the free hot breakfast, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more   less 
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Also Known As:
Hampton Inn Kent/Akron Area Hotel Kent
Kent Hampton Inn
Hampton Inn Kent/Akron Area Ohio

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