I recently arrived at this hotel for a 4 night stay and had booked well in advance. I had requested a top floor room which I received but upon entering it found that the 3 story roof that extends over the front door of the hotel blocked any view. In all second and third floor rooms that are on the front and center of the building the view is of a corrugated steel covering that extends so far up that even craning your neck only affords the sight of a small sliver of sky. To say it is claustrophobic is putting it nicely. My husband returned to the front desk to request another room and was told that there were no other rooms available. Hmmm... there were about 10 cars in the parking lot. The front desk man made no effort to work with us - his attitude seemed to say sorry, can't help you folks. We stayed one night and checked out the next morning. I will not be returning to this hotel. Newly renovated or not, the customer service was poor and the room was unacceptable. Be forewarned that the hotel situation in Kent leaves a lot to be desired - this was our second attempt to find a hotel that we could stay in for several nights and we're not THAT hard to please.
- Official Description (provided by the hotel):
- The Hampton Inn Kent/Akron is conveniently located in Kent, Ohio just minutes from Kent State University. Our hotel has 76 guestrooms, accessible rooms, pool, business center and fitness center to accommodate all of your traveling needs. In addition to the free hot breakfast, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more less
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- Also Known As:
- Hampton Inn Kent/Akron Area Hotel Kent
- Kent Hampton Inn
- Hampton Inn Kent/Akron Area Ohio