We stopped after a long motorcycle trip to stay at this hotel off the highway. The price of $101 (with tax) was quite high but we opted to stay since we were very tired. They would not provide a senior discount because we choose not support the liberal AARP. We were told about the pool and the "hot" breakfast. Power went out at 8:00 p.m. We left for dinner. Came back at 10, still no power. Asked the clerk who told us transformer is blown and she called the police. The police? Well, ok. So we asked her if the bill will be adjusted accordingly as we have no pool now, no tv, no lights, no internet, and no air conditioning. She refused to look me in the eye and said that would be up to the manager who was not working the weekend.
The power came on at 4:00 AM Sunday morning. The "hot" breakfast consisted of gravy. And you could make your own hot waffle. There was a microwave to make things hot, so I guess that counted.
At checkout, I said to the 2nd clerk now on duty that again we had no lights - used our own flashlight to brush our teeth, etc., no air, nothing and I feel the bill should be adjusted. Again, no eye contact, no apology for our inconvenience. She just said it was up to the manager who apparently cannot be contacted on a weekend. I did make her give the manager's name and number to me. Maybe she might show up to work tomorrow.
In the meantime I will contest the bill through Discover. I understand a blown transformer is out of their control; however, since they could not deliver what we agreed to pay for (i.e. a room with lights, tv, air conditoning, and a pool), they should make a courtesy adjustment. Additionally they should be respectful to seniors who don't believe in the AARP politics.
The place was very clean - we could see that while we still had daylight. However, due to the poor customer service, I would not stay here again.
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- Also Known As:
- Jackson Days Inn
- Days Inn Jackson Ohio