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“Gives Comfort Inn's a bad impression” 2 of 5 bubbles
Review of Comfort Inn Independence

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Comfort Inn Independence
Ranked #12 of 14 Hotels in Independence
ontario
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Gives Comfort Inn's a bad impression”
2 of 5 bubbles Reviewed August 19, 2011

We had come to the area to see the Rock n Roll Hall of Fame.We chose the Comfort Inn because we have stayed in them in the past and have not had any trouble.This one was not at all what we expected.Upon arrival at the front desk,we were not welcomed and the woman working the desk continued to chew her dinner while booking our room.We were not offered any information about the hotel and any questions we asked were answered with very blunt tones.Customer Service needs alot of work here.The room was damp to the touch and very musty.I would not of allowed my cat to sit on the couch it was so stained and dirty.The phones and internet were out of service and you were given paper plates for the free breakfast which we did not stay for,we wanted out of there as soon as we could.We are not fussy people and this is the first negative review I have ever written.Oh,we did not sleep on the sheets as they too were stained.There are lots of hotels in the area,choose somewhere els.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank OntarioLeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    37
    56
    34
    18
    11
See reviews for
55
44
10
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Jacksonville, Florida
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed July 27, 2011

We were in Cleveland for a busy weekend--it seems that most rooms were sold out in hotels in our choice area of Independence. We chose this room for pool, refrigerator, microwave, rollaway bed, and included breakfast since we travel with young children. It was stormy so we did not use the small outdoor pool. The room was clean when we arrived, but smelled of smoke and body odor. Someone came to fix the A/C that had leaked all over the floor. He left it propped up with a 2X4 board. The carpet was still soaked on the entire length of the window-side of the bed. The rollaway was free. Breakfast was generic, but our kids liked making their own waffles. Bathroom is good-size, but water pressure is terrible and wallpaper is falling down. Front desk seemed overwhelmed and only said "sorry" when I complained about the smoke smell (which is also in the hallways). We will not stay here again.

Room Tip: Smell for smoke in your room before sleeping in it!
See more room tips
  • Stayed July 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank gators5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 12, 2011

Taking family member to the Cleveland Clinic. Price and/or reviews of the hotels right near the clinic scared us and we were not sure how long we would have to stay there.
This hotel was located about 8 miles away and was a good value with breakfast included.
Hotel was located within walking distance to several restaurants and convience marts.
Front desk clerk was helpful with directions

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HandymanPennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gahanna, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed March 7, 2011

I should have known that when you pay $59.99 for a room you get what you pay for. The first thing I noticed in our room was the hair and other dirt on our bathroom floor. There was hair on the bathroom walls and the tub mat had dirt that had collected around the edges. The deadbolt lock on our door didn't work and the handle did not work properly. When closing the door you had to play with it several times to make sure it locked when it was closed. When returning to the room because the handle didn't work properly you had to work just as hard to get in the room. I ask for fitted sheets to cover the blankets on the beds because they had hair on them from the previous guest. When I went to the desk at 5:45 and ask for housekeeping to clean our bathroom I was told by the gentlemen working the front desk that housekeeping and maintenance had left for the day. He said nothing else and made no apologies. He simply didn't care. There was another woman working with him at the time so one of them could have cleaned the bathroom. I understand it wasn't their job but where is the customer service? There is none at this hotel. Breakfast ended at 10:00 and the dining area was full of families from our team still eating at 10:10. The individual working this area poured milk and juice in the sink even though there were girls that would have used these items. What a waste. She wanted to clean up and get out of there and that is what she did. She could have least ask if anyone needed anything else before she cleaned up. There is absolutely no way we will ever stay at this hotel again or would recommend it to anyone.

  • Stayed March 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, Tennessee
Level Contributor
251 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed September 1, 2010

I decided to stay here based on reviews and th fact that it was close to Cleveland without being in downtown Cleveland. It wasn't one of the worst but it certainly wasn't one of the best. The hotel is located pretty much right off two major highways, on a one way street behind several restuarants and a couple of hotels. But easy to find if you follow the directions. The bad the ice machine was almost none working you had to stand for 20 minutes to get one small buckets of ice, the bathroom wall behind the shower head looking like at some point the pipe had either busted or the shower head had been spraying behind because it was starting to mold and the wallpaper was coming off, the door to the room you had give it a good push or pull depend on rather you were leaving or coming in to get it to shut good behind you. The good was the breakfast, the location, it was quite you couldn't hear other guest or even the noise from outside which was a plus and parking near doors. I didn't attempt the use of the elevotor since we had a room on the first floor but it did seem to be in working order, doors that should have been key card access were only that way after 4pm anytime in the morning they were proped open with a rock which is a no-no in my book simply because you then have no clue who is coming and going. They did let me pay with cash at checkin which was a good thing seeing as how I was their for a concert and needed to know once I paid the hotel how much I had to spend all in all it was a good hotel and I would probably stay again.

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tinkerbsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballwin, Missouri
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 8, 2010

I can not say enough about this place for the price. I was totally surprised. We got it through AAA in advance. It's right next to Don Shula's Steak House which is excellent too. Make sure that you try the Bob Evans Resturaunt which is right close. The entire staff had a great sense of humor. I know because I was cracking jokes with them all the time. You are right off of I-77 and just 15 minutes from beautiful downtown Cleveland. Indenpence is also a lovely community with very classy people.

  • Stayed July 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DaveLandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed July 3, 2010

We were really happy with this hotel. It was clean, modern and our room was very spacious. When we visited they had a special on hot tub rooms and we got a great rate. Our room was very large and had a full-sized couch, a small kitchenette area with fridge and microwave (fridge was dorm-sized) and small coffee machine. Unlike many budget hotels, we appreciated that this one had NICE, comfy linens and blankets on the bed...not the usual scratchy hotel stuff. The hot tub was large and very nice and our room was cleaned very well each day.

There was a huge storm when we were there and the power went out. One of the staff walked us to our room and gave us candles and lent us a flashlight. He was very friendly.

The breakfast was good for "continental". They had orange and apple juices, coffee, tea, apples and bananas, cereals, pastries (muffins and danishes), bread, English muffins, bagels (for toasting) with available butter and cream cheese, jams, margarine, cubed cheese. They also had a waffle machine and guests could make their own waffles. Breakfast was available from 6-10 a.m. each day.

The pool looked really nice, but we didn't have a chance to use it.

All-in-all, we thought this was a great place to stay for the money and will stay again when we visit the area.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sassygirl18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Independence

Property: Comfort Inn Independence
Address: 6191 Quarry Lane, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 14 Hotels in Independence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Independence 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Comfort Inn Cleveland South/Independence Hotel Independence
Independence Comfort Inn
Comfort Inn Independence Ohio

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