We had come to the area to see the Rock n Roll Hall of Fame.We chose the Comfort Inn because we have stayed in them in the past and have not had any trouble.This one was not at all what we expected.Upon arrival at the front desk,we were not welcomed and the woman working the desk continued to chew her dinner while booking our room.We were not offered any information about the hotel and any questions we asked were answered with very blunt tones.Customer Service needs alot of work here.The room was damp to the touch and very musty.I would not of allowed my cat to sit on the couch it was so stained and dirty.The phones and internet were out of service and you were given paper plates for the free breakfast which we did not stay for,we wanted out of there as soon as we could.We are not fussy people and this is the first negative review I have ever written.Oh,we did not sleep on the sheets as they too were stained.There are lots of hotels in the area,choose somewhere els.
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- Also Known As:
- Comfort Inn Cleveland South/Independence Hotel Independence
- Independence Comfort Inn
- Comfort Inn Independence Ohio