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“Customer service”

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Red Roof Inn Cleveland - Independence
Ranked #8 of 14 Hotels in Independence
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer service”
Reviewed February 27, 2012

I stay at this hotel often. The service is always good. A special thanks to Michelle and Cindy. They are really nice.
The new look rooms look nice.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
    152
    80
    61
    15
    24
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Brookville, Pennsylvania
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2012

This was our second stay here and we loved it even more than the first time. They just remodeled the hotel and made it all smoke-free. As non-smokers we really appreciate that. The rooms are modern, neat and clean with hardwood floors and flat panel TV. Our room also had a little refrigerator and a microwave in it. The manager recommended the Winking Lizard for dinner and it was fantastic. You can walk right across the street to eat and drink there. Ask for a super king room. We'll be back again when we come back to Cleveland!

Room Tip: the super king room was very nice for us
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 27, 2012

great for the price I paid around 50 bucks with Tax.Really buisness friendly and superior king rooms are great !this is equivalent to 3 + stars !

only thing was missing was hair dryer which I got upon request and NO Breakfast !

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houstontravelmaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 19, 2012

We were traveling through the Cleveland area and just needed a place to crash for the night. We picked this place because it was a reasonable price and it had decent ratings.

The room we got was the one on the same building as the main office, but complete opposite end. The bed looked new and was comfortable. The room seemed to be recently renovated with wood floors and tha bathroom had a high shower -- perfect for my tall husband. Staff were also very friendly checking in and checking out.

Issues we have were: (1) no wifi from our room (manager advised that they were installing a new one that would extend to this room); and (2) heater took a while to warm up, but still comfortable for the night. Not a problem with the room, but through our booking agent, but when we got in there was a sign stating "Any Room $49 per night". Our online booking agent charged us about $10 more.

Room Tip: If you need WiFi, ask for a room in the center of the building.
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 18, 2011

This Red Roof is right off of the interstate which was nice for a quick overnight stay. The girl at the front desk was very nice and checked me in very quickly.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank veronaroadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, OH
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 14, 2011

I stayed here because there was a conference across the street.

Red Roof had a sparkling clean bathroom, free wifi, and coffee in the lobby. The beds were kind of hard, but the room was quiet and smoke-free. Slept well. (While the people at the conference hotel paid more and were kept up by music from the bar.)

Plenty of places to eat nearby.

All in all, I think I got a good deal.

On their survey, I mentioned one small problem (one clerk with an unfortunate phone manner), and received an apologetic letter and offer of a discount. It really wasn't that bad, and the other clerks were all very helpful and kind, even when I spilled coffee all over the place.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank bonitakale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 23, 2011

I highly recommend this hotel for anyone traveling to the Cleveland area. The hotel is located approximately 10 minutes from downtown. There are many nice places to eat around the hotel and the staff was very friendly. The hotel room was very clean, and the bed was very comfortable.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Debbie8456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Cleveland - Independence

Property: Red Roof Inn Cleveland - Independence
Address: 6020 Quarry Ln, Independence, OH 44131-2202
Location: United States > Ohio > Independence
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Independence
#2 Romantic Hotel in Independence
#2 Business Hotel in Independence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Cleveland - Independence 2*
Number of rooms: 108
Official Description (provided by the hotel):
This property is newly renovated and 100% Smoke-Free! The Superior King room features a King-sized bed, desk with large work area, microwave and mini refrigerator. Our Standard Double features 2 extra long full-sized beds, desk and comfortable seating. All rooms include free wireless internet. This location is within walking distance to great restaurants. 10 minutes to Downtown Cleveland, Horseshoe Casino, Rock and Roll Hall of Fame, and many other attractions. Easy access to interstates I-77, I-480, I-80, I-271, and I-90. ... more   less 
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Also Known As:
Red Roof Inn Independence
Independence Red Roof Inn
Red Roof Inn Cleveland - Independence Ohio

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