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“Poor management of food service”

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Holiday Inn Cleveland Independence
Ranked #11 of 14 Hotels in Independence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor management of food service”
Reviewed September 23, 2012

Visited the restaurant. Food was good...Service very poor. Witnessed 3 managers notify 5 tables that they would have someone take their order... After 40 minutes the bus boy was elected the waiter... This poor guy was doing it all... During his attempt to serve the customers he was notified he had a room service delivery...unbelievable. What a poor display of management/leadership.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ARCasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review, October 14, 2012
Dear ARCasey,

Thank you for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We're sorry you were not satisfied with the service you received from the restaurant staff. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

I want to extend my personal apology, and to thank you for helping us improve our hotel and services. I hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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English first
Pittsburgh, Pennsylvania
Level 5 Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 22, 2012

Sometimes it's difficult to get a good impression of a hotel when the stay is just a night. I was here two nights in connection with an event, and I was really impressed with this hotel. The public spaces are very clean and contemporary.

The room we had was comfortable and a good update. It seemed like there was a platoon of housekeepers, but the one negative was that our room was not made up during our two-night stay: they didn't come until 4pm and we were resting when they got there so opted out.

Room service was responsive and efficient, which is always a plus.

Finally, on Foursquare someone commented that the bar (impulse) is cougar central. This is true, and there is either a sk or live band Tuesday-Saturday, and it's kind of worth getting a drink there to watch the regulars dance. Cheap entertainment.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariaSilvestri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 5 Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 21, 2012

We booked this hotel last minute after attending a Indians game. The hotel is nice and the staff was helpful. The buffet breakfast in the morning is reasonably priced and decent in selection. Overall, not a bad place to stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 20, 2012

Very nice hotel. Front desk staff were very helpful and attentive. Room was clean and spacious. Bathroom was a little cramped and a little older looking but it was clean. While I didn't use the pool, the pool was very large for a hotel!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houghton Lake, Michigan
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

Myself and my husband have been coming here for sometime now.It is the best dance club we've been to. The music is great,especially when Laflavour, Rumplestilskin, is playing. The people are fun.
The front desk people are GREAT, and the rooms are nice and clean,they have all new decor.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pla160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, Ohio
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 18, 2012

I have stayed here before. It is an older hotel, but rooms are nice and clean. The location is great for anything in the Cleveland area as you are probably within minutes of just about anything that you want to do. You can usually get a great price on either hotwire or priceline on this hotel. If you are there on a weekend. you have to check out the lounge. Some of the best people watching ever. There is usually a live band there playing dance music. It is an older crowd of mostly singles, so it is interesting to watch. I would definitely stay here again. Numerous restaurants very close by including Outback, Applebees, Shulas and the Winking Lizard.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bweber8182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level 5 Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 10, 2012

The Holiday Inn is conveniently located in Independence, Ohio. 15 minutes from Cleveland Hopkins airport and 15 minutes from Downtown Cleveland which makes it very convenient.

The bar is a hopping place everynight with live bands. They also offer free hourderves during happy hour which are delicious.

The pool and exercise room are unbelievable!!!!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beckysk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cleveland Independence

Property: Holiday Inn Cleveland Independence
Address: 6001 Rockside Rd, Independence, OH 44131-2209
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 14 Hotels in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
Official Description (provided by the hotel):
The strategic location of this Cleveland area hotel, the Holiday Inn Cleveland South Independence provides easy access to such downtown attractions as the Rock and Roll Hall of Fame, Quicken Loans Arena, Cleveland Browns Stadium, and Playhouse Square.At the crossroads of Cleveland's primary arteries; I-77 and I-480, our hotel is just 12 miles from Cleveland Hopkins International Airport. The hotel offers complimentary airport shuttle service from 6 AM to 11 PM daily.Guests will enjoy our complimentary wireless high-speed Internet access, an indoor pool, sauna, and fitness center. Michael's Grille restaurant serves breakfast, lunch, and dinner. Enjoy dancing the night away in our high energy lounge with live entertainment Tuesday - Saturday in Impulse Lounge. With over 20,000 square feet of meeting space, our Cleveland area hotel is ideal for your next event be it a corporate meeting, convention, wedding, business dinner, or family reunion.For our Priority Club Members, ask about our newly renovated Priority Club Floor with key accessed lounge serving Continental breakfast, snacks and soft drinks. The lounge also offers a computer with Internet access. Whether travelling on business or pleasure, make the Holiday Inn Cleveland South Independence your home away from home!The hotel is currently undergoing renovations of the lobby, guest lobby, and conference rooms! ... more   less 
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Cleveland Independence Ohio

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