Very fast check in and very professional front desk staff.
I booked the room online through HHonors account and had ordered some extra amenities to be delivered to the room along with some roses and chocolate covered strawberries as a surprise for my wife. I listed my arrival time at 4 pm but actually got there at 530ish. Once I got to the room none of the amenities or the roses or strawberries had been delivered as they should have been. I called the front desk about it and they apologized and sent them up later, which at that point the surprise was ruined. Only other complaint was the fridge had a bad seal And would not close correctly.
I would stay here again though. We had a pleasant and comfortable stay.
- Official Description (provided by the hotel):
- Enjoy our famous DoubleTree warm chocolate chip cookie upon entering our hotel. You'll be within reach of downtown Cleveland and Hopkins International Airport making it easy for guests to travel here for your next corporate event or wedding hosted in our flexible event space. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Cleveland South Hotel Independence
- Doubletree Hotel Independence
- Doubletree Independence
- Independence Doubletree
- DoubleTree By Hilton Hotel Cleveland-Independence Ohio