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“Smell and mildew” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel Cleveland-Independence

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DoubleTree by Hilton Hotel Cleveland-Independence
Ranked #4 of 14 Hotels in Independence
Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Smell and mildew”
3 of 5 bubbles Reviewed August 15, 2013

One room I stayed in had a terrible urine and mildew. I had to trade rooms soon upon arrival and this was difficult because the other person was handicapped. In the second room we had to call to get the door lock changed leading to the patio the handle was missing therefore we would not open or close this door. Upon check out my credit card was changed a fee that was not suppose to be charged. I check out and spent an additional hour trying to rectify the problem but left unsatisfied. The 2nd room I booked was great - no problems at all.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review, September 26, 2013
Dear Sir,
Thank you for the comments on your recent stay, it is with the feedback of our guests that we will continue to improve both our property and the services that we provide. While we did not meet your expectations we take all input very seriously, I only wish we had the opportunity to meet while you were here, so that I or one of our staff could have been given the chance to correct any shortcomings of your stay.
We do appreciate your business and hope that you will give us another chance in the future.

Mike Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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791 reviews from our community

Traveler rating
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    238
    149
    89
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Marion, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 14, 2013

A great place to stay if going to a Cleveland game, just 7 miles to the ball park.Shula2 restaurant was the bomb.1st floor pool view has sliding door directly to the pool and courtyard,great for a family.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Ohio
Level Contributor
123 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed August 9, 2013

We were only there overnight but had a pleasant experience. Rooms were spacious and clean and staff attentive. Breakfast at Shulas 2 was above average and the location suited our needs. I would definitely go back.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank savoy555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
1 review
3 of 5 bubbles Reviewed August 7, 2013

Overall typical but lacking in cleanliness (especially bathrooms)and proper maintenance of the fitness center. Great food at the attached restaurant Shula 2 and a nice and courteous staff. I would stay there again because I believe in second chances but if I found it the same way I would be done and moving on.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joseph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2013

Really cannot say anything bad about the stay. Always would rather a free continental breakfast, but we were comped the breakfast buffet, so I cannot even complain about that. The staff was really welcoming at check-in and that puts you in a better mood after a long day in the car. The room was nice and clean and so was the bathroom. Out of five cities in six days, this was far and away the best hotel we stayed in.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kokomo, IN
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

We went over the weekend so that my husband and son could attend the Bridgestone Golf Tournament. It was w/in 30 min. of the course and w/in 10 min to all the other attractions we wanted to visit- Rock N Roll Hall of Fame/ A Christmas Story House, MetroZoo, Science Center. The rooms are nice, newly updated, flat panel Tv's, Plush/comfy bedding, fridge/microwaves, coffee pots, plush towels, etc. Very Clean & the staff were all very helpful and friendly. The resturant on site is much to be desired. The food was just ok, we ate dinner there. The breakfast was a buffet and it was good. However, make sure you ask for a voucher for breakfast at the front desk, then it is free. We didn't know this and had to pay $11 per person. There is business center avail, we didn't use this but it appeared nice. The pool is indoor/outdoor w/ a spa. A fitness center is also avail. The pool area was nice but few chairs avail. for lounging. I would def. recommend this hotel if in the area.

Room Tip: FYI- I usually like to book direct w/ any hotel ( I rarely find discounts at 3rd party sites) espec...
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank msditty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 4, 2013 via mobile

This is not a bad hotel. It's very comfortable and the service is typical. Just a couple things stood out for me. One was the lack of outlets in the room. At this point every mid to high end hotel should have power at each night stand. I was able to find three outlets in the room, no where near the bed. Also the hvac system was pretty loud and the remote thermostat on the wall did not function properly.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Cleveland-Independence

Property: DoubleTree by Hilton Hotel Cleveland-Independence
Address: 6200 Quarry Lane, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Independence
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Cleveland-Independence 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Enjoy our famous DoubleTree warm chocolate chip cookie upon entering our hotel. You'll be within reach of downtown Cleveland and Hopkins International Airport making it easy for guests to travel here for your next corporate event or wedding hosted in our flexible event space. ... more   less 
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Also Known As:
Doubletree Cleveland South Hotel Independence
Doubletree Hotel Independence
Doubletree Independence
Independence Doubletree
DoubleTree By Hilton Hotel Cleveland-Independence Ohio

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