Since our first visit in 2004, this was our 5th stay at Embassy Suites - Rockside. I'll just give the cons and pros of our recent 2 night stay.
Cons: Breakfast was marginal in quality with the artificial butter flavored enhanced cooking oils used in the imitation liquid eggs at the omelet station. Also, the "yucky" frozen pancakes and fake maple/corn syrup needs to be banned from the planet. More cons were the rowdy youth groups that can make any hotel stay an absolute challenge. In addition, the incidental charges mandated by the hotel management for pre-paid reservations does not make any sense. However, if you challenge the front desk personnel, you can "opt out" of the needless charges for pay-per-view movies and hotel room telephone usage. Maybe not so important but the hotel room television offers limited channel options.
PROS: The hotel signs were very visible from Rockside Road for easy navigation. Check-in process was quick and easy. The rooms were very clean and comfortable. The business center was neat and somewhat reasonable in cost. Free parking is always a definite plus. Fresh fruit was available at the breakfast bar. The front desk staff was professional, knowledgeable and friendly. The lobby was organized and clean.
All in all, this property has aged well and has tremendously benefited from its online presence. Hopefully, on our next visit, we can avoid the "wild" youth groups!
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- Also Known As:
- Embassy Suites Cleveland Rockside
- Embassy Suites Independence
- Independence Embassy Suites
- Embassy Suites By Hilton Cleveland Rockside Independence, Ohio