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“Good, but breakfast could be better”

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Embassy Suites by Hilton Cleveland Rockside
Ranked #5 of 14 Hotels in Independence
Reviewed July 9, 2014

need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Allen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 21, 2014

Thank you for taking time to give us some feedback. The complimentary full breakfast isn't to be compared to a brunch style breakfast. Yes we do make fresh cook to order omelets which is out of the norm for any complimentary breakfast but we do that to exceed our guests expectations. Prime Rib and Ham could be found at a Sunday Brunch. I am glad you did enjoy your stay.

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729 - 735 of 1,141 reviews

Reviewed July 9, 2014

We were in town for a funeral and the kindness of the staff including the omelet chef could not have been better. Can't wait to go back on a more joyous occasion. We have stayed at many different hotels in our 55 years and it is hard to beat the value of Embassy Suites. Thanks for training your staff to be so kind and helpful.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 21, 2014

Thank you for the nice comment and we are sorry for your loss. When you come to town and have to stay for an occasion like this the last thing you want is a bad stay so I am happy we were able to exceed your expectations. We too look forward to you returning for a more joyous occasion.

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Reviewed July 7, 2014

If you are sensitive to smoke, don't book this place. No matter that they say the smoking floor is Floor 8, all of the Embassy Suites hotels are like flying in an airplane. Would you say all is A-OK because the smokers were in the back of the plane and you were in the front? The fact is, all of the smokers are here with you at the Embassy, wherever your room is. We booked for 2 days and after pacing the place outside at 2 in the morning for some fresh air, we left and booked the DoubleTree by Hilton Cleveland East Beachwood. They gave us our room at 8:15 a.m. and the first thing we did was throw open our windows for fresh air. Ahh. Plus, they upgraded us for our HHonors Diamond level, which Embassy did nothing for except announce that their executive floor was called "premium" and you paid for it, HHonors status rendered meaningless. Hey, at least breakfast was good... on our way out and quickly at that.

  • Stayed: July 2014, traveled as a couple
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Thank MMPJMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 16, 2014

Sorry to hear you had a bad stay. Our Premium floor is an additional room type that Embassy added since they don't have many variations except for corners and then King/ Doubles. This floor isn't to be confused with a Hilton Honors floor. I am sorry that your stay was ruined becasue another guest wasn't following the normal smoking policy. We charge guest when they smoke in non smoking rooms for this very reason since we will most likely not be able to rent the room right away and it effects the rooms around it. I know if you brought this to our attention on the way out the door they would have made the adjustment to ensure you didn't have to pay for the upgrade since the vending machine wasn't working that day.

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Reviewed July 7, 2014

This hotel is a great place to stay. Breakfast was awesome, they cooked omelets right in front of your face. The cooks racked up tips left and right. The suite room was even better. A small sitting room with a fantastic bed, refrigerator and microwave. Overall, the stay was great. the price was great also. I would stay again.

  • Stayed: June 2014, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Kinyatta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 21, 2014

Thank you for taking the time to give us some feedback regarding your stay. My staff here at the Embassy Suites Cleveland Rockside will be very pleased that you enjoyed your stay with us . We look forward to servicing you again soon.

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Reviewed July 6, 2014

NO FREE INTERNET !!!! $13 dollar per night to use the internet. Ghetto Food. It was horrible. The business center was filthy. hey need to clean the keyboard and mouse. Other than 1 working computer. It really was a business center. I had to go to starbucks to get my work done. I was extremely disappointed.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 16, 2014

Sorry to hear about your disappointing experience. I don't believe I have ever gotten a complaint on our free business center. I will look into the cleanliness since this area is on our weekly walk thrus that I perform with the management staff. I know if it is dirty it will be a quick fix.

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Reviewed July 5, 2014

My room smelled as if it were a smoking room. The temperature never cooled down and the pillows were way too soft. The furniture in my suite was worn and damaged. Overall this hotel fell short of my expectations for an Embassy Suites.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 16, 2014

I am sorry to hear about your experience. We are up for a renovation and we look forward to see what our new rooms are going to look like. The main thing is old is old but clean is clean and that is what we truly focus on here. We ensure that all of the rooms are clean and the employees are friendly. We hope you give us another chance. We hate to have your overall impression ruined becasue of another guest smoking in a nonsmoking room.

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Reviewed July 3, 2014

Beautiful hotel, but bath for handicap using wheelchair not accessible in true sense. Shower flooded entire bath, shower not wide enough to stand, one foot slips off due to slope, not wide enough shower area. Complimentary breakfast is superior.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded July 16, 2014

We get inspected twice a year for our ADA compliance and we pass every time. I am sorry you felt that our accessible rooms are inadequate for you. We do have mats for the floor if you feel that you need additional support.

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Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Independence
Price Range: $106 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Official Description (provided by the hotel):
Located at the intersection of I-480 and I-77, with easy access to Cleveland area attractions. Our all-suite hotel is ideal for any kind of traveler. ... more   less 
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio

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