We came to Independence to visit my stepsons who live nearby. Upon check-in at approximately 4:45 p.m. we found out they didn't have a king size room available for us which we have reserved and paid for prior to our check in. We asked how it could be 4:45 p.m. and there wasn't a room ready for us. He stated that the 6th floor is being renovated and many of the rooms were not available. After checking the system for a bit, the individual found a handicap room available with a king sized bed and a shower that was available. Being exhausted from traveling all day, we took it. We asked the guy checking us in if the hotel was full. He indicated that they were near full capacity due to a large hockey tournament in town. Lucky us!
Our room was #737 located on the 7th floor. Upon walking into our room we were pleased at the size. It was very spacious. A bit dated. It had a separate bedroom I will say that the bed was very comfortable. When we pulled out the sofa bed, we immediately noticed that the mattress had a huge tear on the side and the fitted sheet also had a hole. Kind of surprised at this. We walked around to get acquinted with where everything was. The hotel hosts a happy hour daily. We attended Thursday evening and was pleased. They had vegetable crudite and tortilla chips with salsa among beverages which you can get. We went by the pool and there was no way we were going to go. Overcrowded with a bunch of screaming, obnoxious kids!
At 11:30 p.m. we had to call the front desk to get security up on our floor due to kids running and screaming on our floor. It was unfortunate they didn't have security working that evening keeping order. Many parents just let their kids loose without any supervision or any concern for hotel guests.
The next morning took a shower. Since we were in a handicap room, the shower was a bit different. There was a slight incline. when I was done taking my shower I noticed that the bathroom as partially flooded from where the water ran down the incline all over the floor instead of in the drain. Had to use our towels to soak up all the water that was on the floor. Poor drainage.
Went down for breakfast. We were very pleasantly surprised. The breakfast was very good for the most part. Made to order omelettes, bacon, sausage, potatoes, variety of breads and pastries, bagels, various cereals, juices, coffee and oatmeal. Great selection. The breakfast was probably the highlight of our stay here.
After we were out all day, we came back to the hotel just in time for happy hour. The line was very long and the snacks were completely gone. They only had one bartender working. This was at 6:15 when happy hour is supposed to go till 7:30. Hotel planned poorly. After waiting in a long for our beverages, we went to our room to find that housekeeping came by and made our beds. The thing we did notice is that they did not empty our overfull trash can nor vacuum. We called the front desk and made a complaint and they sent someone up to empty the trash cans. Shortly after this our toilet clogged up. Had to make another call to front desk to get someone up to fix this.
Saturday evening same long line for the happy hour but this time they learned and had two working the line. Snacks were a very salty pub mix. When we went out to dinner and left the hotel, we noticed that a police car arrived. Came back from dinner and there were multiple police cars. Not sure what this was all about!
All in all the staff was friendly. We really liked the guy who cooked omelettes on the weekends. Very nice guy!
If we ever come back and stay at this hotel, I will make sure there is not a large group like this one staying again. it's very unfortunate that parents let their kids run wild without any regards for other hotel guests and it's unfortunate that I had to make a call to the front desk at 11:30 p.m. to complain about this.
- Official Description (provided by the hotel):
- Located at the intersection of I-480 and I-77, with easy access to Cleveland area attractions. Our all-suite hotel is ideal for any kind of traveler. ... more less
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- Also Known As:
- Embassy Suites Cleveland Rockside
- Embassy Suites Independence
- Independence Embassy Suites
- Embassy Suites By Hilton Cleveland Rockside Independence, Ohio