We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“If you ever want your kids to experience jail... Stay here.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Cleveland Rockside
Ranked #5 of 14 Hotels in Independence
Reviewed October 23, 2012

Stayed here for a hockey tournament. They had at least five hockey teams, two weddings and a barmitzpa all on the weekend. Arrived there Saturday night after a game where we walked in through the entrance to see two police officers. They began by telling us that they are always on duty at this and several other hotels in the area. At 10pm, the boys went to the pool when they were kicked out before 11 even though it was open til midnight. The officer on duty explained that the hotel is allowed to tell you when community areas are closed. He then proceeded to tell me that the boys needed to stay in a room. They institute a curfew inside the hotel and have in the past sent the GUESTS of the hotel to PRISON for not obeying this rule.

We had a community room on the main level, however, only the parents were able to stay there. I then had fifteen teenagers in my room bored watching a ridiculously priced movie. Thank the lord that i left my young girls home with grandma or i would have been imprisoned with the boys. Once in the room, we noticed the police doing a walk through on each floor with the k9 unit. Yes, a k9 unit walking around the hotel. The boys felt like they were prisoners and it definitely was not the trip that they were looking forward to. The problem was the drunks from the wedding throwing up in the elevators not the teenagers who just wanted to be there with their team.

In the morning, we noticed a man sweeping glass, looks like somebodies car got broken into.

The only advice I can give you is DO NOT STAY HERE.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank WeLuv2Travel98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded December 5, 2012

Sorry that you felt like you where in Jail. We do hire off duty police officer's to help keep the kids in order since in most cases they are unsupervised and end up effecting other guests that aren't with the tournament. We do have quiet hours in the hotel and in order to enforce them we asked for the kids to be in there rooms at a certain time. Hotel rules are given to the coaches at the time of booking. The situation with dog wasn't related to the hotel. The individual or individuals that were walking around with the dogs were staying in the hotel. They weren't not related to the security that was hired for the weekend.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,177)
Traveler rating
Traveler type
Time of year
Language

1,017 - 1,023 of 1,177 reviews

Reviewed October 15, 2012

we went to Cleveland for a Football game, stayed here as they had enought rooms for our group. got a great price online. Breakfast was good, evening reception was very nice as the whole group could hang out and have coctails in the atrium. Hotel was full and even had some functions going on, but did not have any issues at all. Everyone said beds were very comfy. I would stay here again if we go back to Cleveland.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HappyTravler_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded December 5, 2012

Thank you so much for taking the time to share your experience with us. My staff take pride in trying to ensure all guest have a positive experience at the hotel. I will be sure to share your comments with my staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

My partner brought me along on a business trip this week. He and I are so impressed with the service and location that we are staying longer to have some fun! Superb customer service, clean, great breakfast and close to everything.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ahanbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded December 5, 2012

It was so great to hear about your most recent stay with us. My staff will be very pleased to hear of the great impact they had on your stay to the Cleveland- Rockside area. I look forward to your next stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed here after visiting downtown Cleveland. It is a short, easy drive from downtown. The hotel is also a short drive from Cuyahoga National Park. There are also several restaurants nearby (we ate at Melt, which is just down the street). The check-in staff was very friendly and recognized us each time we would come and go. The room was spacious and comfortable. The free breakfast was okay, but not my favorite. I'm not a huge eggs fan, so I had the pancakes which were nothing special. The only things I didn't like (which are really minor complaints) were that there was no room service menu in the room, and the in-room movie feature on the TV had a few movies listed that were not really available. So that killed our plan of ordering dessert and watching a movie one night. But overall this was a nice place to stay, and the price was hard to beat.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LHWIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded December 6, 2012

Thank you for taking the time to share your experience at our hotel. My staff will be pleased to know that their efforts to make your stay special was successful. I have also shared your comments with my chef to see if there is anything we could to fix the pancake situation. I do not know why your room didn't have a room service menu. We have recently gone through a menu change at the hotel. I think you will enjoy some of our new items.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

My husband and I chose this hotel due to proximity to Cuyahoga National Park/ Bike trail. Pretty typical Embassy suites except for some reason this location gives out "Drink tickets" for the managers reception. Max 2 per person per day. The pool area wasn't given much attention. There was a wet tissue on the floor for 2 days and the second day I had to pick up sopping wet towels and clean up a used bandaid and tissue just to get in the hot tub. There was rust on bottom frames of door frames and it was hit or miss with available clean dry towels. A nice feature was the shuttle to area restaurants and to the Rockside station which would be great especially if you planned on going to the wine tasting train excursion. We ended up with a room facing the expressway after asking for one away from traffic but we didn't notice any traffic noise. Would probably stay here again but hopefully the pool area could get some renovation and consistent cleaning.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank keoweegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded December 6, 2012

Thank you for taking the time to give us some feedback on your most recent stay. The Cuyahoga Bike trial as well as the close proximity to downtown is one of the many reason guest tend to stay with us. I have met with my Housekeeping Manager and have addressed the pool area. We have added another body for busy weekends and busy weekdays so this sort of thing doesn't reoccur. I look forward to your return trip to our hotel. I know you will notice the difference.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

Located just off the highway but set back from the main road this hotel is convenient yet quiet and comfortable. The staff is very friendly. The complimentary breakfast was good but not outstanding. The suite was comfortable, spacious and quiet.
Several restaurants are in easy driving distance - see my review of Bonefish
The airport is 20 min drive away. I'll stay here next time I am in this area on business.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cbed90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded September 17, 2012

Thank you so much for taking the time to tell us about your stay. I will be sure to pass on your positive comments to my team. I will also look into the breakfast since that seem to be the only area we feel short in. Look forward to servicing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

Stayed at this location for the first time for a one day seminar. Room was nice (which is normal for this chain). The only minus was house keeping didn't leave any wash rags from the previous cleaning! Breakfast was good, but not as good at other locations I've stayed in!!! Beautiful hotel lobby and atrium area.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JamieWurtland_KY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this reviewResponded September 11, 2012

Thank you informing us or your experience at our hotel. I have spoken with my housekeeping team to address the one issue you had. I know this will be resolved in time for your next visit with us. See you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Independence hotels
0.3 mi away
Hyatt Place Cleveland/Independence
0.3 mi away
Hampton Inn and Suites Cleveland Independence
0.7 mi away
DoubleTree by Hilton Hotel Cleveland-Independence
Show Prices
Show Prices
Show Prices
0.3 mi away
Springhill Suites by Marriott Cleveland Independence
0.6 mi away
Home2 Suites by Hilton Cleveland Independence
0.3 mi away
Courtyard Cleveland Independence
Courtyard Cleveland Independence
#8 of 14 in Independence
96 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Cleveland Rockside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Independence
Price Range: $82 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Official Description (provided by the hotel):
Located at the intersection of I-480 and I-77, with easy access to Cleveland area attractions. Our all-suite hotel is ideal for any kind of traveler. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Hotels.com, Expedia, Travelocity, Hotwire, Orbitz, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton Cleveland Rockside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing