When my son and I checked in, I immediately looked over the room for bedbugs. A recent article in a local newspaper listed Cleveland as a hotspot for them. The bedding was completely clean, and there were no issues at all. Everything related to the bedding was very clean.
The desk/television stand had huge scratches all over it--as though someone gouged it with a screwdriver. I notified the front desk, so I would not be blamed.
My issue was with the bathtub; there were small flies of some sort around the drain. I notified the front desk of this issue, and I was told it would be taken care of ASAP. I was out of the room all day and returned around 6:00 p.m. to see that nothing had been done. I complained to the front desk, and the managers (housekeeping and front desk) showed up at my room. They were very considerate and apologetic, and I appreciated that.
I was disappointed that after a maintenance person sprayed some sort of bug spray in the tub, the same critters were back the next day. To me, this is inexcusable.
Would I stay here again? Yes, the pool was great for the kids, and the breakfast was also terrific.
One would think cleanliness would be a top priority, but I'm not sure this is the case here.
- Official Description (provided by the hotel):
- *Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more less
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- Also Known As:
- Crowne Plaza Hotel Cleveland South - Independence Ohio