I'm a new patient at the Cleveland Clinic. I didn't want to stay in busy downtown Cleveland so at the advice of someone at the Clinic, I booked our stay here for the 4 days. I was traveling with my mom and my two year old daughter. This hotel is ranked a 3 1/2 star so i expected it to at least be comparable to a Best Western Plus. Boy was I wrong! If this is a 3 1/2 the Best Western is a 5.
Tired from 6 hours of driving, we arrived in the late evening. The two at the front desk were in deep conversation that i had seemed to interrupt. They rushed through the check in, in order to get back to their conversation. I had expressed that i needed to be close to parking because im unable to walk very far. The young lady just brushed me off in a hurry to get me out of their face. The lobby is okay and was decorated very nice and that's where the niceness begins and ends.
The walk to the room was quite far and included steps down into what looked like a dark vestibule. Once we opened the door to the hallway the hallway was dark and dingy looking. Lighting was poor and carpeting was clearly old and dirty. When we entered the room things did not get any better. There was a very musty smell in the room, cobwebs hanging from the ceiling and dust everywhere. The bathroom was borderline what i consider clean. There was what looked like brown makeup on the bathroom door that rubbed onto my hand when i opened the door. The bathroom was also so small that the door clearance was only about 6 inches from the toilet. There was no microwave or fridge which is something that is a must for my drinks and medications. These were items that i was told were available in the rooms at least. Realizing that this was clearly no going to work, i went back to the front desk and asked for a room change. I was given a king disability room because a roomy bathroom was a must. Still no fridge or microwave. The room was not in any better shape. There were dust webs in the corners, mismatched wall paper. The bathroom was less that clean and rather decrepit. The dresser looked like something that was picked up in a thrift store with many scratches and mismatched knobs. At this point i was drained to the point of no return from the drive and my daughter was tired as well. But I still had to go out at an additional expense in order to purchase a cooler from Walmart to store my medications in.
The plumbing in the bathroom was horrible! We had to close the lid whenever we flushed the toilet or risk being sprayed with toilet water. Because I am at a high risk of infection, I travel with industrial strength disinfectant, so my mom spent 15 minutes cleaning the bathroom that was poorly cleaned.
After VERY long days at Cleveland clinic, it was very hard for me to even keep my eyes open at night. One evening we thought we would give the pool at try. Wrong! The pool was freezing cold. The spa was nice and hot but there was something like gravel or rocks at the bottom that i cut my foot on. The kindest person of out entire stay was the pool guy!!! He was kind and very friendly and even took the time the manually check the temperature of the pool with a thermometer for me.
On the last morning our our stay needless to say that i was HORRIFIED when i woke up on the morning and pulled back the sheets all the way looking for my toddlers sock to find dried BLOOD stains in the middle of the bed. Because i had been so tired previously i hadnt noticed it which means that i had been sleeping on dirty sheets for 3 NIGHTS!!! My daughters face had been on those sheets for 3 NIGHTS as well. And it also meant the the sheets were not changed our entire stay. I felt sick to my stomach. I called to the front desk. He sent someone up from housekeeping who when she saw the stains said " so she didn't change the sheets again, please get your baby off of those dirty sheets" She said that she was leaving to inform the housekeeping manager, but no one returned. On check out, the stain issue wasn't even mentioned. I asked to speak to the hotel manager and her response was very nonchalant. "Im so sorry, did you call the from desk?" as if she had no knowledge of the situation. I let her know what happened. She was in such a hurry to get me out of her face that she was not understanding the fact that I SLEPT ON SOMEONE ELSE'S BLOODY SHEETS for 3 nights!!! That my baby slept on the sheets as well. She said that she would refund one night as if that was a consolation for exposing us to someone else's bodily fluids for three nights.
I left feeling overall disgusted, very disappointed and borderline angry! I left a phone call for the concierge services at Cleveland Clinic so I can talk to who ever makes the decisions on the hotels that they recommend because this hotel is clearly a health hazard especially for patients who may already health compromised.
And to make matters worse, imagine my surprise when i got home only to find out that I was never credited for the room as promised.
This hotel was one mistake that I will NEVER make again and I am going do my best to inform the necessary parties so that this doesn't happen to someone else!
- Official Description (provided by the hotel):
- *Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more less
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- Also Known As:
- Crowne Plaza Hotel Cleveland South - Independence Ohio