We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just average stay!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Hotel Cleveland South - Independence
Ranked #13 of 14 Hotels in Independence
GreenLeadersSilver level
Reviewed December 1, 2013

Well...we booked our stay at this hotel because they said they had a jacuzzi. Well, let's just say, they had one but it wasn't great. First, it wasn't hot enough and the jets were not powerful at all. I was, to say the least, disappointing. The pool was extremely cold too. The room seemed clean but the softness of each bed (we had 2 double beds) and one was soft and one was rock hard. The bathroom door didn't open enough for you to sit on the toilet without having to sit sideways (yes, I don't close the door when I pee but I had to here). The front desk staff was very pleasant. We had a small problem and had to speak with the female manager and she was rude and hung up on us. She told us she couldn't resolve our problem for a week when the front desk associate said it would be handled in the next day or two given the holiday. I'm not sure I'd recommend this place if you're looking for a nice relaxing stay. How can you have a jacuzzi that you can't adjust the heat and jets? It was just like sitting in a bathtub only I can get my bath water hotter at home.

Room Tip: Get a room close to the pool!
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jodie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded December 2, 2013

Jodie,
Thank you for taking the time to share your experience. Your feedback is an invaluable tool for us to continue improving. Please accept my apologies that your stay did not reflect the high standards that we have for ourselves. We will check on the temperatures of the pool and hot tub manually as we do keep them at a set limit automatically to ensure safety and comfort. We have taken note of your comments about the guest room and will take opportunities to make changes during future refreshes. I would appreciate some additional information about the encounter you had with our reception team so we can use it as a training opportunity. Please contact me directly so I have a chance to follow up with your concerns. I look forward to an opportunity to welcome you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Crowne Plaza Cleveland South
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (391)
Traveler rating
Traveler type
Time of year
Language

201 - 207 of 391 reviews

Reviewed November 21, 2013

Had to travel to Cleveland for three days.
Scored this hotel on a third party site and wish that I had went directly through my rewards program for another brand hotel.
Crowne Plaza's are extremely hit or miss (some are glorious, some are dives) and this was a very bad miss.

Checked in to a guy who seemed like he was playing a game of how fast he could get me out of his face, no welcome, no small talk, no hints or tips about the property. I was checked in in probably 45 seconds and he was back to his conversation with the other desk person.
Whatever.

Get to the elevators and notice the room number signs- this was clearly a Sheraton in its former life.

Get inside the room, nothing special. Looked closer- the coffee pot is broken so no complimentary coffee in the morning. The two trash cans are positively FILTHY. Bathroom counter, filthy. Shower - streaky and with hair in it. The four glasses in the room, filthy. [---]!
The only thing that was a positive was the bed was reasonably comfortable.

During the day the maids are loud screaming up and down the hall, listening to ghetto music.
The food and cocktails from room service, positively terrible.

The people who are rating this hotel highly have obviously never been anywhere in their lives.
This hotel is quite frankly dated and disgusting. IHG needs to clean house and renovate this hotel or they need to turn it over to Ramada or whatever budget brand wants to deal with it.
I would NEVER stay here again (especially considering the other nice and reasonably priced options) I would NEVER use a third party bidding site in this area again for fear of landing here and I would NEVER recommend this hotel to anyone.

If you're traveling for business or passing through and just need a place to sleep, fine. But if you are traveling for leisure and expect some niceties for $100+ a night pass on this one.

Room Tip: I don't think there are any good rooms in this hotel.
See more room tips
  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AnonysaurusRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded December 2, 2013

Anonysaurus Rex,
Thank you for taking the time to share your feedback. Please accept my sincere apologies that our hotel did not meet your expectations, your experience does not reflect the typical experience. Please know that we will be using your comments as an opportunity to improve the quality and service that we provide. I regret that your experience was not to the high standards that we expect and I certainly hope that you consider joining us again. Please reach out to me directly so I may follow up with your concerns.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Crowne Plaza Cleveland South
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

L had business nearby very early on a Monday, so we went in Sunday evening. Went to the Great Lakes science center (see review) drove around and then checked into the hotel around 3. warmly greeted and impressed with the overall look of the place. needed a razor to shave, no problem they have complimentary ones.

we will stay there agin if back in the area.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NLtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded December 2, 2013

NLTravels,
Thank you for taking the time to share your feedback regarding your most recent stay. As you know from leaving many reviews, your feedback is very helpful to your fellow travelers. I am pleased that you were able to enjoy the Great Lakes Science Center. Thank you for your kind words about our staff and hotel. We hope to have a chance to welcome you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Crowne Plaza Cleveland South

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

My family and I enjoyed our stay while we visited family and friends. Being located right off the freeway was plus. The property was wonderful as well as the staff! We will stay again this year! Thank you!!

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Bex1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded October 31, 2013

Bex,
Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

I was in town for business and the Independence/Rockside area is fairly convenient to the University Circle area.

The Crowne Plaza had wonderfully friendly helpful staff in the Club Level lounge during evening happy hour and in the bar. The bartender had an excellent knowledge of scotch!

My room was comfortable and clean. Check-in and check-out were easy and fast. I would gladly stay at this hotel in the future when in the Cleveland area.

Room Tip: The club level perks are well worth it!
See more room tips
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vacationfun13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded October 14, 2013

Vacation Fun,
Thank you very much for sharing your wonderful experience at our hotel with us. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. Thank you for taking the time to share your positive experience with us and Trip Advisor! We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

My family was traveling through Cleveland while all hotels near downtown were expensive. Then I found this one, which offered spacious room, comfortable bed with affordable rate. The only pity was no complimentary breakfast was provided :(

Stayed: July 2013, traveled with family
Thank Nan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded October 14, 2013

Omittee,
Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. I am pleased that the price and location of the hotel was perfect for you and that you found the rooms to be comfortable and spacious. Please know that our team in Aura strives to provide the highest quality and service for breakfast; the cost allows us to source the freshest products available. When you join us again please know that there are rates inclusive of breakfast. I certainly hope that you have a chance to stay with us again and we look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

Stayed twice in a short period visiting a patient at the Cleveland Clinic main campus. It was less than a 20 minute drive and puts you in a much better location for meals, etc. I got a great rate through the CC web site, much less than the hotels on location. (there is a CC branch just across the street as well.)

The king-bed room was very large and comfortable. The second visit got me upgraded to the concierge level, however since it was on a weekend, there were no extra services or access to the lounge.

Breakfast on the first morning in the restaurant was dismal. Much better to either go out (plenty to choose from nearby) or pick up something the night before to enjoy with coffee in the room.

Room Tip: Under no circumstances accept a room on the first floor. I parked near the back entrance as advised...
See more room tips
  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MargueriteandJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this reviewResponded October 8, 2013

Marguerite and Jim,
Thank you for choosing us as your hotel during your last visit. Your willingness to share your thoughts with us is genuinely appreciated. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We will use your comments as a training opportunity for our culinary team to ensure that breakfast is to the standard that we expect. I hope that you will choose to stay with us should you visit the area again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Independence hotels
0.5 mi away
Hyatt Place Cleveland/Independence
0.3 mi away
DoubleTree by Hilton Hotel Cleveland-Independence
0.6 mi away
Embassy Suites by Hilton Cleveland Rockside
Show Prices
Show Prices
Show Prices
0.5 mi away
Hampton Inn and Suites Cleveland Independence
0.3 mi away
Springhill Suites by Marriott Cleveland Independence
0.6 mi away
Courtyard Cleveland Independence
Courtyard Cleveland Independence
#9 of 14 in Independence
98 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Cleveland South - Independence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Rd, Independence, OH 44131-2118
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Independence
Price Range: $87 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
Official Description (provided by the hotel):
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Crowne Plaza Hotel Cleveland South - Independence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing