Very rude staff. I requested one room type and was offered another upon my arrival, despite confirming it over the phone the day prior. Victor at the front desk was being very rude and unhelpful. I asked for the general manager. His name is Joe and turned out to be even more rude. He also told me he had never had a complaint about Victor in the past, I find that hard to believe, and that he basically didn't believe me. I have never dealt with such rude hotel staff before so I decided to leave and Joe basically showed me where the door was. He didn't care because my reservation was pre-paid. I asked for a refund which was denied so I had to contact my bank and dispute the charge. I left and will never go back there. Stay away from this hotel. Also, I didn't actually get to see the rooms, but the lobby area looked very dull and not the cleanest, and it is my understanding this hotel is only a few years old so quite shocking.
- Official Description (provided by the hotel):
- *Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more less
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- Also Known As:
- Crowne Plaza Hotel Cleveland South - Independence Ohio