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“Long time customer...never again.”

Shula's 2 Steak & Sports
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Ranked #18 of 46 Restaurants in Independence
Price range: $5 - $40
Cuisines: American, Seafood, Steakhouse, Bar
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Restaurant details
Dining options: Breakfast, Dinner, Late Night, Reservations
Dining style: Casual Elegant
Cross street: Quarry Lane / Rockside Road
Description: Located conveniently off of the I-77 Rockside Road exit in Independence Ohio, only 15 minutes from downtown Cleveland, Shula's 2 is the premier restaurant for all types of dining in Northeast Ohio. Shula's 2 is a transition from a sports bar to casual dining with a more upscale menu.
Reviewed November 12, 2013

After dining at Shula's 2 many, many times in the last 3-4 years, they have officially lost our business after our experience there for my husband's birthday this past Sunday evening.

I booked a table for 7 on a Sunday evening at 5:30pm through an online reservation service. My parents were planning to head over there - later in the evening - but decided to join us when we settled on Shula's for my husband's birthday dinner. When we arrived, the table was already set up, and the high chair we requested was in place at the table. However, given the fact that only one other table was seated in the entire restaurant when we arrived, there was really no excuse for NOT having it set up. In any event, aside from having the table ready at our arrival, and the fact that the food was good (as it usually is), my kind words about this Shula's experience end there.

Where to begin? First, the temperature. It was a chilly fall evening and we were seated in front of the fireplace, which was not on. I went to the hostess station and asked about turning it on, and was told that it was currently out of order. (I read a comment on another review site that it was out of order on both the restaurant and lobby sides due to renovations - fine. But understand, it is COLD in your restaurant and you need to turn up the heat a little bit then!) I then asked if the heat could be turned up because we were very cold - even my husband, who is always hot and wears shorts 12 months out of the year, said his feet and hands were freezing. The hostess said she would adjust the thermostat and walked over to a box on the wall. I'm sure she did something with the temperature, however, I think she put the a/c on, because in the next 10 minutes, it actually got COLDER. It was very uncomfortable, to say the least.

Next - service. The woman who waited on our table was less than attentive. Even though we had 3 children in our party, we had to ask for bread after it didn't come out after we had placed our orders and been sitting for 20 minutes. When bread did come out, she brought one small loaf that was pre cut into 6 slices - for our table of 7. So not everyone could get a piece of bread. She also brought NO bread plates, so those of us who actually got to eat a piece of bread had to scarf it down immediately, because there was no place to set it. During the entire time we were there (90 minutes), only one other table was seated after us in the entire place (right next to us), and they had a different server. They got bread right away and their server was more attentive, but I guess that was because they ordered alcohol. Anyhow.

Food finally came out and it was good, although the kids' plates came out after all of the adults were served. If you have ever eaten with hungry children you know - kids should be served first, but, whatever.

The big problem came, however, when the time came to pay. BEFORE we ordered, we let our "server" know that we had a birthday coupon and also another coupon, and asked if we would be able to use both or if we needed to split checks, etc. She indicated that it wouldn't be a problem...until the time came to pay. Then it was suddenly a problem. At that point, she told us that her manager would not let us use both coupons, even if we split the checks, because we were at the same table. First - we have done this many, many times. My parents are members of the Shula club and get birthday coupons, and we also get coupons through a local entertainment book. We frequently piggy back a birthday coupon with an entertainment type coupon by splitting the checks. We have never been told no before - or been asked to sit at different tables. My father called the manager over and explained that if we had been told that it was not possible to split our checks and use two coupons at the same table WHEN WE TOLD HER WE HAD BOTH BEFORE WE ORDERED, that half of our party would have moved to another table and done it that way. (Never mind that this meal was to celebrate my husband's birthday and at this point, I was so angry that I literally took my one year old and walked out into the lobby to avoid making a scene. The cold, the bad service and the problem with the check basically ruined his birthday dinner.) In any event, the manager finally agreed to "make a one time exception" and split the checks to let us use both coupons, but seriously? ONE other table of 3 in the place at 7pm on a weekend...you can't really afford to be losing business over a $15 coupon - and we still spent close to $100, even WITH coupons!!! This place was VACANT. I have never seen it this empty before in the many times we have visited. The manager must have seen that the scene had pretty much ruined my husband's dinner, because he offered him a free birthday dessert. I would have passed on it, but my husband took him up on it and split it with our kids. At this point, it was really "too little, too late."

Given the fact that we are long time, repeat customers, I am REALLY disappointed about our last experience there. The quality of the food remains as good as it ever was, but I am not going to pay those prices and get poor service, period. Even with a coupon, we still end up spending close to $50 each time my family of 5 dines there! I realize this is nothing to some people, but a $50 meal is a big deal in my house. If we are going to pay that, I expect the room to be comfortable and the staff to be friendly and attentive.

Too bad, but after these many visits, we won't be back, and I am already in the process of letting anyone who will listen know that they should avoid Shula's 2, even with a coupon. I expect this place will be closed shortly. I don't know how they can afford to stay open.

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3  Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shula's C, Director of Sales at Shula's 2 Steak & Sports, responded to this reviewResponded November 22, 2013

Thank you for taking the time to speak with me via email. As we discussed, the management team is addressing the issues that have not already been solved and will not let any similar occurrences happen again. I hope one day you can put this experience behind you and we can see you back in Shula's 2.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 - 120 of 172 reviews

Reviewed September 25, 2013

The food was amazing! The service was awesome! We had the breakfast buffet with made to order omelets along with other goodies and then chicken wings and nachos delivered to our room which was also good. We invited our family over to Shula's and we had steak dinners which were cooked perfectly.

Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shula's C, Director of Sales at Shula's 2 Steak & Sports, responded to this reviewResponded October 2, 2013

Thank you for taking the time to write a review on our TripAdvisor! I'm happy to hear you enjoyed both The DoubleTree by Hilton Breakfast Buffet and dinner in Shula's 2! I came in extra early today to bribe the chef on our made-to-order omelet station to make me one!

I love the Double Decker Nachos, one of the best appetizers we have in my opinion, and great value for the size and toppings =) We're glad you enjoyed the SHULA CUT Steaks as well, it is what makes us famous after all!

We hope to have you back at The DoubleTree by Hilton next time you're in town. Shula's 2 will still be here!!!

-- Mark W. Harwood
Business Development Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

We stayed in Beachwood but drove the 10 minutes to Shula's2 for lunch and well worth the drive! This restaurant was located in the Doubletree Independence and our first time in one of these but we will go back! We had an appetizer which was roasted ravioli and the presentation and taste were fantastic. My wife and I had salads, I wanted the Asian Chicken Salad but without chicken and they accommodated without hesitation. My wife had a caprese chop salad and we both loved the options and the freshness. The service put it over the top Crystal was a true professional and the hostess and support staff all friendly and welcoming. Great place, Great staff, Great place to put on our list to visit again on our next trip. This staff is in the hospitality business, and the food fresh which makes the menu prices a great value.

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Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shula's C, Director of Sales at Shula's 2 Steak & Sports, responded to this reviewResponded October 2, 2013

Thank you for the review! I will make sure Crystal receives some special treatment for her mention on TripAdvisor =) It's always good to see specific staff names in reviews so we can tell who is making the biggest difference! Thanks for battling the I-480 traffic to come out for lunch. We actually get a lot of people who ask if the "Asian Chicken Salad" has chicken, can you believe that?

We really appreciate the review and the trip you took to visit. Next time, if you're looking for something different than our fresh salads, try out the French Onion Burger. Pure bliss in your mouth when all the different flavors combine. We hope to see you in again soon!

--Mark W. Harwood
Business Development Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

My husband and I bought a groupon gift certificate for $25.00, good for $50.00 at Shulas 2. We made reservations and they inquired if we had dined with them in the past and if we were celebrating any special occasion. Upon arrival the host was very pleasant and addressed us by name, welcomed both of us and told us a bit about the restaurant as we walked to our table. The restaurant is sports themed, but because it was just the two of us they put us in a more romantic area next to the fireplace, and away from the bar and televisions. Our waiter was great, I wish I could remember his name so I could give him kudos, he asked if we had any coupons or gift certificates and when we handed our certificate to him he was very welcoming to us and explained this is how Shulas ends up with repeat customers. He put us at ease, went over the menu and specials also made suggestions on wine to pair with my entree. Now to the best part, the steaks. OMG, amazing, tender, flavorful, juicy and perfect medium rare. Cuts like butter, perfect.
They have a birthday club or fan club, not sure what they call it but anyway you fill out a postcard or can go online to register and you will receive a free meal during your birthday month.

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Thank Charee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shula's C, Director of Sales at Shula's 2 Steak & Sports, responded to this reviewResponded October 2, 2013

Thank you for the kind words! We are very happy to hear of your overall approval of our restaurant. It is always nice to hear that the hostess' and service staff are making our customers feel comfortable and welcome. Please come back in and see us again =)

-- Mark W. Harwood
Business Development Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2013

Way over priced, but food was great. We had shrimp for appetizer it was frozen and thawed out, was not worth the price they charged.. We had house salad it was good but wouldn't order again it doesn't come with meal. We had filet it was cooked as we ordered and very good. veg and potato comes with it, but no bread which we thought strange. over all we wouldn't put it on our go back to list.

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    • Food
Thank Pansey43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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