Having had a great experience two weeks earlier at the La Quinta Panama City Beach Pier Park my mom, friend and I decided to stay at the La Quinta Inn in Independence OH. We were traveling with two dogs so the pet policy at La Quinta (no deposit or nightly tarrif) was appealing as was the nightly rate for three people. We chose this location as it was close to our ultimate destination and was in a less urban area than the other La Quintas in and around Cleveland. We arrived around 3:30 AM Friday morning and were met by an indifferent desk manager who quickly disappeared into the back office. The lobby is tidy but a bit dated. The exterior is pleasantly appointed and landscaped and the hotel is one of several sharing a main drive along with a steak house, Winking Lizard (casual sports bar fare), Bob Evans and Denny's. This area on the outskirts of Cleveland downtown is more suburban and quite pleasant. We stayed in a King suite on the second floor - Room 218. There was a king size bed and a sofa bed that really was a love-seat size, mini fridge, microwave and work area. The sink and vanity are in the main room outside the bathroom. The windows actually opened which was nice. The room was average, had paper thin walls and some major damage to the floor and ceiling. It looked and felt like there was a large area of thick plywood under the carpet near the entry and a large area of the ceiling had been patched. The first night we were there I had to physically bend the metal safety latch back into place to lock the door. The door didn't seal well and being directly across from a very slow elevator, we heard every word every guest or staff member said while waiting for the lift to come to the floor. We were also near a stair well that had a heavy metal door people kept slamming and vending and ice machines. Guests tended to fill coolers and ice buckets in the wee hours of the morning. The day before we checked out we returned to the room to find neither of our swipe cards would open the door and were told the housekeeping staff probably deactivated the door lock accidentally. The television was very difficult to operate as there was a long delay before channel signal was available. I didn't use the internet so am unsure of speed or whether there was a charge. Having two dogs in tow, we put the Do Not Disturb card in the door each day while we were away from the room, however on one occasion, the housekeeping staff entered the room anyway. Though the housekeeper had been exceptionally helpful and was very polite, it was a bit of a surprise the do not disturb sign was ignored. The room rate included a continental breakfast consisting of bagles, toast, coffee, and fruit. The bathroom floor needed to be cleaned, the issues with the floor, door and ceiling needed to be properly repaired and the entire hotel needs to be updated. The location is convenient and the price is reasonable, but during our stay we only encountered one courteous person at reception who greeted us warmly when we came into the lobby from an evening out. Our housekeeper, Kathy, was great - personable and helpful, she brought us extra linens, helped us open the window and turn on the heat, checked on us in general to make sure we had everything we needed, etc. It seemed she and the one desk clerk were the only civil staff at the hotel. We have not had good experiences with hotels in Cleveland to date so we might end up here again if the dogs are traveling with us but it probably wouldn't be my first choice. I'd recommend this location for other budget minded travelers with pets who want a safe and convenient location near downtown Cleveland.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, LaQuinta, Hotwire, Priceline, Cancelon, getaroom.com and HotelsClick so you can book your La Quinta Inn Cleveland Independence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Inn Cleveland-Independence Hotel Independence
- La Quinta Independence
- Independence La Quinta
- La Quinta Inn Cleveland Independence Ohio