Our reservation was for two Non-Smoking rooms. We got two extremely dirty ( not even vacuumed ) Smoking rooms , one of it with will broken toilet. When I've went down to check that obvious mistake with the receptionist Lori she told me that there is no one to fix the toilet at that time of the evening ( it was close to 9 pm ) also she said that since our reservation was through Hot wire we should have call the hotel in advance to confirm our two Non Smoking rooms. My argument that we have a small kid and it is unacceptable to refuse to move us to a Non smoking room went to a deaf ears. The moment I left the desk and I overheard the same receptionist Lori offering to the woman next in line a two beds Non- Smoking room. This hotel chain won't be our choice anymore. I do not recommend it even if they offer it for free.
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- Also Known As:
- La Quinta Inn Cleveland-Independence Hotel Independence
- La Quinta Independence
- Independence La Quinta
- La Quinta Inn Cleveland Independence Ohio