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“Wonderful and definitely would stay again.”

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Hampton Inn and Suites Cleveland Independence
Ranked #2 of 14 Hotels in Independence
Certificate of Excellence
Salem, Ohio
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wonderful and definitely would stay again.”
Reviewed August 10, 2011

My husband and I stayed here after an Indians' game. It was a very short drive from downtown. The hotel was very quiet and very clean. We had a king suite, and it was wonderful! Complete kitchen and living room with a television. Double doors closed off the king size bedroom so it was extremely quiet. The bed was very comfortable. The people at the front desk were very pleasant and helpful. We will definitely stay again!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
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    154
    86
    36
    13
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
cincinnati
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 3, 2011

Front desk ladies were rude and overwhelmed. Checked in at 3:50 pm . No rooms were available for our group. Check in time is 4pm.
Forced to wait in lobby.
After getting our rooms that we requested be not be near an elevator, we got a room that was right next to the elevator. Went back to the desk and asked to be moved and were told that they could not and would not move us since the rooms were pre assigned.
Manager was able to move us after he spoke to the front desk ladies.
Went to our new rooms and the key cards had to be programmed 5 times before they worked in the room door locks.
Our group had a meeting in the lobby area at night. The front desk lady told us not to use the garbage cans in the lobby since they were full, instead of emptying them. Then she proceeded to hand us a garbage bag and said we could change/empty them.
Rooms were fine but the staff was horrible EXCEPT for a clerk by the name of Sean.
Our group had more than 15 rooms and never once did anyone say to us "sorry for your inconvienence. Needless to say we will never book here again!

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank bidps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oneida, New York
Level 4 Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 30, 2011

We couldn't get a room in downtown Cleveland and discovered this area with hotels. This hotel wacperfect for our family. Super friendly staff and a nice outdoor pool. Typical breakfast in tbd morning. Comfy beds and very clean room. Definitely will stay here again as we usually travel through here once a year.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apr68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 30, 2011

We arrived late after a Tribe game to find the lobby bustling with activity. The staff were super helpful in finding us a room away from the noisy lobby so my two children could sleep. The room left a lot to be desired especially for a Hampton. Peeling wallpaper, no bathroom fan and worn furnishings really show this property's age. It worked for the one night we were there but I would seek a more updated property next time.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DTdiesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2011

The staff could not be better. Helpful, sweet, and full of information. However, this hotel is in dire need of renovation. Feels Circa 1980. I wouldn't recommend it till its renovated.

Room Tip: bring your own pillows...their is no substance to the pillows.
See more room tips
  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank bikrchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level 4 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 29, 2011

My wife and I were welcomed warmly at reception, told about the free wine and cheese reception in the afternoon, then told again by phone after we got settled. Our room was comfortable and clean, Internet access was speedy, and we had a good breakfast the next morning. Never again, though, will we take a room next to the exercise room, from which the sounds of a treadmill and other machines, as well as a wall-mounted television, penetrated the common wall. This location was duly pointed out to us by desk staff, with the option of taking a different room, but we had a lot of luggage and decided to be on the ground floor, supposing that no one would be working out at 10:00 at night or 5:30 in the morning. Our mistake! We blocked the connecting air vent and slept well enough. Our only other problem was that the only luggage trolley in sight was coming apart, and although we were able to use it checking in, it was out of service when we went to check out. Still, we would stay at this hotel again. We had previously stayed at the Courtyard across the street, but this Hampton Inn is better value.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank calcifer02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontheroadagain614
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 13, 2011

I stayed only for 1 night for business. It was exactly 1.7 miles from my work destination. The front desk staff was very helpful, althought they only had 1 computer for 2 associates when I checked in. The room was quiet - I got a great night's sleep. That was helpful becuase my meeting started at 7:30 a.m. There are dozens of restuarants near by. I went to the Bonefish Grill and had a wonderful meal. I would definitely stay there again.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ontheroadagain614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Cleveland Independence

Property: Hampton Inn and Suites Cleveland Independence
Address: 6020 Jefferson Drive, Independence, OH 44131-2189
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn and Suites Cleveland Independence 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Hampton Inn & Suites Cleveland-Independence is conveniently located just 8 miles from downtown Cleveland in the suburb of Independence. Our hotel has 103 guestrooms and suites, accessible rooms and pool to accommodate all of your traveling needs. ... more   less 
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Also Known As:
Hampton Inn And Suites Cleveland Independence Hotel Independence
Hampton Inn Independence
Independence Hampton Inn
Hampton Inn And Suites Cleveland Independence Ohio

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