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“Will never go back”

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Sawmill Creek Resort
Ranked #6 of 7 Hotels in Huron
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Will never go back”
Reviewed April 14, 2014

Recently stayed here for a convention. The first thing I have to say is this place is extremely outdated. Second is that it is located in a pretty convenient area, about 10min away from Kalahari and Sandusky.

Because I was there for a convention I got the "convention rate" which was $110.00 a night including tax. the regular rate for this place (double bed room) is about 110.00 before tax...not too much of a difference there. Too expensive for what you get.

Checking into the room was easy but we were highly disappointed when we actually got to our room. The TVs are very old zeniths-from the 80s. Beds are very small, uneven and not extremely comfortable. Our air conditioner did not work and when we went to open the window there was no screen to keep the bugs out. Water for shower sporadically turns from cold to unbearably hot. The hotel offers food service but its extremely expensive so don't even bother. there are plenty of places to eat in the area for much cheaper.
One if the worst things was how little the staff seemed to care about the condition of the hotel or even how your stay was. On Sunday morning at 6:30 am, my whole wing of the hotel woke up to a horrible, extremely loud shrieking noise that went on for 10 minutes. Called the front desk and they said they had no idea what it was, didn't tell us to evacuate or anything.

It stopped and we went back to sleep, went to check out and asked what happened the response was "uhh, we don't know.."

Seriously just do not stay here. There are so many hotels in the area this would be my absolute last choice, and even then I think I would rather sleep in my car.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hotelmasta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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407 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Cleveland, Ohio
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 7, 2014

We stayed here overnight in a suite. The room was clean, comfortable and smelled nice. The pillows were so comfortable. Loved the fireplace. The indoor pool was big and was the perfect temperature. Our 2 year old had a blast! We loved it so much that we will definitely be returning for a family getaway.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank JC0701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2014

Let me just say this...awesome! We are staying here now and staff wonderful. Chris and Tera at front desk very nice. Restaurant very good. Found it nice that GreGreg walks around greeting you. Good drinks. Nice location and makes nice getaway!

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Helpful?
1 Thank lisa v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordyn B, Guest Services Coordinator at Sawmill Creek Resort, responded to this review, March 31, 2014
Lisa,

Thank you so much for choosing Sawmill Creek Resort. We are beyond happy that you enjoyed your stay. We hope you'll come back to visit us in the summer months, when our resort activities are in full swing!
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Albany, New York
1 review
Reviewed February 28, 2014

Just spent a week at the Sawmill Creek Resort while attending a conference in Sandusky, and had an incredible time! The entire staff was friendly and hospitable, and the owner even brought out homemade treats for all the guests. Chef G curated an amazing New Orleans themed tapas dinner, and the resort was lively even in the dead of winter. I will definitely be back the next time I'm in the area. It's the biggest small business you'll ever see!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordyn B, Guest Services Coordinator at Sawmill Creek Resort, responded to this review, March 31, 2014
James,

We are so glad that you enjoyed your experience here at Sawmill Creek. The Tapas Series is something new we are trying this year, and we greatly appreciate your feed back! We can't wait to see you again on your next visit to the Huron area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, wv
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 12, 2014

We stayed here for a conference and had a great experience. Rooms were clean, comfortable. Restaurant was very good, service was fair but it was packed due to the conference attendees. The bar had a live band on Saturday night that was really good! Conference rooms were fine and not too cold for a change! Sitting areas were very pretty with fireplaces. Great gift shop! Had great winter sale while we were there. The only gripe is the lay out of the facility. It's quite a long way from the furthest rooms to the conference center. But the place is nice, clean, friendly and attentive staff. I'd like to visit when it's a sunny, warm day to really experience the lake and trails. We didn't get a chance to use the pool but no hot tub. There's an area separate from the pool but it is not hot water, just same as pool water. But looks very nice.

Room Tip: Try to get a room close to the conference facilities if there for meetings.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank vidulichm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordyn B, Guest Services Coordinator at Sawmill Creek Resort, responded to this review, March 31, 2014
You're abolsutely right! If you think we are fun in the winter, you really should come visit us in the summer. We offer anything from golf and nature walks to jet ski and kayak rentals! We are so happy to hear that you enjoyed your stay with us. We do understand that the rooms in the Shawnee Wing are quite a walk, but on your next stay request a room up in the Huron or Chippewa Wings, and we will be more than happy to get you as close to the lobby as possible.
We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadsworth, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 3, 2014

We booked a "suite" to allow for more space. The room was very clean, smelled nice and overall very well maintained. I do not think this room should be listed as a suite based on how small it was. Also when we booked we asked to be close to the convention center but it wasn't until after we arrived that we were told that due to our room selection we were in the furthest corridor. Not a huge issue but with small kids and cold hallways it was unpleasant returning from the pool and trying to get in lunch with a short break between dance classes. The hot tub was not warm-kids didn't mind but the adults were unhappy. The largest problem that could have been easily avoided was dinner. Between 6 of us we easily spent over $100.00 dollars and while the food was exceptional and our server was trying her best, the restaurant was horribly understaffed. We waited a long time for refills, were not given extra bread to hold the kids over until the food arrived and then we waited 40 minutes after we had finished eating for our checks. It ruined the experience for all of us. We wanted to eat, pay and rest after 8 hours of dance class. I would stay at the resort again, in a standard room, and eat outside of the resort.

  • Stayed February 2014, traveled on business
    • Value
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Helpful?
1 Thank flowerandkevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordyn B, Guest Services Coordinator at Sawmill Creek Resort, responded to this review, March 31, 2014
Thank you so much for your review. I do apologize for the disappointing experiences, and without your feedback we would not be able to grow, and better our services. We aboslutely take into account all of our guests comments, concerns, and suggestions. I hope that you will give us another chance to exceed your expectations, and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 1, 2014

We stayed here as part of a convention . Rooms were good. Not 5 star, but good for us. Staff very friendly and helpful. My only downfalls are the fitness room is out dated and the hot tub is warm at best. I think those leaving poor reviews have outrageous standards.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simplykims1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordyn B, Guest Services Coordinator at Sawmill Creek Resort, responded to this review, March 31, 2014
Thank you so much for your review. I understand that the whirlpool is deceiving, but unfortunately is not a hot tub. Our staff will do better at relaying that to our guests. Also, we will be looking into updating our fitness room. We appreciate your feedback, and hope you will come visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sawmill Creek Resort

Property: Sawmill Creek Resort
Address: 400 Sawmill Creek Dr W, Huron, OH 44839-2261
Location: United States > Ohio > Huron
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Huron
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sawmill Creek Resort 3*
Number of rooms: 240
Official Description (provided by the hotel):
This lodge is set on 235 acres along the shores of Lake Erie, between the towns of Huron and Sandusky. Guestrooms offer TVs, phones with voice mail, wireless internet, coffeemakers, hair dryers, and irons with boards. Among the hotel's facilities are an 18-hole golf course, two swimming pools, a private beach, 4 restaurants, and convention meeting space. ... more   less 
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Also Known As:
Sawmill Creek Hotel Huron
Huron Sawmill Resort
Sawmill Creek Resort Huron, Ohio

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