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“Great hotel, except for one thing.....”

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Baymont Inn & Suites Boston Heights/Hudson
Ranked #2 of 5 Hotels in Hudson
Reviewed April 17, 2013

We enjoyed our stay at the Baymont. Staff rep at the front desk was nice enough to put us in a room away from the commotion of the women's softball team staying there. Room very clean, bathroom spotless, pillows comfy. The one glaring negative was the outside doors to the hotel were not locked! You could get into it with or without a room key card. That always makes me nervous! When I was coming in from the parking lot the night we stayed, a young man standing outside (presumably staff) informed me that I didn't need to bother to swipe my card to enter. Please fix this so I can give you a superb review next time!

  • Stayed: April 2013, traveled with family
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Thank Semi-Traveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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467 - 473 of 629 reviews

Reviewed April 16, 2013

We chose this hotel because we needed a clean, quiet, reasonably priced room for our four days at the recent Cleveland International Film Festival. On those and related measures, we were far from disappointed. The room was spacious and tasteful; the king bed was comfortable; the room-darkening drapes kept the light out; and the location was very quiet. We further appreciated that the facility was designated "100% Nonsmoking" -- something that, in itself, might bring us back to an otherwise-average place. And we made good use of the indoor pool and fitness room -- amenities that are still not universally available.

The complimentary breakfast was okay (making your own waffles is still kind of fun!). But eating the same thing every morning gets old; and a little more variety would be a good idea. (How about hot scrambled eggs instead of cold, hard-boiled ones?)

Service was variable, ranging from genuinely friendly to indifferent depending upon the personnel du jour. Management seems way more concerned with the property and furnishings than with the well-being of their guests -- an obsession driven home by in-room signs and notices threatening to assess extra charges for tracking construction dirt into the room (!) or stealing accessories such as hair dryers and blankets. We get their point; however, they rather drove it into the ground. A little more tact and a lot more graciousness are in order.

Finally, the hotel's "Business Center" leaves something to be desired. Having left our laptop at home, we were forced to use the computer provided there: an aged PC that was incredibly slow and crashed unpredictably. Not fun. If, as stated, the hotel serves many corporate types, one would expect something newer and faster for their purposes.

Bottom line: we may well return in the future because of the plusses noted above. In the meantime, this inn should focus more on good customer relations. It would cost them nothing to do so; and their guests would be a lot happier!

Room Tip: Ask for a room near the back end of the building (away from the front lobby and heavy hallway traffi...
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  • Stayed: April 2013, traveled as a couple
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Thank cadenzas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013

  • Stayed: April 2013, traveled with friends
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Review collected in partnership with Super 8
Thank Neva S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 7, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Lindsay T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 6, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Deborah B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 2, 2013

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Vernell M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 17, 2013

VEry friendly and clean. Great access from Cuyahogah National Park and Peninsula. Very friendly staff. Good complementary breakfast.
Comfortable bed. Quiet. Good deal for the money.
Can be noisy on the main floor. No elevator , keep in mind if you have there is no elevator.

Room Tip: Get a room on the second floor, although there is no elevator.
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  • Stayed: March 2013, traveled with friends
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Thank ChloeMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Boston Heights/Hudson

Address: 6731 Industrial Pkwy, Rte 8 at Hines Hill Rd, Hudson, OH 44236
Phone Number:
Location: United States > Ohio > Hudson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Hudson
Price Range: $65 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Boston Heights/Hudson 2*
Number of rooms: 58
Official Description (provided by the hotel):
The Baymont Inn & Suites is located 20 miles from Cleveland and 15 miles from Akron. Our hotel is located near popular attractions such as Cuyahoga Valley National Park, Blossom Music Center, Wildwater Kingdom and the Boston Mills and Brandywine Ski Areas. We offer work desks, coffee makers, hairdryers, irons with full size ironing boards, cable television with more than 60 channels including HBO. We also offer suites and rooms with hot tubs. Whether traveling for business or pleasure, the Baymont Inn & Suites is sure to meet your travel needs when visiting the Boston Heights area. ... more   less 
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Also Known As:
Baymont Inn And Suites Hudson/Boston Heights
Baymont Inn & Suites Hudson/Boston Heights Hotel Hudson
Comfort Inn Hudson
Hudson Comfort Inn
Baymont Inn & Suites Boston Heights/Hudson Ohio

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