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“Not happy hotel guest”

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Hampton Inn Suites Columbus Hilliard
Ranked #3 of 5 Hotels in Hilliard
Medina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not happy hotel guest”
Reviewed May 7, 2014

Crummy accommodations. Breakfast bar food was sparse and counters were sloppy with food spilled and no one cleaned up. Coffee bar was sloppy. Room had filthy carpet with huge spills all over. Wallpaper falling off the corner wall. Expensive for quality!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Esta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, General Manager at Hampton Inn Suites Columbus Hilliard, responded to this review, May 9, 2014
Thank you for providing your feedback on your breakfast experience at our hotel. I am so sorry that our provided items were not the quality expected and we are taking your recommendation into consideration. We look for reviews to provide insight, so I really appreciate your feedback. Our housekeeping staff has been notified of the cleanliness issues you've mentioned and will be taking steps to improve. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

Traveler rating
    125
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    28
    17
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Lakeview, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 6, 2014

Room was not clean, cobwebs on the ceiling, ants and the couch was dirty and torn. I have stayed at several Hampton Inns and have never seen these conditions before. I would not stay at this hotel again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Bob_h2o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, General Manager at Hampton Inn Suites Columbus Hilliard, responded to this review, May 9, 2014
Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake, United States
1 review
Reviewed April 30, 2014

Overall the stay was fine. A little pricey. Bed was comfortable. Room was clean with the exception of the sock someone left behind under the footstool - obviously the furniture is not moved when vacuuming. Could step up the breakfast quality.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Lonnie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centerville, United States
1 review
Reviewed April 29, 2014

The Hampton Inn Hilliard has a very welcoming staff. It has been recently remodeled. It is very clean and comfortable. It is easily accessible off the interstate and there are several restaurants nearby. Breakfast was very good, a lot of different offerings. Hot beverages available all day and fresh cookies in the afternoon!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Abby A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, United States
1 review
Reviewed April 15, 2014

Due to the way the hotel is constructed you will hear every footstep from other rooms. Sound insulation is so poor you might as well be in the shower with the person above, below or to the side of you. Could not sleep and I am a season traveler.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Tony V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, General Manager at Hampton Inn Suites Columbus Hilliard, responded to this review, April 18, 2014
Thank you for sharing your feedback of your recent stay with us. We understand how important a good night's rest is while traveling and regret we were unable to provide you with that. In the future, please feel free to reach out to the front desk in order to get earplugs if you the noise of other guests is disturbing. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilliard, Ohio
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 2, 2014

I live in Hilliard, and refer and meet with many of my business partners at the hotel. The General Manager, Amanda, turned this property around several years ago, and it is full almost every night because they offer THE BEST in all areas. The people, including Emily and Kevey,at the front desk, are positive, helpful, and go the extra steps to make sure you feel at home. The property is very clean, recently remodeled, ans in a great area for shopping, dining, and entertainment. It is also a very safe area. Make sure you reserve ahead of time, especially when The Ohio State Buckeyes have a game. It's packed but fun.

Room Tip: Consistently clean and quiet rooms!
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Madison, United States
2 reviews
Reviewed March 25, 2014

I really enjoyed my stay at the Hampton. All the employees treated you like they new you. They greeted you with a smile, and very accommodating to your every need. We used the swimming pool and it was very clean. the breakfast was delicious. The area was very clean and the employees were very helpful to my kids when they didn't know for sure how to use the waffle maker.I would stay there again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Bonita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Suites Columbus Hilliard

Property: Hampton Inn Suites Columbus Hilliard
Address: 3950 Lyman Dr, Hilliard, OH 43026-1210
Phone Number:
Location: United States > Ohio > Hilliard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Hilliard
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Suites Columbus Hilliard 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hampton Inn Suites Columbus Hilliard Hotel Hilliard
Hampton Inn Hilliard
Hilliard Hampton Inn
Hampton Inn Suites Columbus Hilliard Ohio

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