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“Great place to stay!”

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Holiday Inn Express Newark-Heath
Ranked #2 of 6 Hotels in Heath
Columbus, Ohio
Level 6 Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great place to stay!”
Reviewed July 8, 2013

My wife and I visited for a relaxing night away from home. We got just that. We arrived late afternoon and went for a swim. Pool was nice. Clean and good temperature. Check in staff was very friendly, and check in was efficient. Room was very clean. Bed was very comfortable. We asked for late check out, as we just wanted time to relax, and not be in a hurry to check out. They were very helpful and let us check out at 2:00, rather than 12:00. The breakfast was very good, as HIE breakfasts typically are. There was one negative about our room, but wasn't a huge deal. The light blocking curtains in the room did not close. Our window was on the parking lot side, so there were lots of lights shining in. We like it dark in our room, especially when we finally get to sleep in! Unfortunately, we didn't have the option of a dark room because of the curtains. Other than that, great hotel!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jhuff819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    28
    20
    15
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    4
See reviews for
22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Any
English first
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2013

Hello all,

I have had my share of hotel experiences so let me share.
I booked this hotel on its website as a platinum priority rewards member.
Generally Holiday Inns are clean and comfortable. This hotel meets my expectations. I arrived late after a long drive and Tyler checked me in promptly and accommodated all of my requests, which can be many at times. Friendly staff that are on top of customer service when it comes to hotels are half the battle. So just for this fact the hotel receives 5 stars, I also really enjoyed the breakfast staff the lady was extremely helpful but I can't remember her name.

Room: We stayed in a suite room 403 which has plenty of room and was CLEAN!!! The first thing I do is always pull back my covers/ sheets to inspect for hair or stains of any kind. I have had some scary situations in the past but I can honestly say I saw nothing but clean linen. The bathroom was nice with the typical toiletries of soap, shampoo, & conditioner but again not a spot or stain so I am really happy by now. There is a kichenette area with a small refrigerator and microwave and sink area. This is a standard but welcomed feature. The sitting area had a small loveseat, a chair, and a flat screen and a hot tub. The hot tub was fabulous my husband and I used it to relax and it made our night a million times better. The water was actually hot and they provided plenty of towels. Our bed, closet, and another flat screen TV was separated into another room. So with the suite you get lots of space I also liked that the sitting area and the bedroom have separate temperature control units.

Breakfast: It was hot and good. I am a vegetarian so I had pancakes, cereal, oj, and a lovely cinnamon roll. I believe they had sausage, biscuits, and gravy oh and eggs. There was a great variety and after a wonderful sleep it all made my stay very good.

Room Tip: Get the suite, the price is reasonable and you deserve it!
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Callion007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 5 Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 18, 2013

Friendly staff, efficient check-in, clean room, nice flat-screen TV, tasty hot breakfast with a nice variety of items that was fully stocked and well attended by staff.

What more could you ask for in a motel?

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Late_Apex_014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvania, Ohio
Level 5 Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 7, 2013

Generally, the hotel was clean and comfortable. However, there were some maintenance issues that we felt should have been taken care of. For example, the tub faucet was nearly falling off, the toilet handle stuck in the down position every time we flushed and had to be pulled back up or the toilet would continue to run. Also, there were no luggage racks to put our suitcases on. We stayed in a two room suite. It have a two person hot tub in it, however we didn't use it. Breakfast was the typical HIE fare, which we love! Would have appreciated them telling the guy without shoes or shirt to go get dressed, but oh well....some people just don't get it!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Betsy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Newark-Heath, responded to this review, May 27, 2013
Dear Betsy K,

Thank you for taking the time to provide us with your feedback. It is pleasing to know you found our property clean and comfortable. I was disappointed to hear of the shortfalls you experienced on your recent visit to the hotel especially with the bathroom facility and poor maintenance service. I can assure you this is not indicative of our usual high standards and for this I sincerely apologize. The feedback we receive from our valued guests, like you, enables us to target problem areas, we welcome any opportunity to improve. I do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery
Level 5 Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 7, 2013

Room was well appointed and clean. However, halls, elevator and lobby floor were extremely dirty. Realizing I arrived on a Sunday evening and cleaning staff had left, most hotels require the desk clerk to keep-up with such tasks. Really a turn-off when it comes to what should be a better than average motel.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Newark-Heath, responded to this review, March 28, 2013
Dear Dennis M,

Thank you for leaving a review, highlighting not only the bad but also the good points of your stay. We are pleased to read that you found the rooms clean and well appointed. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding cleanliness are very much appreciated. This is one of the ways that let us know where we need to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 21, 2013

Hotels in the Newark area are filling fast due to the natural gas boom. This Holiday Inn Express is suffering from heavy industrial foot traffic. It was very dirty in the lobby area. The parking lot is filled with diesel fuel spills. Housekeeping left our couch cushions tilted so we would not sit on the wet stains. The young man who checked us in had to spit out a chaw of tobacco into an empty Mountain Dew bottle before he could speak to us. Smoking is still permitted in this hotel, and it permeates all the rooms.

It's too bad because we stayed in this property several years ago and it was wonderful. If you are traveling to this area, book early.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Newark-Heath, responded to this review, March 8, 2013
Dear Peter M,

Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 12, 2012

Came back for a family reunion and stayed in the Holiday Inn Express. I was happy with the customer service and the breakfast in the morning. The staff was extremely courteous and I would recommend this Holiday Inn Express to anyone of my family or friends.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newark-Heath

Property: Holiday Inn Express Newark-Heath
Address: 773 Hebron Rd, Heath, OH 43056-1355
Phone Number:
Location: United States > Ohio > Heath
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Heath
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Newark-Heath 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Newark/Heath offers the finest accommodations in Licking County. The entire hotel as been completely renovated as of October 2008, and is conveniently located off I-70 at exit 129b, on Rt. 79. This beautiful hotel is within close proximity to Arvin Meritor, Constar, Owens Corning, Licking Memorial Hospital, Samuels Strapping, and many more local business. We are proud to boast the scholastic accomplishments of Denison University. Whether you are traveling for business or leisure, our professional, friendly staff looks forward to serving you. Just one visit with us will leave you with an 'at home' feeling! Hotel features include 100% unconditional satisfaction guarantee, a newly renovated indoor heated pool/whirlpool, exercise room, business center, & complimentary hot Express Start breakfast. All rooms are new from top to bottom and include microwave/refrigerator, free wired and wireless high-speed Internet, full cable & free HBO, two - 2 line speakerphones with data ports, hair dryer, coffee maker, iron & ironing boards. Large and small whirlpool suites available. Visit Heath, Ohio and Stay Smart at the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Newark-Heath Hotel Heath
Holiday Inn Heath
Heath Holiday Inn
Holiday Inn Express Newark-Heath Ohio

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