We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasantly surprised”
Review of Strahan Village

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Strahan Village
Ranked #1 of 4 Hotels in Strahan
Sydney, Australia
Level 4 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pleasantly surprised”
Reviewed March 11, 2014 via mobile

Having read some recent bad reviews of this place, we were not expecting much. However, all the other hotels were booked out, so we had no choice.
We arrived on Sunday evening March 9th and were met by cheerful, friendly staff. Our room was above reception and overlooking the water - really lovely.
The room was comfortable and far better than we expected, based on the reviews we'd read.
The bed was comfortable, the room clean and everything worked.
It was the prefect location right in the heart of Strahan and just seconds walk to the centre and cafés etc. Lots of restaurants within a few minutes walk and quite simply, a lovely place to stay.
We were actually pleased that the other, more highly rated places were fully booked otherwise we might have ended up staying miles out!
All of the staff were a delight, all friendly and we felt we had a great room.
Well, done Strahan Village, we thoroughly enjoyed our stay!

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 6, 2014
Thanks for your comments about the experience you received at Strahan Village. We’re glad we’ve exceeded your expectations and hope you can visit us again when you next visit our beautiful island.
Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

899 reviews from our community

Traveler rating
    195
    344
    227
    78
    55
See reviews for
140
539
27
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Tasmania, Australia
Level 5 Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 10, 2014

We booked an executive room and the photos do not really match what we experienced. The room was not cheap, even with a discount. It was very dark (mainly because the room on the floor above has a balcony which extended out well beyond the window) and felt cold as a result. Even in the middle of the day you need to turn the room light on due to inadequate lighting. The room itself is an average hotel room. The television is much smaller than what you would normally expect. The bathroom is of a better standard. The only plus was the view when you walked out of your room onto the grass overlooking Strahan.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penry62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 6, 2014
Thank you for providing feedback on your recent stay at Strahan Village. We’re disappointed to hear that your expectations regarding the facilities were not met.
As we’ve recently purchased this property we will be reviewing customer feedback to help us prioritise our future improvement opportunities. We’ll certainly take into account your comments, and those of other visitors to Strahan Village to assist us to improve.
We’re glad you were able to appreciate just how special the location is – we think the view overlooking Strahan is something truly special.
Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 6, 2014

After everything we read and heard about Strahan, we felt let down at the Strahan Village. When we got there we learned that it had been taken over by the RACT in the last 3 weeks, with gave us the opportunity to get the discounts available to members of associated motoring organisations(RACV , NRMA etc). Thank God that was the case otherwise we felt we would have felt totally ripped off. Otherwise the 5 star price quoted when we booked in would have been totally unjustified. While rooms had all the usual facilities, they are really no better than any other motel room, TVs need to be updated as all we had was the old analogue TV on which some channels simply froze the picture and some programs could not be viewed. Room was dark and needs lightening up a bit. Hot water system needs upgrade as Luke warm showers early in morning were not welcome. That could be expected later in morning but there should be some hot water left at 6.45am. Staff were good but all they could do was apologise for having reported faults on the Maintenance log. Otherwise could not fault the staff. Place is a bit tired and takeover by the RACT might assist in improving things. View from room was exceptional over the harbour front. Otherwise simply 3 star at best.

Room Tip: Get a Bayview room otherwise you will get a good vie of the carpark
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GavansGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 6, 2014
We’re sorry to hear that your recent visit to Strahan Village did not meet your expectations.
As you’ve pointed out in your comments RACT has recently purchased this property. We’re keen to ensure that we deliver on our brand promise and it sounds as though we have not achieved this during your stay.
We’ll be reviewing your comments, and those of other visitors to Strahan Village to help us improve these properties.
We’re glad you were able to take advantage of the benefit of membership and trust that next time you visit our beautiful island, you’ll come back to visit and see some significant improvements in place.
Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
2 reviews
Reviewed March 6, 2014

Strahan is a resort town which appears to be owned by one company. They own most of the hotel accommodation, restaurants, boats used for trips on the river, helicopter and aircraft used for views over the area.
We were supplied a mountain view room. This room was for a disabled person - although neither of us were disabled. If either of us had been disabled then I think it would have been worse.
The room was shabby - it need of total refurbishment. The first morning we did not have any hot water from the tap on the sink - but had warm water when using the shower. Told the hotel staff, a maintenance man came to the room - said it was a job for a plumber - he went and never saw anybody else. The next morning we had to get up early to make the long trip to Hobart to catch a flight to Melbourne. On this morning we had warm water for the sink - but cold water only for the shower. We had to have a strip wash as opposed to having a shower.
At 8.30am we complained to the reception staff and asked for a partial refund. No manager was present until 9am. They could not agree to this and would refer the matter to the Manager when he arrived and would then send me an email with the result. I never received an email or refund. Full cost was charged to the credit card. Never again.
The shabby appearance and lack of water spoilt our stay in this hotel.
However, the food in the restaurant, and the restaurant staff were both very good. What a pity for the rest.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 7, 2014
Thanks so much for taking the time to pass on your feedback about our property.
We’re glad you experienced some great Tasmanian produce and our restaurant staff met your expectations. However, the other issues you’ve described simply do not match the standard of our service and the promise of our brand.

We will be taking action on your comments and in particular we’ll be looking to improve the service levels as an immediate priority.

You’ve given us an opportunity to do better, next time – we thank you for this. If you are back in Strahan please visit us again and let us show you how we can fully match our standards of service to your expectations.
Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Strahan hotels

Gosford, Australia
2 reviews
Reviewed March 3, 2014

we recently stayed at Strahan village ,2nd floor in the red cottage overlooking the harbour.i found the room small and shabby,it had a outdated tv ,almost non existent balcony not even comfortable for one person to enjoy the view from,we went down to the main drag for dinner which was lovely at the pub sitting out front ,then because we had had a big day decided to go up to our over priced room to relax and read for awhile before bed ,NOT TO BE .the power in the whole area went out at about 630 or so and didn't come back on until around 1030 which in affect ruined the evening ,when we gave the key back in the morning i asked what happened and why didn't they have a contingency plan for power failure ,the receptionist said they did have a back up generator but it didn't cut in ,i said well it ruined our stay so what sort of discount do we get and she said we don't get discounts ,one would think having paid the exorbitant 5 star price for the room and not getting what you paid for you would be able to at the very least get something back or an apology for our inconvenience ,NO not from this place and not from the uninterested receptionist at the counter .very poor reception ,very poor parking from where your room is,very poor room,vey poor amenities ,PLEASE DO YOUR SELF A FAVER AND DONT STAY AT STRAHAN VILLAGE ,THEY ARE JUST THERE TO RIP OFF THE TOURIST ,THERE ESTABLISHMENT IS A BLITE ON THE REST OF STRAHAN TOWNSHIP .

Room Tip: don't bother go somewhere else.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pstatham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 7, 2014
We appreciate you providing feedback on your experience at Strahan Village. What you’ve described does not match the standard of our service our business aspires to.

We’ve noted your comments and we will be reviewing our service delivery at Strahan Village to ensure we can improve and meet our visitor’s expectations. We thank you for bringing your experience to our attention so that we can take action to improve.

Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 1, 2014

(1) Paying the 5 star price for less than Motel amenities. The hotel rating must be degraded to 1 star.
(2) For the 5-star cost, there is no bath tub and a low quality heater, old and dirty carpet and an age old CRT tube small tv with channels not working properly.
(3) Rooms are very small and bed is just NOT comfortable
(4) Personal Advice: avoid at all costs.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kedar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 7, 2014
Thank you - we appreciate you providing feedback on your experience at Strahan Village so that we can improve the visitor experience.

As the new owner of these properties, we will be reviewing visitor comments to see where we can implement improvements to the property. We’ve noted your comments and we’ll be taking these into account as we move forward to further develop these properties.

Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millthorpe, Australia
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 27, 2014 via mobile

We stayed for two nights the first room we were given was on top of the hill it smelt stale was small shabby and overall just unpleasant considering the price it was way short of expectations. I asked for an upgrade and for an extra $20 per night got something a bit better in the main hotel that said it was crap value for money. I would recommend staying somewhere else !

Stayed February 2014, traveled as a couple
Helpful?
Thank Iamdvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StrahanVillage, General Manager at Strahan Village, responded to this review, April 7, 2014
Thank you for your honest feedback in relation to your experience at Strahan Village.
We are disappointed to hear that your experience was short of your expectation in relation to the property.

As part of our process in taking over the ownership of this property, we will be reviewing visitor comments to see where we can implement improvements to enhance the visitor experience. Your comments will help us to improve our property.

I’d like to take this opportunity to thank you for highlighting the issues and rest assured that we will be taking steps to improve the property in the future.

Sincerely,
King Santiago
GM Strahan Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Strahan hotels
0.4 mi away
Gordon Gateway
Gordon Gateway
#4 of 4 in Strahan
83 reviews
0.2 mi away
Risby Cove
Risby Cove
#3 of 4 in Strahan
290 reviews
0.6 mi away
Motel Strahan
Motel Strahan
#2 of 4 in Strahan
174 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Franklin Manor
Franklin Manor
#1 of 6 in Strahan
224 reviews
0.2 mi away
Castaway Holiday Apartments
0.5 mi away
Ormiston House
Ormiston House
#2 of 6 in Strahan
264 reviews
Show Prices
Show Prices
Show Prices

Been to Strahan Village? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Strahan Village

Property: Strahan Village
Address: The Esplanade, Building A, Strahan, Tasmania 7468, Australia (Formerly Quality Suites Strahan Village)
Location: Australia > Tasmania > Strahan
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Strahan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Strahan Village 4*
Number of rooms: 142
Official Description (provided by the hotel):
Set right on the waterfront Strahan Village is your ideal base for west coast explorations. The individual cottages and terraces take you back to a time when the wild West was inhabited by miners, piners, fishermen and their families. Fitted out with a variety of room types, the cottages recall an old-world charm with every modern facility. Above the harbour, the 4-star rooms of the Hilltop have sweeping views over Macquarie Harbour. Tasmanian Tourism Awards Winner 2013 "Standard Accommodation". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Orbitz, Travelocity, Cancelon, Hotwire, TripOnline SA, Cheap Tickets, Agoda and HotelQuickly so you can book your Strahan Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Strahan Village Hotel Strahan
Village Hotel Strahan
Strahan Village Tasmania

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing